SUMMARY:

• Resourceful SAP consultant, knowledgeable about SAP Business and Technical Rollouts, active listener and learner, having strong analytical and problem solving skills, bringing well - rounded, added values on the following SAP functions:
• SAP R/3, ECC 6.0 environments
• Change Coordinator for SAP Production Changes: Fire Fighter (Primary) and Daily, Weekly or Monthly.
• Lead detailed SAP audits around HCM, ECC, CRM, SCM, GRC, BI, SRM, XI, GTS and SEM.
• ChARM
• HP Quality Center 10.00
• HP Service manager
• SOLMON
• User Maintenance
• Created documents using Web Intelligence
• Security support and troubleshooting
• Security Reporting
• Role concept, design and maintenance
• ECC Security
• SAP as JAVA Security
• Business Objects(BOBJ) Security
• SAP Security on HANA

TECHNICAL SKILLS:

SAP Architecture: ECC, SAP GRC, HCM, CRM, SCM, GRC, BI, SRM, XI, GTS, SEM

Tools: ChaRM, HP Service manager, HP Quality Center 10.00, Citrix Zen App, iAMP, LDRPS, ARIS Business Publisher and Ascendant

PROFESSIONAL EXPERIENCE:

Confidential, Franklin, WI

Disaster Recovery Consultant/Business Analyst

• Thought strategically as I worked across functions and/or departments to understand the needs of the business,
• Facilitating relationships between business clients and technical resources. With a focus on addressing business processes and the underlying systems that supports those processes.
• Identify options and work to gain consensus on how to approach and develop requirements that relates to business rules, and work closely with business units and technology subject matter experts to implement solutions for solving complex business challenges.
• I negotiated and communicated with business clients to ensure expectations are managed and critical objectives are addressed. Consulted with technology support teams to develop, maintain and exercise disaster recovery plans. Heavy focus on execution, continuous improvement and advocacy of business continuity/disaster recovery as a service management discipline.
• Plan and coordinated scheduled Disaster Recovery exercises, Table Top Exercises, and Bubble tests
• Coordinated/facilitated data center recovery meetings and planning sessions
• Worked with the business to tier applications based on business criticality
• Ensured technology solutions aligned with business expectations as identified by the RTO and RPO
• Worked with Disaster Recovery Vendor to develop and maintain viable Recovery Plans and support plans
• Coordinated the debriefing following each exercise and make appropriate changes to the plans
• Maintained current Disaster Recovery notification information
• Participated in Design Review meetings and assist with gathering technical requirements/documentation from various teams
• Assisted with putting together documentation for Technology Standards
• Developed and maintain viable Security Incident Response Plans
• Conducted annual Security Incident Response Team training
• Developed and maintain viable Emergency Notification Plans
• Conducted semi-annual review and update of Disaster Recovery Plans
• Performed capacity planning
• Worked with application owners and support personnel to develop and maintain testing plans and documentation
• Communicated with various response teams during testing, create response procedures and support the design, development, installation, implementation and administration of backup solutions
• Made recommendations to BIS Leadership on DR system enhancements, design and administer programs to include policies, standards, guidelines and a viable quality assurance process for Disaster Recovery
• Provided ongoing feedback for risk management, mitigation, and prevention
• Regularly reported Disaster Recovery activities to upper management
• Acted as liaison for auditing and examination of Disaster Recovery processes

Confidential, Milwaukee, WI

BIS Organizational Business Analyst

• Changed management process and procedure mappings
• Defined business requirements and created process and data models.
• Bridged the communication between business and technology solution providers.
• Drafted requirements and process flows.
• Updated documents for the ITIL processes.

Confidential, Menomonee Falls, WI

IT Business Analyst

• Coordinated and ran meetings concerning new machines being ordered for the project.
• Created documents to keep track of all technology needed for the project.
• Was the bridge of communication between the business, engineers and Managers?
• Supported the And-on system out on the shop floor.
• Responsible for creating new document of every machine and location on the shop floor.

Confidential, Milwaukee, WI

SAP Change (production support) Management / SAP Transport Coordinator ‘SAP Business Analyst

• Provides CI update information to CMDB Librarian.
• Creation of User in SAP.
• Created Custom T Codes.
• Created Users and Groups in CMC.
• Created Users in HANA Studio.
• Checked Authentication in SAP HANA.
• Performed Auditing in SAP HANA.
• Used HP Quality Center 10.00 to check test sets for accuracy and screen shots.
• Provides input into important decisions regarding Change Management supporting technology.
• Performed Security Trace in SAP.
• Created Single and Composite Roles in SAP.
• Implementer of change management policy & procedures for SAP Production environment changes.
• Utilized Service Manager Tool to create different RFCs with a task assigned to particular streams to move CRs.
• Participates in other ITSM process initiatives and process reviews deemed necessary by the PMO Manager.
• Conduct CCB meetings to have CRs presented to calculate impacts or future collisions as well as the validity of any change impacting the stakeholders and customer. Create RFC's obtain CMO approval's & notify security of the FF activation.
• Created tasks & implementation plans required for SAP changes (RFC's)
• Maintain change coordinator's on-call schedule and communication to duty manager, ASC Management and GPT PMO.
• Worked with my team to define the parameters of the information that is entered into the Service Manager Tool.
• Provide 24/7 support with the Service Manager Tool.
• Used service Manager to Create an RFC for Monthly, Technical and Business cutovers.
• Analyzes change records to detect any trends or problems and proposes actions to rectify apparent weak areas in the Change Management process
• Used Charm Tool to process Fire Fighters as well as Transports.
• Created Business Partners using the Charm and SOLMON Tool.
• Reports exceptions, changes and updates to the Confidential Change Management process to the PMO Manager and/or Project Leadership Team. Email daily changes to all of GPT/ASC/ Service Delivery IT management.
• Maintenance of ASC share drive with daily CR and Charm moves.
• Maintain and communicate Key Project and Production date slides to key SAP stakeholders.
• Coordinates the RFC support for all Releases of SAP from within the project team. This could include support for Legacy as well as SAP.
• Lead detailed SAP audits around HCM, ECC, CRM, SCM, GRC, BI, SRM, XI, GTS and SEM.
• Implementation of change management policy & procedures of SAP Production environment changes. Oversee and manage all audit activities required for any SAP Production Moves. Ensure all Gaps are remediated prior to moving to Production.
• Change Coordinator for SAP Production Changes: FF (Primary) and Daily, Weekly or Monthly (Secondary).
• Check to make sure that open CRs have validation added within a timely manner in Charm system activity requires a new report generation to assist in evaluation and review of CMO compliance.
• Completing all FF request within the time needed for them to be activated for the user via new Charm email notification system. Ensures changes conform to process standards and principles
• Facilitate Bi-weekly SOX compliance meetings with Risk & Controls, IT Management and Analyst.
• Periodically validate changes (transports) to our production systems were authorized and handled appropriately.
• Maintained user roles across Rockwell’s SAP landscape.
• Support auditing of client open activity in the production environment and daily Firefighter usage in the production environment.
• Conduct global SOX compliancy meetings.
• Inspect test sets utilizing HP Quality Control Center 10.00.
• Maintain HP Service Manager Business and Technical changes.
• Dispatch daily updates to various stream leaders.
• Verify all CCR (Change Control Requests) contain the required prior approvals and blueprint of requested change.
• Monitor open Daily CCR (Change Control Request)
• Created Users

Confidential, Oak Creek, WI

Lead Technical Consultant

• Assist store manager in day-to-day operations including opening and closing the store and handling customer escalations.
• Update, repair, and troubleshoot issues with technologies including voice, data, and media entertainment.
• Provide in-house support to customers on operational or maintenance of equipment and service related problems.

Confidential, Milwaukee, WI

Accounting Clerk II/Transit Clerk

• Responsible for allocating up to 200,000 checks per day, sent cash letters to respective banks, and repaired image checks by online reject.
• Prepared and led meetings for bi-monthly conference calls to contacts in various cities.
• Ran the 7780 sorter, other office equipment, and assisted other departments as needed.