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Business Systems Analyst Resume

Memphis, TN

PROFESSIONAL SUMMARY Work with users to gather, create, and document business requirements. Perform systems gap analysis as well as create UAT test case materials. Create process flows and Gantt charts using Microsoft Visio and Project. Meet client timelines or project deadlines. Experienced with UAT testing and Subject Matter Expert for processes in Operations. Created database for defects which helped with the tracking of each defect along with the status. Implemented new and innovative processes by creating templates and training material for Operations which increased the Rx Request Accuracy by 100% as well as decreased the number of doctor calls by 60%. Test enhancements to the system as well as provide day to day support to Operations decreasing the number of service desk tickets.

TECHNICAL SKILLS SUMMARY Visual Basic and SQL as well as Microsoft Office software, such as, Microsoft Excel, Access, Power Point, Visio, Communicator, Project, and Word


Confidential, Memphis, TN (2006 - present) Business Systems Analyst (2007 - Present)

  • Gather requirements from pharmacy operations including detailed functional and technical specifications
  • Perform system gap analysis to assist in the development of technical specifications
  • Act as liaison between the Pharmacy Operations and IT representatives in the development of business requirements for new system enhancements
  • Lead a team of 4 UAT testers
  • Create UAT test case materials
  • Perform test audits of enhancements to system
  • Build access databases allowing the UAT team to manage and resolve defects relating to RxHome
  • Work closely with pharmacy operations to provide day to day support
  • Troubleshoot and investigate system related issues as well as Medco pipeline issues
  • Developed company templates/forms using Microsoft Word and Acrobat Professional - Rx Request Templates are now the platform used for Auto Fax in RxHome (Operations System)

Customer Service Supervisor (2006 - 2007)

  • Quality monitoring
  • Run day to day operations of the organization
  • Assist with the preparation of budgets
  • Interview employees
  • Effectively Develop CSR's, helping them maintain an average of 0:00 for idle time improving efficiency
  • Payroll processing
  • Develop training documents and pharmacy release notes
  • Created processes
  • Productivity maintenance using Symposium

Confidential, Memphis, TN (2002 - 2003) POS Technician

  • Assembled and integrated computer hardware
  • Software installation
  • UAT testing
  • Developed training documents
  • Developed test case scenarios
  • Performed SQL queries

Confidential, Memphis, TN (2000 - 2002) Team Developer/Supervisor

  • Monitored key metrics
  • Assured monthly quota was met
  • Assisted with the preparation of budgets
  • Interviewed employees
  • Monitored external/internal quality
  • Processed payroll
  • Developed training documents
  • Monitored sales metrics
  • Educated customers about their internet service/computer hardware via telephone
  • Performed as SME

EDUCATION Business Administration/MIS, Minor: Computer Security

CERTIFICATIONS Six Sigma Green Belt Certification A+ Certification Microsoft Excel Certification

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