JOB - RELATED SKILLS:

Industries:  Banking, Financial Services, Insurance, Government (local/State/Federal), Healthcare, Media & Entertainment, Electronics, Manufacturing Process, Retail, Travel & Transportation, Consumer Package Goods, Consumer Services

Project Domain:  Project Management, Application Development, Joint Application Development Facilitation, Business Analysis, Requirements Analysis, Strategic Planning, Process Modeling, Data Modeling, Systems Event Modeling, Systems Integration, Package Selection, Project Office, E-Business Solutions, Scrum Master and Agile Technique (certification underway)

Hardware: IBM, RS/6000, IBM Mainframes, PCs and Compatibles

Operating Systems:  MVS, VM, Windows 95, Windows 98, Windows XP, Windows 2000, Windows 2007 and MS-DOS

RDBMS & Computer Languages:  DB2, SQL/DS, PL/I, SQL, C++, C, COBOL, CSP, RPG, FORTRAN, 4th GLs

Development Tools:  BPWin, ERWin, KnowledgeWare, Rational Products including RequisitePro

Applications:  Microsoft Office 97, 98, 2000, 2007, 2010, 2013, Lotus Smart Suite, Visio, Smart Draw, SharePoint

PROFESSIONAL EXPERIENCES:

BUSINESS ANALYSTConfidential

Responsibilities:

• Provided business and technical support to the Allegis Corporate Services Information Systems Customer Engagement Strategy and Planning Group.
• During the engagement, supported the European Audit Compliance, the Human Resources Operations Modeling for India, the Agile Tools Assessment and Comparison, the Field Services Group Modernization and Optimization Workflow, and the Data Security Assessment Projects. 

SENIOR BUSINESS ANALYST

Responsibilities:

• Researched and analyzed the business environment for the USDA PSD Credit Card Service Center. Interviewed key stakeholders to determine potential areas for business process improvement recommendations.
• Reviewed existing SharePoint and JIRA tool implementation to determine how tools could efficiently support the recommended process improvements where appropriate, and designed a solution to address those business needs.

SENIOR BUSINESS ANALYST

Confidential

Responsibilities:

• Provided requirements, screen and reports design, and testing support for the SSA Reviewer Payee System.
• Worked with a collaborative team of Confidential, Confidential and Confidential members.
• Additionally, completed training to become a Certified Scrum Master working with the Agile technique.
• The SSA is planning to incorporate the technique into their Information Systems Methodology. Currently, in the process of completing the Scrum Master Certification examination.

REQUIREMENTS ANALYST

Responsibilities:

• Verified requirements in facilitated sessions, and finalized the Systems Requirements Specification (SRS) with the results.
• Created the related Requirements Traceability Matrix (RTM) using the SRS as input.
•  Documented requirements in facilitated sessions. Finalized the Systems Requirements Specification (SRS) with the results.
• Created the related Requirements Traceability Matrix (RTM) using the SRS as input. The Agile Methodology was utilized for the project, but client’s enterprise methodology mandated an SRS.
• Facilitated a Joint Application Design workshop resulting in a Report Design Specification.
• Reverse-engineered the resulting data to create the related System Requirements Specification (SRS). Created the related Requirements Traceability Matrix (RTM) using the SRS as input.

PROJECT MANAGER

Responsibilities:

• Volunteered as Project Manager for the development of a website for the non-profit organization while serving as Chairman of the Executive Board.
• Website provided: the history of the organization
• Board member profiles; scholarship application criteria and recipients; fund raising activity summaries; a calendar of events; and a photo gallery. The resulting website serves 180 members of the organization and the Montgomery County Maryland community.

BUSINESS PROCESS ANALYST

Responsibilities:

• Provided business process mapping and workflow support for corporate applications to support the Information Technology Department’s objectives.
• Responsible for modeling applications in the Transportation, Shipping, Human Resources, Customer Relationship Management (CRM) Revenue Forecast, Graphics, and Project Launch Departments.
• Additionally, provided project management support for the implementation of the CONCUR Expense Management application.

ASSOCIATE

Responsibilities:

• As a Booz Allen Hamilton Associate, provided support for three projects while affiliated with the organization.
• Captured requirements for The Workforce Planning Project of the Department of Veteran Affairs that spanned all three factions (Health, Benefits, and Cemeteries) of the client environment.
• Utilized SharePoint to store and share interviews of subject matter experts across the organization.
• Secondly, performed Use Case Analyses for the Defense Retiree & Annuitant Pay System (DRAS) project while using the Requisite Pro tool for support.
• Lastly, participated in the Department of Defense Hire to Retire Project focusing on the areas of Separations, Physical Evaluation, Transition Assistance, and Equal Opportunity Processes.

SENIOR LEAD BUSINESS PROCESS ANALYST

Responsibilities:

• Served as Senior Lead Business Process Analyst with the Lockheed Martin Corporation supporting the Confidential  Project for the Confidential.
• Captured and analyzed requirements for the Confidential. Generated Functional Requirements Documents, Business Process Diagrams, Use Cases, and Requirements Traceability Matrices as customer deliverables.
• Applicants who applied for and attained certification were issued certificates that allowed aircraft operations in domestic and foreign airspace. Stored and shared documents in the SharePoint tool to facilitate consensus decision making during remote Joint Application Development (JAD) sessions.
• With nearly thirty years of experience in the Information Technology Industry, Donna is characterized as a dynamic, goal-oriented and innovative team leader who solves complex problems and produces quality work, while establishing and maintaining deadlines and customer satisfaction.

SENIOR RESEARCH ANALYST 

Responsibilities:

• Served as Research Analyst with the Xtria Corporation’s Head Start Team supporting the Program Information Reporting system in the Confidential.
• Analyzed data captured by National Head Start Program staff, conducted trend analyses on resulting data, and generated reports that are used to determine Federal funding alternatives.

SENIOR COMPUTER SYSTEMS ANALYST 

Responsibilities:          

• Supported the Division of State Systems, Administration for Children and Families within the Confidential as a member of the Xtria Corporation’s Computer Systems Analyst Team.
• Donna provided technical support to Federal Analysts who insure that states’ Statewide Automated Child Welfare Information Systems (SACWIS) conform to federal regulations and policies.
• She participates in SACWIS Reviews, assists in monitoring states’ progress while developing SACWIS, and renders technical consultation to states on request during the SACWIS development process.
• With over eighteen years as an experienced Application Development Specialist in the Information Technology Industry, Ms. Owens utilized special skills in requirements analysis, Joint Application Development (JAD), business process re-engineering and modeling, and project management.

SENIOR CERTIFIED INFORMATION TECHNOLOGY SPECIALIST 

Responsibilities:

• As a member of IBM’s Global Services Business Innovation Services Practice and Business Analyst Competency, provided cross-industry technical leadership for customer system design activities across the systems development life cycle.
• Experienced Project Manager, JAD Facilitator, Business Analyst, Technical Consultant, Modeler, Requirements Analyst.

 Federal Government Project Manager

Responsibilities:

• Managed $167,000 near-troubled federal government contract with remote developers and subcontractors.
• Designed, developed and delivered IBM’s DB2-based Information Warehouse interfaces between a legacy Personnel system and PeopleSoft modules.
• Provided benefits access, enrollment and modification capabilities to over 200,000 employees.

Joint Application Development Facilitator

Responsibilities:

• Planned and implemented engagement during which over 600 Fulfillment System requirements were prioritized and quantified based on client’s strategic direction.
• Performed Gap Analysis to determine if a single system could satisfy the needs of two client subsidiaries, avoiding a $9 million development cost.
• Conducted Strategic Planning effort to determine business and technical parameters of a Truck Parts Lookup System.
• Consensus-based decisions formed the basis for rollout to 49 domestic Truck Parts stores.
• Developed process and data model, business rules and CRUD matrices for four financial business areas
• Debt, Cash, Distribution, Disbursements. Served as Lead Facilitator while training and managing IBM and contractor JAD Analysts. Automated the statewide enforcement process for 150,000 children.

Transportation Industry Customer 

Responsibilities:

• Analyzed Receivables, Cash, Billing Corrections, Route Profitability, and Profit and Loss functional areas during process modeling JAD.
• Updated existing DB2 data model entities, attributes, and relationships in KnowledgeWare’s suite of modeling tools.
• On a follow-on engagement, provided Technical Writing support for re-engineering the Reservation System for the Year 2000
• results were input to the 2000 Strategic Plan. Enhancements were based on “best practices” of the French, Italian, Canadian and Swiss transportation systems.

 Radio Industry Customer 

Responsibilities:

• Specified requirements definition and external design for a state-of-the-art Satellite Operating System. Supervised and trained JAD Analysts and Facilitators. Generated over $5 million in revenue.

 Business Analyst

Responsibilities:

• Analyzed IBM’s financial environment for import, export and domestic shipments.
• Identified bottlenecks and system inefficiencies by constructing contextual, business, process and data models.
• Recommended a strategic plan for restructuring financial processes by year-end.
• Generated Detail and Status Summary, Financial Progress, Executive Management, Work Breakdown Structure and Critical Issues Reports for the Chief Technology Officer. Used results to develop, test, and deliver a POET Web-based front end.

Major Tobacco Industry Customer 

Responsibilities:

• Directed requirements identification and process modeling effort for Consumer Database Re-Engineering Project.
• Determined “As Is” base process model by reviewing existing COBOL code utilizing traditional development tools (e.g., ISPF), and documenting results in the BPWin tool.
• Solicited feedback on and refined the model by conducting JADs with the following client groups: Outbound Direct Marketing, Inbound Database Update, Modeling and Analysis, and Production Execution. 

 Consultant/Analyst

Responsibilities:

• Developed Contingency Plans for eighteen mission critical agencies, including Information Technology (IT), non-IT, and End User Computing.
• Consulted on the inter-agency aspects of Y2K, emphasizing Public Information and Health and Human Services agencies.
• Final efforts were spent with the Emergency Management Agency (EMA) refining and streamlining processes for efficient delivery of critical services, such as Fire, Police, Water and Sewer.

APPLICATION DEVELOPMENT/DATABASE SPECIALIST

Responsibilities:

• Provided cross-industry marketing and technical support for relational databases (DB2, SQL/DS), fourth-generation languages, CASE tools and methodologies including AD/Cycle and AIX toolsets.

SYSTEMS ENGINEER 

Responsibilities:

• Provided technical support for Marketing Teams, which included installation support, problem resolution, trouble shooting, system configuration, and client relationship management.

PROGRAMMER ANALYST

Responsibilities:

• Maintained MSA Payroll/Personnel System, and developed and maintained Quality Control System.
• Converted Payroll, Quality, Planning Systems from DOS to MVS.
• Initialized Quality Control Departments for three manufacturing plants.