PROFESSIONIAL SUMMARY:

• IT Operations seasoned professional, with Project Management experience in diverse industries, including banking, movie studios post/pre - production, amusement park, manufacturing, and e-commerce. Articulate and innovative, with a demonstrated capability to solve complex business problems and to create new opportunities.
• Strategic and visionary leader with superlative communication, and analytical skills, with unmatched commitment to ensuring ongoing team success.

CORE COMPETENCIES:

• Network Architecture Disaster Recovery Vendor Relations
• Team Leadership Mentoring Process Streamlining
• Operations Improvement Data Center operations Project Management
• ITIL Service Delivery Cost containment/accrual Customer Service
• Budget Development Effective outsourcing and offshoring

PROFESSIONAL SKILLS:

• Solid Knowledge of PMI’s principles, Hardware Lifecycle.
• Strategic planning, delivering communications and reporting.
• Delivering successful projects communication plans and agendas.
• Manage small to medium projects in parallel to production support, meeting challenging time constraints in both functional organizations.
• Management and development of Project Plans, Communication, Risk Management and Contingency Plans.
• Hire and manage contracted resources.
• Provide reviews and assessments, and recommendations on vendor contracts
• Provide Mentoring to Team members/resources.
• Provided execution orientation to team in order to maintain focus, consistency, prevent redundancy and generate efficiency.
• Tracked the progress against the plan. Strictly followed the Requirements/Scope and manage priorities on sprints.
• Managed changes by rejecting, approving changes so that only approved changes are incorporated into revised baseline.
• Worked with Clients, Vendors, and Network Groups: Change Management, System Owners of distributed Systems and respective support teams to coordinate environmental requirements with interfacing systems, setups, resolve technical issues.
• Plan and rollout project implementations via Change Management policies and procedures with Mgt. Control Boards.
• Institute PMI methodologies (Project Life Cycle) and tools to execute, monitor, and control projects.

TECHNICAL SUMMARY:

Operating Systems / Software Applications:  Microsoft Windows NT 2012 R2 Citrix Microsoft SMS/SQL Red Hat Enterprise 6.5 Microsoft DNS, DHCP, AD, GPO Altiris VMware ESX 5.5/6 NMS Foglight Sharepoint Akamai CDN Microsoft Exchange 5.5 2013 Commvault UltraDNS RegisterDNS Websense WSUS WS FTP SFTP HP SIMM Foglight NMS Trend Micro Deep Security 9.5 Plate Spin Acronis MS TFS PasswordManager 5.1 Sophos Symantec NAV Endpoint 9 Tableau 9 CRM Drupal SAGE Mass 500 CCH Tax ProSystem - O Series Maas360 Keynote Splunk EMC Smarts CFengine vRops Remedy Jira ZendeskScreenConnect iPam Cisco Stealth Watch Cisco ISE Aspera/Faspex Solarwinds

Hardware:  Dell Servers/blades/chassis Cisco ASA HP Server/Blade/chassis HP SAN Left Hand Solution EMC SAN NS20, NS40, Datadomain DD630 Juniper VPN SA2000 RSA Appliance F5 Google Mini II APC UPS/PDU Silverpeak WAN accelerator Riverbed Infoblox SonicWall Email Security Cisco IronPort email filter StoreNext

Cloud - SaaS: Nirvanex AWS Essentials Azure Pay Per Cloud/Synoptek Veeam Cloud Connect Microsoft Azure Coding CSS basics HTML 5 basics Page Layout Intro to Programming

CAREER EXPERIENCE:

Confidential

Business Analyst 

Responsibilities:

• Developed business architecture for offsite backups. This required different vendors such as Amazon, Azure, and Veeam Cloud Connect.
• Baselined the multiple vendors to provide best solutions for various projects.
• Analyzed clients business requirements SAN, NAS local storage for archiving.
• Introduces VMware vROps for monitoring, ITIL escalation, and mitigation of Infrastructure outages.
• Worked with PMO to create a document to be used as the SLA parameters to outsource a business unit IT Helpdesk.
• Conducted an audit on site of the Movie Studios and off lot. This helped to form the number of computer equipment that would be supported by the new outsourcing company.
• Life Cycle assistance in the network planning, testing, and deployment of a new Cisco Infrastructure.
• Contributed in the setup of 802.x to be used in our new Cisco ISE and Cisco Stealth Watch implementation.
• Created Syslog and Netflow server to be used as reporting for forensics and security reports.
• Usage of Trello for team’s collaboration on a whiteboard application, slack for inter communications, Eyelean Board.
• Liaise between business and technical personnel to ensure a mutual understanding of process and applications.
• Build UAT cases for QC and align resources to of UAT for validations.
• Submitting change controls through ServiceNow portal, adding and removing assets for Life Cycle project.

Confidential

Senior Systems Engineer 

Responsibilities:

• Implemented a new fast format of DELL TechDirect procedure for ordering parts on break fix directly on the Confidential’s web portal.
• Day to day operation of Windows performance tuning, trending, and analysis.
• Providing support to various SAN and NAS enterprise technologies, 3PAR, Isilon, DataDomain, and EMC NS40.
• Working with enterprise monitoring tools such as Splunk, EMC Smarts, OEM, vRops, including taking responsibility to help keep tools accurately configured and operating.
• Support and maintain communication and project workflow between development, architecture, implementation and operations teams all working towards the same goal.
• Balance project tasks and incident/change workload.
• Maintaining documentation, knowledgebase and workflow data across the entire team.

Confidential

IT Senior Systems Engineer 

Responsibilities:

• Meeting with each Owner to obtain updates, risks, and issues. Redesigned an enterprise infrastructure network to become more scalable and flexible, in a changing industry, this projects allowed cost savings.
• Originated, designed, and implemented a server virtualization project which helped to reduce physical carbon foot print. This approach helped to reduce the need for air cooling, rack space as well as the cost of additional servers.
• Coordinated and implemented vendor sourcing to achieve better negotiation of licensing volume discounts.
• Achieved a 20% cost saving by switching from Microsoft SA agreements to Microsoft EA.
• Centralized telephony services by implementing a VoIP solution, and realized a 20-month discounted payback period.
• Assessed and implemented backup to disk and then moved to Cloud storage to reduce tape usage and storage fees.
• Initialized the first lease contract of printers with a written contingency to opt out dependent on the consumption of toner and service. This allowed the operational budget to be used and help minimize the storage of toner, and use purchase to consume on demand.
• Established an outsourced print shop (ViaTech) in 2 different tactical facilities with proximities to UPS hubs, this allowed for continuous Supply Chain during weather disasters. This process also allowed to cut costs on inventory of goods.
• Contracted out an external Managed Host - Based Intrusion Prevention System (MHIPS). Taking this step allowed for:
• Advanced security protection for servers and workstations.
• Allowed the IT staff to focus on other areas of productivity.
• 24x7 alerts and communications of vulnerabilities.
• Managed by security professional experts requested by SOX to become PCI compliant.
• Itemized project tasks to be appropriated to CAPX budget.
• Oversee the Disaster Recovery plan for a Business Continuity Plan by using VMware’s feature of SRM.
• Lead the migration process for Email solution from POP 3 to hosted (Mail Street), and from hosted to cloud based Exchange.
• Successful relocation of the External facing equipment from 3 small cabinet spaces to a dedicated and more secure cage at the current COLO facility. This action allowed broader security and avoided expenses for a Tier 3 Data Center maintenance, with minimal downtime to production.
• Prepared Schedules and coordinated with QA for deploying the Release management process to the IIS external facing production servers and Akamai CDN.
• Organized the redirection from old html references to content management repository sitting on to the Production Akamai landing pages.
• Lead the project to relocate the Corporate Data Center from Hollywood Ca. to Glendale Ca.
• Set up a Disaster Recovery site through usage of warm COLO to an active to active site for faster recovery, and swift roll back. Using EMC Datadomain DD630 for snapshot and appliance replication.
• Implemented CCH Tax ProSystem and O Series Tax to help to streamline daily work flow, manage complicated tax issues and minimize tax audits.
• Due to growth at the acquired cage at COLO a new cage facility had to be procured and all production and external facing equipment needed to be once more relocated.
• Designed and implemented cloud email exchange services by using paypercloud, allowing the archiving initiative to retrieve emails for Key Stake Holders, and for partners of the Legal subdivision.
• Implemented the Tableau 9.0 graphic reporting app, this allowed the board members and partners to consolidate the JDE and many other reporting apps to an autonomous graphic reporting tool.
• Assisted in creating the first R&D offices in San Francisco Ca.
• Relocated the San Francisco R&D office to a new facility in Mountain View Ca. in a Google.com facility.
• Relocated the Mountain View office after a completion of a lease agreements to Google.com.
• Opened a new satellite office for the Accounting department in Santa Barbara Ca.
• After the exponential growth of the Santa Barbara office, an eminent relocation to a “B” class building had to be procured. Negotiated new terms for medium vendors of T1,etc.
• Opened the new Austin facilities to house 1 MDF and 1IDF. Contracted out the build of the new Data Center to local providers for the “Here We Grow Again” consignment list of Texas.
• Relocated after 3 years the Austin Operations to a new campus, after the purchase of a mega “A” rated Building, the MDF was built with a tier level 3 and 4 IDF’s with independent power generator and dedicated circuits to house 2,000 employees.
• Implemented and lead colocation project, including budgeting and cost analysis.
• Orchestrated most projects by using a functional organizational structure.
• Implemented and worked with management to streamline the processes for the Help Desk to simplify their response times, this allowed for an end user satisfaction experience.
• Setup a yearly distribution of Survey Monkey to rate the satisfaction of the end user experience with the Service Desk. Gathered of intel to help improve the customer service experience and how to improvise new technologies.
• Implemented Foglight network monitoring and server monitoring software package to reduce NOC costs and to cut network outages.
• Implemented Google Minis for SEO (Search Engine Optimization) project. Worked closely with marketing team on the implementation and catered to their requirements.
• Developed a POC environment to be used for Symantec Service Desk Deployment server. This was set in lieu to migrate from Altiris deployment and ticketing system.
• Developed independent POC labs for AV vendors (Sophos and Trend Micro) to protect all virtual platforms via host vs individual VM’s. This helped to reduce overhead of CPU and memory usage and to purchase licensing per host and not CPU.

Confidential

Systems Network Engineer

Responsibilities:

• Migration of servers through usage of Aelita Software for multi sites to new Active Directory. The implementation of application allowed to optimize the migration of servers Data centers for Burbank NBC studios (Jay Leno, Ellen DeGeneres, Carson Daily), Telemundo, KVEA, Mun2, USA Network, Bravo, Hallmark, Universal Studios (Theme Park, City Walk, AMC Cineplex, Corporate Offices).
• Lead the conversion project of P2V though usage of Plate Spin for portability of servers through usage of the network link to remote site. This allowed for server to stay operational while server went through the P2V process.
• Oversee the implementation of SIGNIANT application to copy of files such as VMDK through usage of UDP protocol for fail safe and sum check after copy from source.
• Prepared Communications for patching, Used Patchlink 5.5 for a Mixmode Domain patching.
• Adhered the lifecycle project and server refresh, to the Sig Sigma process and procedures implemented by GE.
• Implemented the first VMware ESX cluster (farm) 2.5 server deployment, this new technology allowed to convert physical servers to a portable state to a new Data Center in Alpharetta, Ga.
• New server deployment through Altiris, this would allow fast server builds for the migration projects.
• Administration of backup solution with Commvault (Galaxy), Symantec (Back-up Exec)
• Followed Sig Sigma process and procedures to fulfil life cycle project to refresh servers and peripherals for tele communications.

Confidential

Systems Engineer 

Responsibilities:

• Worked in 46 states in the continental US 50% travel.
• Opening new branches, relocations, closing branches, new build outs all across the continental US.
• WAN Equipment upgrade.
• Removing old Token Ring networks and installing new Ethernet switches and routers.
• Migrating Countrywide office from Windows NT 4.0 to Windows 2000.
• Branch openings, relocations, closure/conversion, and server swap projects. Many of these projects consisted of overseeing, managing and coordinating all IT related activity. I managed the initial portion of the procurement from cable drops, patching, rack installations, router, switch, server mounting/dismounting, configuration, workstations and printer installation/configuration. All projects include coordinating support from other corporate departments including PCO, PCS, NCC, Procurement, SI, SI-DCS, PTAM, Edge and mobile support. Due to PCI compliances all projects included quality control/assurance, verifying all work completed successfully without any issues, errors, or loss of money in sales transactions after the transferring of the data.