SUMMARY:

• I have many years of progressive management and supervisory experience in the Information Technology and Financial Services fields. I currently support the Confidential Team enhancing the department’s web presence (EDWeb).
• I also served as project manager with Confidential supporting the Confidential, involving over 250 staff based in 3 locations across the nation.
• While at the Confidential I supported multiple offices and stakeholders all with unique needs, characteristics, management styles, and production requirements. While there, I was also responsible for recruiting, staff management, subcontractor management, program policy development & implementation, and program management reviews across multiple task orders.
• My 20 plus years of experience as financial advisor and registered principal entailed consulting with a wide range of clients from single individuals to large multi - million dollar corporations.
• To be successful, constant task and goal re-prioritization was required to meet their ever changing financial needs. Working with such a diverse client base has allowed me to develop a unique and all-encompassing customer service skill set.
• Success demanded effectively uncovering client’s needs, developing a sound financial model, communicate complex details and concepts, and implementing dependable solutions tailored to meet their unique financial goals.
• As a financial services principal, it was my sole responsible to mentor, train, and supervise multiple teams of financial advisors.
• My work in the heavily regulated financial services industry has provided him with a wealth of experience in adhering to complex compliance procedures; audit preparation and review; as well as developing and implementing post audit action plans.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Supporting Project Managers across multiple task orders as needed. Participated in process to conducted comparative analysis to evaluate potential replacements for web analytic tools to include requirements documentation, development of a product comparison matrix to measure performance in the areas of security; data collection, data management, and reporting; technical needs; support; and budgetary constraints
• Gathered, evaluated, and reported user and functional requirements for potential migration of current content management system (TeamSite) to a more modern and robust replacement
• Researched, developed, and received approval for future implementation of a department wide Content Management Policy
• Developed and tested tutorial for Confidential, Data Express Web site. Worked with developer to create and implement system test plan for Confidential National Reporting System, (NRS)
• Managed WordPress customer support for DST clients utilizing JIRA issue management tool. Prioritized issues; delegated responsibilities to appropriate team members; reported progress to clients; and followed up on solutions

Project Manager

Confidential

• Met project objectives by updated and implemented modifications to the Confidential program Project Management Plan (PMP), Prepared Program Risk Review (PRR) presentation and documentation, tracked and reported on program metrics, created and submitted monthly status reports to the client
• Achieved client operational objectives by collaboration with multiple project managers; contributed information & recommendations to strategic plans and reviews; prepared resulting action plans; resolved problems; conducted time keeping audits; identified staffing and recruiting trends; identified, documented, and implemented process improvement as needed
• Met financial objectives by forecasting financial requirements; reviewing and approving travel budgets; scheduling expenditures; analyzing variances; initiating corrective actions, reviewing and approving invoices; reviewed and approving purchase orders using CostPoint; managed relationship with procurement department as it related to the 100+ subcontractors working on the program; ensured adherence to CPSR policies
• Strengthened corporate reputation by accepting ownership of and accommodating new and different client requests. Created and participated in regular onsite and remote project reviews with upper management using Microsoft Office Suite and WebEx
• Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicated job expectations; planning, monitoring, appraising, and reviewing job contributions; enforced time keeping policies and procedures; utilized the following tools to achieve these human resources tasks: Confidential.

Project Management Analyst, Team Lead Project Manager

Confidential

• Responsible for recruiting, skills evaluation, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations, planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation issues; and enforcing policies and procedures
• Created and implemented budget data collection and management process for over 300 projects for the Project Planning & Oversight office utilizing Microsoft Excel and SharePoint software per client requirements
• Responsible for ensuring all project reporting tasks meet CMMI Level 3 requirements by participation in annual Process Improvement Group audits
• Training and supported my team as well as client staff in all aspects of customized budget reporting and monitoring process utilizing customized standard operating procedure (SOP) documents in a virtual office environment

Confidential

Crew Leader

• Supervised 28 enumerators and 3 crew leader assistants during field operations for Confidential
• Conducted training sessions for 35 trainees as well as implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance
• Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data
• Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision
• Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules
• Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties

Confidential

Branch Manager/ Financial Consultant

• Established independent broker dealer office compliant with all federal and state regulations
• Responsible for compliance monitoring of all areas of advertising, deposits, securities marketing, securities sales, and protecting client’s personally identifiable information as stipulated by the SEC, NASD, and Maryland insurance commissioner
• Educated clients on federal and state regulations as related to taxes, qualified retirement plan design, and fiduciary requirements of qualified retirement plan trustees
• Utilized a client focused, needs based sales process to evaluate client's financial goals, assess their current financial and risk tolerance, and develop a comprehensive strategy to meet their financial needs and budget limitations
• Created customized cash flow analysis and models for future financial goals ranging from retirement to business and estate planning
• Designed and implemented referral based marketing system designed to generate multiple leads

Confidential

Assistant Branch Manager

• Teamed with HR Block area manager to ensure regulatory compliance by coordinating, implementing, and evaluating continuing education classes for tax professionals on the eastern shore of Maryland
• Enlarged team of HR Block Preferred Partners from 5 to over 50 participants in my region
• Improved direct and indirect lead generation by 200% and increased referral sales by 300%
• Trained tax professionals in needs based consulting, referral development, and cross selling
• Utilize a client focused, needs based sales process to evaluate client's financial goals, assess their current financial position, and develop a comprehensive strategy to meet their financial needs and budget limitations
• Created customized cash flow analysis and models for future financial goals ranging from retirement to business and estate planning