SUMMARY:

• A seasoned technology professional with a strong background in software development and requirements analysis for business solutions who is very keen on delivering quality products and takes pride in customer service
• Extensive experience with relational database design and implementation, Business process re - engineering, Data modelling, Optimization and project management skills

TECHNICAL EXPERTISE:

Platforms: AS400, UNIX, IBM (VMS), VAX, Windows XP/2000/5.0, MS DOS, Mainframe

Software: Test Director, Win Runner, Visual Studio, MS Visio, Crystal Reports, MS Office, Island Pacific, Manhattan WMS, Lawson, Workflow,Congo’s 10.1 Suite (Framework manager, Report Studio, Analysis Studio, Event Studio, Query Studio), Global scape, SQL400, SOA, JDE World

Database: DB2, Access, Oracle 8i/9i/10g, Oracle PL/SQL, SQL Server 2000, SharePoint

Languages: SQL, HTML, XML, JQuery, JavaScript, Visual Basic, PL/SQL, AS/400 Query, RPGIV, RPGILE, CL and COBOL

Tools: Hawkeye, DBU, Implementer, Turnover, IBM Web sphere, Team Foundation Server(TFS)

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, Atlanta, GA

• Provided solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications in an agile environment.
• Performed Project Management activities including: Defining project scope, acquiring technology and testing resources, and seeking issue resolutions.
• Facilitated meetings with technical and business personnel to review functional and technical design documents, test plans and resolution of issues.
• Worked intensely with several business areas’ technology staff to define requirements for Enterprise security monitoring system.
• Developeduser design wireframes and mockups for Enterprise security monitoring portal page through detailed analytics requirements planning with stakeholders
• Coordinated with Quality Assurance team in UAT testing, preparing UAT test cases and Testing estimates
• Developed and maintain standard systems requirement documents including business process’ workflows, traceability matrices, and use-case documentation and use-case diagrams.

Senior Technical Analyst

Confidential, Warrendale, PA

• Spearheaded a team of Business Analysts to perform requirement gathering and data analysis for a project for human resource department migration project. High-level requirements include migration of external vendor feeds from old system to the new system.
• Documented existing systems by defining the requirements, business processes and creating requirements traceability matrices (RTM) which captures and traces user and system requirements.
• Helped prepare Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of relationships between the data elements to analyze and document business data requirements
• Prepared UAT test cases and testing estimates to assist the quality assurance team
• Leveraged current and emerging technologies and interpret systems documentation to develop business solutions.
• Conducted walkthroughs of requirements and design documents to project teams consisting of both technical and non-technical professionals.

Technical Business Analyst

Confidential, Pittsburgh, PA

• Analyzed requirements and developed Detailed Requirements documents for accepting new data sources to the Enterprise Data Warehouse.
• Developed Data Model and Preliminary Design documents for new data sources to the EDW and to facilitate enhancements to existing sources of data and UI dashboard for the reporting application
• Developed Quality Assurance test strategy and test plans, wrote test scripts and reviewed system test results to ensure requirement traceability.
• Collaborated with users and technical team to resolve any issues that were identified during testing.

Sr. Systems Analyst

Confidential, Pittsburgh, PA

• Identified opportunities to use customer data to develop customer strategies and improve business performance by developing use cases for Business process modeling.
• Analyzed the user requirements and develop new telephone application to reconcile the call types from different carriers. Then the calls are balanced with the billing department.
• DevelopedTest Scenarios and test plans. Involve in all levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to ensure all applications are tested for functionality and are adequately controlled in production.
• Identified and managed the risks during the different phases of the project life cycle.

Sr. Systems Analyst

Confidential, Nashville, TN

• Served as a liaison between business team and the project team, and assist in identifying, understanding and documenting the business needs.
• Responsible for project plans, gathering User Requirements and documenting detail system requirements.
• Worked with project manager in preparing the project schedules, milestone tracking, and resource allocation using MS Project
• Responsible for creating business flow diagrams using MS Visio.
• Facilitated group sessions to track project milestones and conduct peer review meetings to verify accuracy of requirement documents.

Sr. Programmer Analyst/ Systems Analyst

Confidential, Pittsburgh, PA

• Organized and facilitated internal business operation engineers conducting requirements gathering sessions with the purpose of defining the functional business and system requirements, documenting requirements in a requirements database to track development. Served as liaison between Field operations engineering and software development teams.
• Wrote clear, concise detailed system requirements specification (SDLCLite) documents and user documentation in accordance to company guidelines and standards at a level where developers designed and developed the application.

Systems Programmer/ Systems Analyst

Confidential, Atlanta

• Gathered and analyzed user requirements for a distribution application system.Developed high-level and detailed design docs for processes related to the return of items from clients.
• Supported user acceptance testing by helping the users verify product features and resolved issues to complete customer satisfaction.