SUMMARY:

• Detail - orientated IT Professional with a proven record in analyzing and managing complex IT projects.
• Versed in business requirements, gap analysis, process improvements, and cost reduction.
• Team-orientated, motivated, and productive in delivering effective business solutions in fast-paced global environments.
• Strong interpersonal skills, highly experienced at diplomatically facilitating discussions and negotiations with stakeholders.
• Recognized analysis and project management skills, consistently delivering complex, large-scale projects, on time within budget.

TECHNICAL SKILLS:

• Process analysis and redesign 
• Project Management & Tracking 
• Cost & Resource Estimates Management of Cross Functional teams 
• System Solution Architecture 
• Project Risk & Scope Project & Delivery Methodologies 
• Budgeting & Planning 
• Change Control Management

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Sr. Business Analyst

• Collaborated with IT and business users to identify, gather, analyze, and develop BRD and FSD requirements during correspondence conversion project
• Worked with business users to document current work flow processes and identified, defined, process improvement options and alternatives, as directed by business needs
• Analyzed, identified, and developed new correspondence design objects from business requirements
• Provided support to Application Administrator to define and create correspondence templates and print rules in accordance to HIPPA and CMS compliances (SharePoint, SQL, Excel, Word, MS Visio, PowerPoint, Outlook, Papyrus, SDLC)

Confidential, Tampa, FL

Sr. Business Analyst

• Supported and led ad hoc analysis on overall progress and accuracy of third-party risk assessments across the company.
• Drove activities that contributed to overall deployment of the risk assessment process across the firm, including reviewing, developing, and documenting interim processes. 
• Distributed Third-Party Risk Assessments to Business Activity Owners for Risk Tier evaluation
• Standardized business operating procedures and maintained documentation in Collaborate and Internal Audit SharePoint sites
• Prepared weekly Project and Change Management status reports to senior management and project teams (SharePoint, COGNOS, Excel, Word, MS Visio, PowerPoint, Outlook, SDLC)

Confidential, Tampa, FL

QA Test Lead

• Collaborated with the Project Manager, Vendors, and Business Analysts during Human Resources Talent Transformation project
• Translated business requirements (BRD) into concise tangible designs, in alignment to company objectives and best practices
• Consulted with vendor to generate detail documents for Functional Requirements (FRD)
• Conducted reviews with onshore/offshore development teams ensuring project requirements and specifications were properly understood
• Developed detailed project Test Plan strategies
• Ensured test cases were properly written, efficient, and sized to properly validate system and address the Functional Requirements (FRD)
• Facilitated Defect Management meetings to prioritize and resolve issues within project timeframe
• Assigned as SharePoint and Quality Center administrator during user acceptance testing
• Provided daily project status reports and metrics to project team, key stakeholders, and senior management
• Contract ended due to company restructuring (HP ALM/Quality Center 11.0, SharePoint, Rally, DMS, Excel, Word, MS Visio, PowerPoint, SDLC)

Confidential, Tampa, FL

Sr. Business Analyst

• Teamed up with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans to meet business deadlines
• Collaborated with stakeholders and business owners during Business Requirement (BRD) and Functional Requirement (FRD) information gathering sessions
• Communicated with business and technical staff during Compliance and Regulatory related projects to ensure the understanding of the specifications during all project lifecycle phases
• Simultaneously managed concurrent projects in a global distributed team environment
• Liaised between business, technical, and vendor organizations to generate business scenarios, user interface screens, and process mapping documentations.
• Created detailed process flows, daily test plans, use cases, traceability matrix, and test scripts
• Managed and generated Project, Test Strategies, and Mitigation plans
• Conducting detailed risk assessments by analyzing documents, statistics, and reports
• Led business end-users and offshore testers during user acceptance testing
• Coordinated defect meetings to prioritize issues, conduct root cause analysis, and implement solutions within project deadlines. (HP ALM/Quality Center 11.0, Excel, Word, MS Visio, PowerPoint, SDLC, IBM Utilities)

Confidential, Tampa, FL

Business Analyst

• Responsible for defining, verification, and execution of test scripts utilizing HP Quality Center, and FileAid during ER311 Stable NAV Project.
• Participated in quality and code reviews with business and IT development teams, implementing solutions within expected timelines.
• Documented and tracking all project defects
• Created data analysis for driving test cases through QMF for Windows and DB2 tables (IBM Z/OS, File Aid, SQL, DB2, HP ALM/Quality Center, Excel, Word, MS Visio, PowerPoint, SDLC, IBM Utilities)

Confidential, Tampa, FL

Sr. Business Analyst

• Facilitated requirements gathering and design meetings with the business during multiple global credit card flagship projects
• Simultaneously managed concurrent projects in a global distributed team environment
• Constructed detailed functional requirements, data analysis, use cases, traceability matrix, process mapping documents, and interface designs using approved standard templates
• Coordinated with business and dispersed technical teams on requirement/functional designs, alternative options, and process improvements to meet business objectives
• Conducted code reviews with onshore/offshore development teams ensuring project requirements and specifications were properly understood
• Worked with business and development teams to prioritize and resolve all issues/defects within the project timeframe, minimizing impact to business operations.
• Implement strategies to minimize the exposure to any risk
• Advising senior managers on the potential risks of a project
• Maintained all project documentation and related product items
• Led meetings throughout the projects tracking progress, communicating changes to the business and technical staff.
• Generated reports to senior management for global resource allocations using Excel Pivot Tables and Vlookup

Confidential, Tampa, FL

Sr. Programmer/Analyst

• Played a key role in launching development of integration between Customer Service website and Vantage 15 software
• Designed and developed Annuity OFAC terrorist Investigation System integrating vendor terrorist database to Annuity system, enforcing corporate AML security strategy
• Led development, implementation and maintenance of Long Term Group Care, Tax Server Conversion application products
• Coordinated releases, enhancements and incident resolutions that directly affected customers and business processes (IBM Z/OS, Cobol II, CICS, DB2, SQL, VSAM, File Aid, QMF, TSO/ISPF, OS/JCL, Expediter, Syncsort, Endevor, Abend Aid, NDM, SDLC, IBM Utilities)

Confidential, St. Petersburg, FL

Sr. Programmer Analyst

• Developed comprehensive and innovative product improvements that boosted the company’s market presence in credit and debit processing.
• Initiated and led the effort to successfully launch Master Card IPM account number conversion upgrade project.
• Expanded Master Card account numbers per MasterCard requirements meeting project delivery time and budget constraints.