SUMMARY:

• Solutions - driven business analyst with 7+ years of experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Adept in identifying Functional Points and translating the business needs into Business Requirements Design (BRD) & Software Requirement Specifications (SRS), and user interface specifications and extensive experience in Finance, Healthcare and Commercial Insurance (Property Casualty and Claims) domain.

TECHNICAL SKILLS:

Tools: and Technologies: Visual Studio 2015, Rational Rose, TFS, SQL, Requisite Pro, UML, HP Quality Center, QTP, Jira, CRM, MS Office (Project, Excel, Word, PPT, Visio)

Skills: Agile/Scrum Methodologies Business Analysis, Requirements Gathering and Prioritization Object - Oriented Design with UML User Acceptance Testing and System Testing Design and System Analysis Project Management

Business Processes: Property Casualty Enterprise Party Data Management

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Business System Analyst

Responsibilities:

• Responsible for eliciting, analyzing and translating business requirements for the development of business rules related to XL Policies and contract data and help to empower the business and drive value by identifying the need and executing on it.
• Lead communication and implementation for the Claims integration with CRM tool; dealing with change requests, enhancements and defects.
• Create training documentation and facilitate training sessions with business users on how to use new/updated functionality.
• Actively involved in gathering and preparation of technical and business documentation for the application in design, which could serve as future reference to the system developers.
• Provide a structure analytical approach to Plan, Define and Scope, which helps in prioritizing and preparing strategies for internal Work Flow.
• Lead daily standup meeting with offshore team to discuss/clarify/support any help in understanding the business requirements.
• Facilitate User Acceptance Tests (UAT) of to ensure data integrity and that the delivered systems meet end user requirements.
• Successfully translate customer business requirements to the technical and development team.
• Act as a liaison between the technical, businesses and testing groups to provide them with required specifications/documentation and to resolve any issues in between.

Confidential, Malibu, CA

Business Analyst /QA

Responsibilities:

• Facilitated and conducted JAD sessions with the Business users, SME and Stakeholders Interacted with end users, and IT to troubleshoot various functional areas of the project. Involved in developing and executing functional and user acceptance testing (UAT).
• Worked extensively with SME’s, business users and technical leads in understanding and documenting their requirements pertaining to the contact management.
• Coordinated with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software.
• Facilitated conversations between software developers for different applications and QA testers to address all issues and open items.

Confidential, Woodland Hills, CA

Business Analyst/QA

Responsibilities:

• Supported the Property Casualty Business by implementing enhancements and BAU items in order to increase user’s productivity.
• Helped business prioritize change requests which were based on Auto, Property, Homeowners and Commercial Line of Business.
• Set and manage expectations through user involvement and communication throughout the project lifecycle.
• Coordinated with internal and external clients to ensure the customer vision, needs, requirements and specifications are clearly understood.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance.
• Provided a structured analytical approach to Plan, Define and Scope, which helped in prioritizing and preparing strategies for internal Work Flow.
• Worked with the claims department, IT staff, and relevant subject matter experts to analyze and document system requirements and procedural changes.
• Managed any change requests related to the working project plans daily to meet the agreed deadlines.

Confidential, Eagan, MN

Business Analyst

• Involved in identifying the data requirements & analyzing the data requirements with business team.
• Acted as a liaison between stakeholders: system users, clients and managers, who have a business problem, and software development team to gather requirements.
• Supported the automation of the release metrics tracking and reporting activities to ensure the metrics reporting process is efficient, repeatable and streamlined.
• Coordinated and organized the work intake, technology release activities and other critical processes in the Product change management lifecycle.
• Involved in Data Mapping by reviewing the business requirements and engage the business owner to provide high level strategy.
• Analyzed complex and highly customized benefit designs and determine how they impact the tables utilized during claims adjudication. Determine when tables need to be updated and/or created by leveraging warehouse claims data and other internal resources.

Confidential

Business Analyst

• Conducted interviews with key business users to collect requirement and business process information.
• Created Business Requirement Document and Functional Requirement Document.
• Created Use Cases and Activity diagrams.
• Coordinated in developing test scenarios, test cases and implemented test plan with QA team.
• Assisted in development of training materials for new technology and process improvement.