TECHNICAL SKILLS:

• Oracle Banner Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Access) MS Outlook MS SharePoint Angel LMS
• SABA Adobe Creative Suite SIS+ Database Windows XP Lotus Notes mZinga LMS PeopleSoft Cornerstone OnDemand LMS
• Google Docs gLearn Apple Mac Google Apps Canvas LMS

PROFESSIONAL EXPERIENCE:

Training Analyst

Confidential, Washington, DC

• Conducts Security Awareness, Privacy, Information Assurance and other relevant training for new employees.
• Maintains and reports on audible training records.
• Provides Confidential analysis of current training and communications to identify weaknesses and provide recommendations for improvements.
• Performs annual evaluations and updates of the CISO/CPO training programs and training materials to remain current with threats vectors and federal security regulations and practices.
• Manage all communications on information security and Privacy to the USAID community on behalf of the CISO.
• Develop and maintain guidelines and best practices in support of implementation of IS Security & Privacy policies.

E - Learning System Administrator

Confidential, New York, NY

• Administration of Learning Management System used to deliver online web-enhanced courses and services.
• Communicates with LMS support and courseware hosting service to identify and resolve technical issues.
• Oversee the implementation of Canvas LMS.
• Collaborates with other Academic Computing staff to support department’s user base through knowledge of Windows, Mac OS X and AV/multimedia hardware and software.
• Develop/Updates training and resources materials, tutorials for LMS and website for faculty and staff.
• Assists faculty and staff to implement and design online courses to achieve instructional and service objectives.
• Assists with training in LMS and other instructional software.
• Designs and delivers orientation programs and live orientations for students for LMS and other departmental procedures.
• Oversee work-study student employees on projects related to position.

Training Coordinator

Confidential, New York, NY

• Responsible for all logistics and operations (scheduling, facilitator assignments, reporting) for a number of Global Business Organization training programs ensure program run fluidly.
• Assumes program management responsibilities including capacity planning, facilitator resource planning, and budgeting for several programs.
• Provides on-site coordination support for select programs as needed (e.g. offsite events, multi-day courses, etc.).
• Manages rosters of attendees/ wait lists for all programs and maintain and update registration information and attendance records using Google’s internal LMS, gLearn and professional development tool, Grow.
• Utilized Google Tools to ensure accurate and timely communications between teams, participants, and facilitators.
• Coordination of invoicing including tracking submission and payments - including creating POs, managing PO and accruals process, and logging ad hoc budget approval requests.
• Maintains a holistic knowledge of supported learning programs, while effectively communicating program details to stakeholders and attendees.
• Continuously evaluate existing operational processes for efficiency gains. Identifies areas for improvement and proactively suggest implementation strategies (e.g. streamlined scheduling process, simplified budgeting process, etc.).
• Scheduled travel for learning program facilitators and participants.

IT Training Specialist

Confidential, New York, NY

• Worked with internal departments to coordinate and centralize the end to end logistics (including A/V Support, Corporate Services, Admin Support, etc.), and execution of learning events of up to 500 employees.
• Leveraged breadth of learning technologies to deliver training to dispersed workforce.
• Follows established best practices when maintaining existing and establishing new relationships with vendors and clients.
• Seeks and initiates contracts with external vendors, such as Learn Quest, Global Knowledge, Themis, and others, to provide technology and professional development training to DTCC’s global workforce.
• Utilizes Mzinga Learning Management System to closely monitor course enrollment, communicate vital information to learners, and provide necessary reports to internal course sponsors.
• Developed and maintained Training Plan for the technology organizations within the DTCC Education Center.
• Works with key stakeholders within IT in developing area-specific development curriculums.
• Reconciles quarterly training budgets with internal clients, Finance Department and third party vendors.
• Contributes to the development of bi-monthly Confidential .
• Oversee Education Center projects, ensuring that learning initiatives align with DTCC’s strategic business needs.
• Tests eLearning solutions on all DTCC supported technology platforms to ensure objectives are met and functionality is performing to expectations.

Training Coordinator

Confidential, Summit, NJ

• Migrated training records into various Excel spreadsheets and learning management systems.
• Used MS Excel to analyze critical data and generate aggregate reports.
• Reviewed confidential training records to ensure accuracy and completion.
• Managed learning management systems (LMS) such as SABA to ensure that global employees are accurately trained per local and international drug administration guidelines.
• Assembled and prepared materials for classroom training sessions.

Administrative and Program Support Assistant

Confidential, Richmond, VA

• Provided administrative support to several Medical College of Confidential Sciences programs.
• Served as liaison between admissions offices and key departments to ensure timely delivery and processing of confidential information.
• Process applications and maintained accurate records and databases of student files using Banner.
• Aided prospective students in navigating the admissions process.
• Scheduled appointments with prospective students and admissions counselors while maintaining the departmental calendar.
• Collaborated with superiors and key departments to continually revamp and improve the admissions process.