SUMMARY:

Experience as Business Requirements Analyst, Data Mapper and QA Tester. Extensive background in Ordering and Provisioning with ability to analyze changes required for Billing Systems. Have supported Telecommunications and Aviation clients with their conversion, integration and installation initiatives. Followed the collection and passing of data between systems to accurately provide information to customers and internal stakeholders. Skilled at creation of Requirements, Test Cases, Data Models and performing Data Mapping. Experienced at defining and documenting data standards then resolving truncation, attribute and business rule discrepancies.

PROFESSIONAL EXPERIENCE:

Confidential, Kansas City, MO

Regional Conversion Testing

• Identified requirements from user stories stored in CAAC (CA Agile Central)
• Validated Test Cases (LC Wholesale & Retail, LQ Wholesale & Retail)
• Validated Data using Production Orders, Martens and TIRKS systems.
• Validated WebSOP order (appropriate COS, USOC, or FID is placed on service order)
• Validated FOC/DLR returned to VFO.
• Ensure EASE (Synchronoss) accepted appropriate data and validated accordingly.
• Validate the Orders are completed and sent to Billing
• Work with Billing on discrepancies within the Bill from testing outcomes
• Assisted with issues within the Specials, Ethernet and/or Switched Chat Rooms while testing.
• Provided training for Ethernet and Switched Services for a 5 of the testers.
• Issued Defects and worked with other Departments for resolution
• Updated ALM with testing information (ALM = Quality Center)
• Utilized systems to view data: TIRKS, Metasolve, CIRAS, Martens & OmniVue.
• Proficient in creating tickets in Remedy.

Confidential, Irving/ Allen, TX

Wholesale Data Mapper

• Created TOS2USOC use case mappings for ASR and LSR (Resale and UNE) to identify IOSCs requiring mapping to S&E.
• Analyzed 23 Verizon tariffs covering each of the 13 states, thus allowing Confidential to optimize their ordering system thru the appropriate application of the rates in their billing system.
• Utilized internal Verizon tools, such as Score, IOSC Web Assistant and IOSC Search Utilities. These tools provided the IOSCs associated with the Verizon tariffs.
• Compared Verizon Business Process with Confidential Standard practices from SharePoint.
• Met all assigned mappings and additional mappings by deadline.

Confidential, Rochester, NY 

Wholesale Data Mapper

• Used TOS2USOC use case mappings to identify USOCs requiring mapping to S&E.
• Developed spreadsheet to document fields including business verses residence, name of USOC, name of S&E and type of product then forwarded to DPI Development Team for uploading to data warehouse.
• Wrote SQL queries to locate rates from the Verizon legacy data for the USOCs requiring mapping to S&E.
• Analyzed Verizon tariffs and contracts for appropriate application of the rates in their billing system.
• Worked with ordering, provisioning and billing groups to identify existing Confidential functionality from order to cash.
• Led meetings to outline Verizon rating structures identifying changes to be made in various Confidential systems (Service Order, Billing, Pre - Order and BDT)
• Created process requirements for maintenance of the USOC to S&E Translation Tables.
• Followed Statement of Work to ensure deadlines were met.
• Utilized SharePoint for storing documentation and sharing information amongst the varying teams.

Confidential, Renton, WA

Functional Analyst and QA Test Lead

• Lead Analyst on the development team for 787NR.
• Work closely with Architect and Developers for building processes within Khalix and identifying system limitations and identifying calculations performed by Khalix and where rounding would be performed, Khalix or Data Warehouse. Also worked to identify process for passing data from Khalix to Data Warehouse via Biz Talk.
• Participated in weekly sessions to identify data requirements as well as placement of data within the new system.
• Identified multiple data sources housing required data. Analyzed data elements, selected key components, created alpha numeric key codes and ensured no duplication. Mapped financial data from the source to the new Khalix system for automation.
• Created Visio diagrams identifying how the varying data would be collected and interact with the Data Warehouse. This included processes performed by the Data Warehouse and BizTalk.
• Created Visio Swim lane diagrams outlining the use of various internal systems within the existing forecasting process.
• Used SEI-CMM P+ Macroscope Methodology (Agile) for creation of P490 (Functional Specifications) along with entering P750/P770 (Testing Requirements) for 787NR, Cognos, PAT and IRIS into Quality Center.
• Created Use Cases and Test Scripts within Quality Center for multiple systems.
• Provided reporting metrics on any defects within Quality Center
• Provided Test Script reporting results to project management.
• Work to maintain SOX compliance
• Documented the location of all processes to achieve CMMI Level 3 certification
• Utilized Use Cases to identify discrepancies between what user’s requested and the capabilities of the various tools