SUMMARY:

• Masters of Sciences degree in Telecommunication Networks from School of Engineering - Confidential (NYU) School of Engineering with Bachelor in Electronic and Telecommunication Engineering.
• 10 years of professional experience & possess a combination of Technology & Business know-how; handled specialized areas of Online / Internet Business, E-Commerce, Product Development, International Business Development, Sales & Marketing with managing Profit & Loss functionality of Strategic Business Units; experience in leading large teams based out of multiple locations & varied functional areas.
• Entrepreneurial experience of Starting Socioffice; had developed products, with successful completion of start-up phases of Idea, Market Research, Product Note, Prototype, User experience, Interaction designing, Business Planning, Elevator Pitch, Presentation, Angel funding .

AREAS OF EXPERTISE:

Business Development, Business Planning, User Experience, Product Management, Start up Strategies and management, P&L Management, Growing Revenues and Profits, Business Analysis and New Business Development, Strategic Alliances and Creating business value, Leading and Developing teams and Managing teams with focus on outcomes, Strategic Outsourcing and cost management, Business Process Improvement & Organizational Efficiency and Effectiveness.

SKILLS:

E-Commerce:

• P&L responsibilities - E-Commerce business involving website & mobile product design & development, user experience, web analytics, sales & marketing, alliances, revenue management & new initiatives
• Expertise in translating revenues using Online / E-Commerce as the medium

• Handling Profit & Loss functionality for business units - building business strategies to drive sales and generate revenues for new as well as existing products/services at regional & global level

• Online Product development from conceptualization stage for different business verticals - Online / Internet business, E-Commerce business & Ad Network business
• Ownership of the complete online business life cycle involving ideation, market research, resource allocation, business models / plans, global strategic alliances, technology integration, marketing, sales & managing P&L

• Handled & managed day to day issues, resolved conflicts and built synergies with channels, client accounts & agencies to enhance revenues (converted inactive accounts into active accounts adding business inflow)

• Developed global strategic alliances with merchants & partners pertaining to different lines of businesses

• Formulated marketing plans & managed teams from different functional areas to ensure online marketing campaign deliverables using online tools & information systems pertaining to various online Ad platforms namely -: Display, Ad Networks, Mobile, Social Media, Search (SEM / SEO) to ensure optimum ROIs

• Managed the complete technology required to build portals catering to content and E-Commerce modules
• Developed in-house software to manage MIS, leading to increased profitability

• Experience in leading a team of over 50 individuals based out of multi-location and varied functional areas namely - sales, marketing, operations, research, creative, service & technology

WORK EXPERIENCE:

Confidential

Minneapolis, MN 

Business System Analysis 

Responsibilities:

• Onsite/offshore model from project kickoff through implementation, involve in all phases of SDLC and post-production support.
• Requirement gathering, analysis and prepare business requirement document (BRD), software design/development document (SDD).
• Primary liaison for cross-functional client contacts, incorporated requirements from multiple domains, developed holistic technical specification documents.
• Preparation and planning, Knowledge transfer, Prepared DOU (Document of understanding), Co-ordination between offshore team and business, Verification of deployment through Monitoring and reporting
• Conduct JAD sessions and design sessions to develop comprehensive requirements in consensus with all the teams involved in the project, System Requirement Specifications, Functional Definitions, Use Case Diagram, Process Flow, Source Data Mapping
• Oversee Test Plans, Test Data, Test Scenarios, Testing Scope, Test strategy, Test-Case Designs and Test Scripting based on User Needs, Specifications and Systems Needs documents.
• Provide point of contact for process related questions or issues and facilitates. Attending the relevant CAB meetings of the Infrastructure/application Support teams to understand the planned changes to the infrastructure supporting the company’s applications and monitoring high severity changes.
• Conducted Gap analysis to estimate effort required in modification of existing architecture and development of new system

Confidential  

PRODUCT MANAGER

Responsibilities:

• P&L onus for E-Commerce business - formalizing strategies & d riving revenues for online business from international & domestic markets via ‘ E-Commerce’, ‘B2C & B2B sales’, ‘ Online Ad sales’ specific to Hospitality Industry
• Idea generation to build capabilities & enhance online product avenues - website & mobile app development, enhancing user
• Interface, site analysis using web analytics and product enhancement
• Facilitating strategic tie-ups to enhance consumer programs for other businesses within the group
• Building and managing alliances with potential domestic & international partners / merchants
• Developing & executing Online marketing plans for existing products and services from the global perspective
• Cross functional team management ( Sales, Marketing, Technology, Alliances & Product ) ensuring smooth functioning of business
• Understanding of designs helped with Brand Manual, graphic designs and User Interface.
• Responsible for marketing plans, negotiating and finalizing plans on brand building, brand positioning, Social Media, Online and offline marketing activities majorly getting best out of BTL activities.
• Sales and Marketing activities, activities and strategy on restaurant relationship and maintenance.
• Customer/User acquisition through online marketing activities and social media strategies.
• Improved workflow through implementation of new processes and enhanced communication with corporate and individual through improved strategy.
• Responsible for the P&L - building Business Strategies for driving Online Ad Sales revenue
• Product design, development & management - E-Commerce, Online Portals & Ad Networks
• Global strategic alliances pertaining to each line of Business

Confidential

PROJECT MANAGER / USER EXPERIENCE / BUSINESS ANALYST

Responsibilities:

• Expert in launching products into target markets by seamlessly integrating all product phases (i.e. from Conception to final Delivery).
• Has a verifiable track record of eliciting and translating business requirements into solution requirements satisfying stakeholder needs.
• Successful in controlling costs and enhancing quality, by adhering to Project Management and Quality Assurance standards.
• Adept in communicating with cross-functional teams, C-Level executives and business users (Oral, Written and Teaching).
• Expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in adherence to international guidelines and norms.
• Well versed with PM tools (MS Project, Project Management Tool), Software Development Methods (Waterfall, Agile- Sprint planning, Test-Driven Development) and Project Management Methodologies (Traditional, Agile-Scrum).
• Provides significant business value to the client and maintains close working relationships with key clients / accounts.
• An effective leader with proven abilities in leading larger teams during the project phase, guiding team members and enabling knowledge sharing among the team.
• Experienced in creating the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' processes.
• Gathered requirement through interviews, workshops, JAD sessions with clients, developer and QA Analysts and referring to existing system documentation and procedures.
• Evaluate the given problem, situation and crisis; investigate for solutions using data analysis practices and prepare analysis reports.
• Lead the Data Mapping Session and able to map four different legacy system to New systems.
• Experienced in Project Management by interacting with multiple teams, resource identification and allocation, tasks identification along with determining priorities and identifying predecessor and successors.
• Experienced in setting up project timeliness, maintaining and updating resource availability schedules, maintaining resources vacation and backup schedules, facilitating meetings across multiple teams, assuring deliverables and meeting deadlines.
• Experience writing Use cases and producing Use Case Model, Analysis model, Behaviour diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using MS Visio.
• Worked as point of contact for clearing roadblocks for performers in case of certain tasks getting delayed which could impact critical timelines due to dependent successors.
• Facilitated (JAD) Joint application Development sessions to investigate the potential problems and resolve them and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Conducted Gap Analysis by checking and validating Requirements in conjunction with the stakeholders. Tracing and managing requirements throughout the development process.
• Expertise in interacting with product managers in the development of wireframes and helped them in creating and modifying as per business requirements
• Prepare analysis reports and be responsible to answer any queries or suggestion in this regard.
• Demonstrated strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into Functional, Non-Functional, System and supplementary requirements.
• Generated reports periodically on requirements coverage, traceability matrix, test metrics and test coverage to do forward planning
• Exposed to Quality Analyst role and has written Test Plan, Test Cases, Test Scripts, Defects/Bugs and SQL(Structured Query Language) using various automation tools.
• Expertise in using MS Office products such as (Word, Excel, Excel Based VBA Macro, PowerPoint and Visio) for use case designing, Project status reporting, and business presentations during meetings
• Excellent communication, facilitation, mentoring and Technical writing skills including drafting contracts, documentation and editing of user manuals.

Confidential

New York, NY 

Network Engineer 

Responsibilities:

• Assisted in Planning, Configuration and Implementation of Complete System up gradation.
• Installed and configured Windows 2003 Enterprise Server
• Managed Windows 2003 network environment by Implementing, administering and designing security for Windows 2003 network.
• Performed equipment and systems installation for the new station in Queens, New York.

Confidential

Trainee Engineer

Responsibilities:

• Designed and administrated server consolidation program through use of VMware ESX server and VMware Virtual Center.
• Support clients working remotely via a Cisco VPN software client over cable or DSL connections
• Assigned VPN access to more than 250 Users.

Confidential

Design Engineer-Intern

Responsibilities:

• Sponsored Research Project for the treatment of cancer.
• Designed and developed testing equipment of Ferromagnetic Nano Particle used for the treatment of Cancer.
• Identified, created, and implemented processes for development, build, and testing.

Confidential

Product Manager

Environment: E-Commerce & Hospitality Content Management System, Responsive Web & Mobile Platforms, MVC Framework, HTML 5, CSS 3, Node.js, angular.js, Google Analytics, Google Webmasters, Google Tag Manager.

Responsibilities:

• Onsite/offshore model from project kickoff through implementation, involve in all phases of SDLC and post-production support.
• Requirement gathering, analysis and prepare business requirement document (BRD), software design/development document (SDD).
• Primary liaison for cross-functional client contacts, incorporated requirements from multiple domains, developed holistic technical specification documents.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Preparation and planning, Knowledge transfer, Prepared DOU (Document of understanding), Co-ordination between offshore team and business, Verification of deployment through Monitoring and reporting
• Conduct JAD sessions and design sessions to develop comprehensive requirements in consensus with all the teams involved in the project, test case writing, unit testing, integration testing, performance testing, regression testing, smoke testing, Deployment and production support.
• Develop Test Plans, testing scope, Test strategy, Test-Case Designs and Test Scripting based on User Needs, Specifications and Systems Needs documents.
• Provide point of contact for process related questions or issues and facilitates. Attending the relevant CAB meetings of the Infrastructure/application Support teams to understand the planned changes to the infrastructure supporting the company’s applications and monitoring high severity changes.
• Conducted Gap analysis to estimate effort required in modification of existing architecture and development of new system

Confidential  

Product Manager

Environment: Content Management System (CMS), SaaS Application, Core Php, MySQL, MVC Framework, HTML 5, CSS 3, Node.js, angular.js, Custom Build CMS, Google Analytics, Google Webmasters, Google Tag Manager, Mail Gun, Smarty Templates.

Responsibilities:

• Conducted working sessions for requirement gathering.
• Participated in requirement gathering sessions and captured requirements.
• Wrote use case documents based on the requirements captured in the sessions.
• Worked with the business and development team to get requirements finalized.
• Directed product management, project management, research, and business development aspects, including conducting impact analysis, specifications of new products, and validating requirements. Communicated requirements to technical teams.
• Created PowerPoint presentations and reports.
• Client facing role as Offshore Coordinator, managed a team of four resources.
• Was involved in System testing, End to End Testing, Performance Testing, UAT Phases for the project.
• Responsible for weekly status report that was distributed to all stakeholders.
• Participated in Test Status Review meetings.
• Analyzed and Validated test results to ensure existing functionality and recommend corrective action where necessary.
• Analyzed the defects and categorized them based on severity
• Prepared Traceability Matrix to compare the requirements, test cases written, test execution and defects logged
• Imparted Training and facilitated Knowledge Sharing Sessions for onshore and offshore teams

Confidential

Product Manager

Environment: E-Commerce & Hospitality Content Management System, Responsive Web & Mobile Platform, Cake Php, MySQL, MVC Framework, HTML 5, CSS 3, Node.js, angular.js, Custom Build CMS, Google Analytics, Google Webmasters, Google Tag Manager, Mail Gun, Smarty Templates.

Responsibilities:

• Efficiently led a team of 8, and monitored product / project management of Cloud application SaaS-based Restaurant Menu, Web & Ordering System Bolstered UAT efforts, liaised with internal/external customers and software development team through requirements flow using SDLC in a waterfall environment.
• Prepared Business Requirement Document (BRD), Software Requirement Specification (SRS), Test Plans / Cases for Developers and Testers.
• Directed product management, project management, research, and business development aspects, including conducting impact analysis, specifications of new products, and validating requirements.
• Performed due diligence and actuated legislation analysis, gap-fit analysis, and ensured strict adherence to compliance requirements.
• Product Planning, Requirement gathering, Complete Product Documentation, Product Backlog, Role wise feature structuring and finalization, Defined Project Scope / Timeline and Resource Requirements, Team Structuring, Module Wise break Up & Planning, Creating Release Plan & Release Management, Field Level Wire Frames and Prototyping, Database Planning, Table structuring, Normalization, Indexing.
• Complete Project Co-Ordination & Business Analysis.

Confidential Product Manager

Environment: Content Management System, Responsive Web & Mobile Application, Code Igniter, MySQL, MVC Framework, Google Maps, Shape 5 File, Maps Polygon, GIS, HTML 5, CSS 3, Node.js, angular.js.

Responsibilities:

• Prepared Functional Requirement Document (FRD) and Business Requirement Document (BRD) after the collection of Business Requirements
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead.
• Created and managed Project Templates, Use Case Project Templates and Requirement Types.
• Interacted with the team for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Created the Test Requirements document (TRD) ensuring all the key scenarios are tested.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for users.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Understanding various margining methodologies in our financing agreements with counterparties and coordinate with development team to implement them.
• Collaborating with in-house IT development team in moving the collateral management function to automated tool.
• Understanding agreement terms and defining business process requirement and translating to functional and technical design.
• Documenting various functions of the group for presenting to senior management