SUMMARY:

• Solutions - oriented professional with 15+ years of success in meeting user needs, gathering requirements, and supporting organizational goals. Champion the necessary initiatives to optimize business processes, boost profitability, and improve overall efficiencies. Adept in utilizing a wide range of BI tools and managing a wide variety of SDLC and Six Sigma and ISO business process improvement projects.
• Yielded 50% increase in efficiency after streamlining and automating processes and adding enhancements for various clients and improving business processes by 50% with automation initiatives.
• Contributed to over $1M in savings after automating processes and introducing effective new business project initiatives.
• Improved business process flow by 50% while automating workflows in SharePoint during tenure with OptumInsight/United Healthcare.
• Created a successful Business Analyst practice framework and BA Center of Excellence from scratch at MDLive and with other smaller companies.
• Developed reports, UI mockups, and dashboards that improved data analysis efficiencies over 50% at Carnival and for users at Confidential .

EXPERTISE AREA:

• Business Analysis
• Process Improvement
• Business Intelligence (BI)
• Requirements Gathering
• Systems Analysis
• Project Management
• Six Sigma
• RFP Review
• Business Case Creation
• SDLC (Software Development Life Cycle)
• Process Optimization
• AGILE/Scrum Methodologies
• Application Testing
• Systems Integration
• Data Analysis/Reporting

TECHNICAL SKILLS:

• Hyperion
• COGNOS
• Crystal
• Business Objects
• HRIS/ERP Systems (ADP, Kronos, Ultipro)
• Visio
• OLAP
• MS Project
• MS Office Suite
• SharePoint
• Oracle
• SQL Server
• Toad
• SAS
• UML
• ERD

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business/Data Analyst

• Working with the Enterprise Data Management Team for Senior Leader Data Acquisitions on projects involving optimization of data from various sources. This includes heavy data analysis to determine sources and best solution for standardization of such data and building of business cases for the advancement of such efforts.
• Work on process improvement efforts with various operational departments to create automated processes (and improve manual processes) and to streamline/consolidate processes where needed to increase operational efficiencies.
• Facilitate requirements gathering workshops, interviews, workings sessions and review sessions.
• Manage requests, review new requests, identify optimization opportunities and coordinate data evaluations, RFPs, etc.
• Preparing business cases with both business and product owner input to support the requests for new data assets
• Work daily with such tools as Sharepoint, Tableau, Access, Excel and Salesforce.
• Perform data analysis with various SQL tools including SQL Server, Tableau and Access.
• Lead small project teams on smaller to mid-sized projects for various initiatives.
• Called on daily to research, analyze and set forth creative solutions for issues.

Confidential

Senior Business IT Analyst/Consultant

• Worked with various companies (Office Depot/GMMI, Inc) to gather and analyze business requirements related to software implementation and process improvement projects company-wide, including any software, mobile and web based solutions within the Healthcare and retail sectors.
• Gathered requirements and performed analysis on a host of software applications and business processes including HR and various operationally based legacy/home grown systems.
• Led process improvement efforts with various operational departments to create automated processes (and improve manual processes).
• Utilized Workfront collaboration tool to create a library of templates and manage BA documents.
• Designed many varieties of Visio and Basalmiq workflow diagrams and mockups.
• Created use cases, design and workflow documents.
• Held daily stand ups and reported statuses of work and team project progress weekly to Sr. Mgt.
• Created reports when needed using SQL based tool set using Power BI and Tableau.
• Worked directly with internal and external development team to ensure solutions met customers’ requirements and expectations and within the necessary timeframes
• Drove, managed and coordinated all aspects of a product lifecycle, including long and short term development
• Facilitated requirements gathering workshops, interviews, workings sessions and review sessions.
• Worked with JIRA in creating workflows for tickets and Confluence for creating Wiki pages
• Supported testing efforts by facilitating the development of accurate and complete system test plans.
• Designed, developed, and implemented testing plans and coordinated UAT and SIT testing initiatives.
• Identified user and business requirements and create user story and product backlogs.
• Created prototype designs and detailed testing scripts based on functional requirements gathered.

Confidential

Senior Business IT Analyst

• Gathered and analyzed business requirements related to software implementation projects centered around E-Commerce and mobile solutions as well as Salesforce CRM and IBM Watson.
• Led process improvement efforts to create automated processes (and improve manual processes).
• Utilized JIRA and Confluence systems to create a library of templates and manage BA documents as well as creating Wiki pages for documents.
• Designed 25+ flow diagrams to analyze improvements in workflow.
• Created use cases and design and workflow documents.
• Conducted performance gaps analysis as well as impacts analysis.
• Held Scrum and JAD sessions and meetings with users and team members to ensure timely delivery and acceptance of documentation and other deliverables.
• Documented scope of various projects, including conceptual design and quality requirements.

Confidential

Senior Business Analyst

• Played a key role in establishing/maintaining a new Business Intelligence platform (SAS).
• Oversaw a project that automated SharePoint workflows for improvements in work efficiencies.
• Conducted business process analysis to identify key business issues, gaps, and needs.
• Leveraged SAS, Oracle and other data analytics/BI technologies to analyze complex data using SQL.
• Created process flow diagrams to analyze/highlight improvements in workflow and automation efforts.
• Performed data analysis for researching/identifying patterns of healthcare claims fraud, waste and abuse.
• Created several test plans; led testing efforts for project initiatives.
• Coordinated Scrum and JAD sessions with users, team members, and offshore resources.

Confidential

Senior Business IT Analyst

• Built/created a Business Analyst practice framework and BA Center of Excellence.
• Spearheaded automation and business process improvement strategies.
• Improved operational efficiencies while gathering business requirements related to BI reports.
• Collaborated with business users and stakeholders to determine system implications in terms of the platform(s)/application(s) and business processes.
• Gathered requirements and performed analysis on a host of software applications and business processes including HR and various operationally based legacy/home grown systems.
• Utilized modeling techniques to discover and clarify the functional and data requirements
• Initiated Scrum and project status meetings.
• Evaluated RFPs and met with vendors; tested new software tools to be considered.
• Facilitated UAT testing efforts for a large online shopping cart project (Magento).

Confidential

Business and Technical Analyst

• Leveraged data analytics and BI technologies to interpret data and gather business requirements.
• Conducted business process analysis to identify key business issues, gaps, and needs.
• Addressed and resolve technical, product, service, and process-related issues.
• Implemented automation processes and introduced new business project initiatives.
• Lowered costs and boosted productivity rates after developing operational reports via BI tools.
• Conceptualized test plans and process flow diagrams.
• Worked with development teams to ensure that proposed designs adhered to business requirements and enterprise quality standards.
• Created workflow documents, Use Cases, and SQL queries/reports.
• Extracted and analyzed data from SQL server and Oracle databases.