Senior Business Solutions Analyst Resume

SUMMARY:

Highly analytical, results - driven Senior Business System Analyst/Project Manager with more than 8 years of experience in analyzing large enterprises, databases and working with various business users and technical teams, from defining the scope of the project, gathering and analyzing business requirements, identifying functional requirements, translating requirements into specification, documentation and delivering solutions for the business.
Responsible of the delivery and project timeline of ERP customizations
Delivered B2C Ecommerce web store integrated with NetSuite using SCA that increased the company’s profit by 22%
Delivered a B2B Ecommerce solution integrated in NetSuite partnering with Beyond-Curious and moved more than 50% of the VHA Customers ordering to an Order Portal by 90 days after nationwide rollout completion.
Delivered a B2B Ecommerce solution integrated in NetSuite partnering with Cloud360 Solutions and moved 85% of transactions to the e-commerce site in 90 days.
Increased the sales operations team productivity by 35% by enhancing the customer onboarding process with introduction of third party apps integrated with NetSuite
Implemented customizations to NetSuite for Inventory Allocation which increased Purchasing team ability to control inventory based on supply and demand by 60%
Delivered CRM solution for internal/external sales teams, customer support and finance teams to increase collaboration. Later delivered a mobile app compatible with iOS Phone & Tablet platform
Implemented RF-Smart warehouse management system to stream line the warehouse operations and efficiency
Work with various teams to document and enhance SOP (Standard Operating Procedure)
Delivered a Private-labeled complete Cloud Eco-system for a Fortune 20 technology company by leveraging existing knowledge of Odin Automation, catalog of IM Hosted Services, service desk
Involved in new vendor services on boarding on the Cloud Marketplace
Successfully lead a payment gateway integration project with a cloud ecommerce system.
Worked with Microsoft to onboard Office 365 as the first vendor solution for a client and orchestrated a global cross-functional team involving Legal, Customer Support, Engineering, Product Management, Operations, Vendor Management, and Project Management.
Developed standard operating procedure (SOP) documents, and performed gap analysis to improve current processes.
Developed operations and financial reporting on Qlik Sense for management and day-to-day operations
Designed & Developed warehouse & POS database integrated with smart barcode reader to avoid shipping errors by 75% and automate invoicing
Reports design and development using SSRS and quick reports
Worked with different data points to generate data visualization reporting using Qlikview
Supported the Egyptian Navy Follow On Technical Support Program under the US Navy. Handling all local IT purchases and subcontracting requirements. Reviewed solicitations and prepared request for proposals (RFP), bids, and modifications. Analyzed purchasing requirements, special provisions, terms and conditions to ensure compliance with appropriate FAR/DFAR regulations, and corporate policies. Evolved in requirements gathering, solution recommendation and RFP process.

TECHNICAL SKILLS:

SaaS ERP - NetSuite Standard Operating Procedures Business Requirements Documentation (BRD) Database SQL and reporting Transformation and load (ETL) Software Implementation MS Office (Word, Excel, Visio, Power Point) Communication Project Management (MS Project, JIRA & Clarizen) SDLC Problem solving

PROFESSIONAL EXPERIENCE:

Senior Business Solutions Analyst

Confidential

Business System Analyst

Confidential

IT Procurement Lead

Confidential

Senior Database Develop

Confidential

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