Business Analyst Resume Tampa, Florida - Hire IT People

SUMMARY:

Eight - plus years of partnering with Business owners and Technology teams to accurately capture, translate, and document business requirements into specifications for application systems and operational solutions.
Through work experience and additional training, I have acquired technical skills and business intelligence; and a deep understanding of the impact that application technology and computer automation can have on product quality, operational efficiency, and overall business competitiveness.
I have repeatedly made positive differences by effectively communicating written descriptions of business needs and business program functionality, program and process diagrams, data flow diagrams, workflow diagrams - and driving verbal interactions culminating in project approval by consensus.

TECHNICAL SKILLS:

Proficiency in the use of Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft Visio. Methodologies include Agile Scrum and Waterfall,
Ability to communicate effectively, both verbally and in writing, and,
Ability to Listen carefully, courteously, and critically
Ability and willingness to guide others in the understanding of client business processes and priorities

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, Florida

Business Analyst

Responsibilities:

Supported improvement of a project onboarding process encompassing Requirement submission, validation, approval, and integration into the overall project workflow.
Produced Scheduled reporting to measure process performance against pre-defined critical success indicators.

Confidential, Tampa, Florida

IT Business Analyst

Responsibilities:

Elicited stakeholder needs through meeting facilitation and interviews to ensure that project scope aligned with business requirements.
Collaborated with key stakeholders including business owners, Development and Operations to lay the groundwork for a team consensus on a solution.
Producing current state (as-is) and target state (to-be) flows and performing a gap-analysis to define the needed actions to meet systems and operational needs - from both Technical and Functional perspectives.
Created business requirement documents (BRD) and functional requirement documents as project references and plans of record, and functional requirement documents as input to project design.
Developed user stories to support more agile project efforts.
Managed necessary plan changes through a System Change Management Process to maintain plan currency and integrity

Confidential, Tampa, Florida

Application Developer/ Project Manager/ Business Analyst

Responsibilities:

Defined requirements and corresponding functions to be included in the packaged product.
Developed activity plans and managing to completion.
Conducted end-to-end analysis to optimize processes prior to automation, - resulting in: high efficiency, low redundancy.
Developed and executed relevant function-test scenarios.
Developed high-level documentation for end-user training.
Project Management up to successful product launch.
Tools used: Word, Excel, Access, VB, MS Project, and MS Visio, MS SQL.

Confidential, Tampa, Florida

Program Manager

Responsibilities:

Worked with in-country legal teams to develop umbrella customer relationship contracts in compliance with local law and regulation.
Partnered with Finance to develop region-wide cost map for competitive and profitable pricing.
Developed and maintained relationships with in-country Sales and Delivery teams to ensure coordination with global partners in EMEA, APAC, and NAM.
Developed customer announcement material (in national languages) which included: Service Descriptions, Pricing, Terms of Service
Presented business performance metrics to senior management