SUMMARY:

• Customer - focused and solutions-oriented Business Analyst possessing a strong combination of skills including gathering, documenting and analyzing requirements, modeling and improving business processes, as well as analyzing and reporting on data. Experience in Agile and Waterfall. Experience with Fortune 500 as well as small companies.
• Industry experience includes retail sales, medical, insurance, trucking, cruise line, financial, home warranty, telecom and manufacturing. Skills include software design, application development, testing, system deployment, user training, and Level 3 application support. Worked with Business Analyst, Quality Assurance teams and on IT steering committee. Introduced business analyst techniques to companies without established practices.
• Diverse experience benefits companies by bringing different perspectives and solutions to business challenges. Described as creative problem-solver, as well as analytical and detail-oriented with strong communication and writing skills. Masters of Science in Management
• Eliminated 30 day, $2 million Warranty claim backlog by redesigning warranty application
• Recovered $500,000/year in lost monies by creating warranty reminder application
• Reduced data entry by 70% and saved 50 man-hours/month by redesigning Inventory application
• Reduced team effort from 60 to 20 hours per system deployment by creating process checklists
• Developed pricing model, Ryder chairman considered best work in division
• Created financial analysis software that was noted in “CFO” magazine as impressive, speedy and comprehensive

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Hallandale, FL

Business Systems Analyst, Project Manager

• Implemented Automated Warehouse System in CA factory to improve transaction accuracy
• Created over 20 new processes to support changes in operations for new bar-coding system
• Automated over 40 reports to support finance, manufacturing, purchasing and sales decisions
• Prepared training guides and conducted training to teach how to report expenses using Concur
• Created SharePoint Intranet website to communicate company information
• Educated self on project management when given warehouse, MRP, customer service projects
• Praised by other Business Analyst for ability to write clear and well-structured procedures

Confidential, Miramar, FL

Senior Business Analyst (Contractor)

• Evaluated four Integration Platform (iPaaS), Master Data Management (MDM) products to help company choose which product to purchase.
• Summarized product features and recommended solution to CIO to assist in purchasing decision
• Convinced CIO to purchase $100,000 Dell Boomi Atomsphere by presenting Business Case
• Created simple system model to explain to IT how Dell Boomi is setup and how it works
• Integrated data from ERP to CRM system by utilizing Dell Boomi Atomsphere
• Developed integration guide to capture data requirements for iPaaS type projects

Confidential, Sunrise, FL

Senior Business Analyst (Contractor)

• Modeled 36 business process using BPMN notation to help in redesign of ERP system
• Documented 88 user stories with acceptance criteria to support developers and QA testers
• Explained user stories and acceptance criteria to developers, designers and testers in Agile Scrum sessions

Confidential, Miami, FL

Senior Business Analyst (Contractor)

• Simplified Tax Department auditing by capturing business requirements and developing Access application to retrieve tax data directly from company databases rather than having to submit IT report requests each month
• Documented processes to reveal sources of waste and opportunities for improvement
• As a result, provided 22 recommendations to VP to reduce costs of paper usage
• During acquisition of new company, worked with audit team to model financial data and build a very critical report that tracks financial obligations of company to Confidential over time
• Performed data analysis and investigated root cause to resolve problems with mismatched invoice balances between Confidential and national phone carrier. As a result, provided IT with necessary changes to correct calculations and simplify invoice reconciliation.
• Utilized SQL on Oracle, DB2, Access to create reports and analyze data

Confidential, Miramar, FL

Business Analyst

• Gathered and documented business requirements, user requirements and functional requirements to enhance website
• Improved workflow for handling website enhancements by creating new request procedures
• Conducted interviews and task observation to design improved customer service workflow
• Created wireframes and screen mockups to suggest improvements to stakeholders
• Worked along with partners, customers, software development, and QA to develop user stories
• Participated in Sprints by attending stand-ups where user stories and backlog was groomed
• Faced with challenge company had no existing procedures for Business Analysis, created documentation templates and procedures to capture requirements Example: Vision & Scope, User Story/Use Case
• Software: Visio, Word and Excel

Confidential, Miramar, FL

Programmer Analyst

• Gathered requirements from stakeholders and designed solutions that extended functionality of purchasing system although faced with challenge vendor product was closed to alterations
• Provided Level 3 help desk support to handle most difficult application issues
• Analyzed complex data replication problems, determined root cause fixes and resolved issues with missing, incorrect, duplicated data and corrected invalid business rules that governed data
• Reduced team effort from 60 to 20 hours per system deployment by creating process checklists
• Increased team productivity by creating work aids and a SQL “toolkit” to diagnose problems with AMOS. Suggested new team culture of openness and knowledge-sharing which was adopted
• Software: AMOS (purchasing system), PowerBuilder, SQL, PL\SQL, Oracle

Confidential, Miami, FL

Programmer Analyst

• Eliminated 30 day, $2 million Warranty claim backlog by redesigning Warranty application.
• Reduced data entry by 70% and saved 50 man-hrs per month by improving Inventory application
• Performed user interviews and task observation to improve both applications
• Software: PowerBuilder

Confidential, Miami, FL

Analyst

• Recovered $500,000/year in lost monies by creating warranty reminder application
• Defined IT standards for PC development by serving on IT steering committee
• Ensured projects were properly justified by reviewing project requests coming to team
• Provided service to other teams by creating programs used to install software on PCs
• Software: PowerBuilder, InstallShield

Confidential, Miami, FL

Sr. Computer Systems Designer

• Provided a “competitive advantage” for company by creating cost analysis software that according to “CFO” and “Fleet Owner” magazines was impressive, speedy and comprehensive
• Facilitated salespeople in quoting profitable leases by designing and developing pricing model. Automated Cost Sheet recognized by company chairman as "best work" in division.
• Received high praise for customer service as well as buy-in from stakeholders by upgrading application to include 65 of their suggestions in the design. Surveyed users for their suggestions while traveling nation-wide to train them. Users said “This is first time IT really listened to us.”
• Created GIS application to visually map market areas based on Dun and Bradstreet data
• Provided personal customer service to business stakeholders by assisting Sales Managers in setting boundaries for 200 sales territories
• “Go getter”. Taught self how to use Map Basic to create GIS applications