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Sr Business Analyst Resume

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Bloomfield, CT

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SUMMARY

Highly qualified Administrative Support Professional, with IT support background, offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver with 10+ years experience, who readily adapts to change, works independently and exceeds expectation. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Education & Professional Development Training

Professional Development:

  • Microsoft Office Specialist (MOS), 2010
  • Certificates of Completion:
  • Capital Community College – Center for Business & Industry Services
  • Business Writing for Insurance and Financial Services
  • Accounting & Finance Basics Part 1
  • Understanding and Navigating the World of Business
  • Math for Management and Finance
  • The Business Analyst Certificate Program
  • Introduction to Insurance, Financial & Banking Services
  • Sys·tem·á·tion®
  • Making Project Work
  • Fast Start® In Project Management
  • Advanced Project Management
  • Creating High Performance Project Teams
  • CIGNA Training Services
  • Six SIGMA – Yellow Belt
  • New Horizons Computer Learning Center - Bloomfield, CT
  • Access 2002 – Level 1
  • HTML 4.01: Web Authoring – Level 1
  • SQL – Level 1

Key Skills

Office Skills:

Office Management
Records Management
Database Administration

Spreadsheets/Reports
Event Planning Management
Calendaring

Executive Support
Travel Coordination

Computer Skills:

MS Word
MS Excel
MS PowerPoint

MS Outlook
MS Access
MS Project

Adobe Writer
HTML, SQL, Java

Professional Experience

Confidential,Bloomfield, CT

July 1998 – January 2012

Sr. Business Analyst

  • Supported staff of 25 responsible for developing and implementing medical and pharmacy coverage policies.
  • Created high-quality documents using Adobe Writer and WORD.
  • Posted and maintained documents to website(s) using HTML, SQL and Java.
  • Researched and generated web trend reports.
  • Monitored inquiry email box, researched and resolved website issues.
  • Updated records using Access database tools.
  • Communicated effectively with multiple departments to plan webinar meetings and prepare PowerPoint presentations. Established strong relationships to gain support and effectively achieve results.
  • Updated client records in mainframe applications.

Confidential,Various Locations in Connecticut April 1973 – June 1998

  • Clerk Stenographer
  • Administrative Assistant
  • Sr. Administrative Assistant

Community/Volunteer Activities

  • Big Brothers Big Sisters Mentoring Program
  • Big Brothers Big Sisters “My Friend Taught Me” Tutoring Program
  • AMF Silver Lanes Junior Program Bowling Coach
  • Cub Scout Den Leader – Bloomfield Pack 1154
  • United Way Day of Caring
  • Reading Tutor – JP Vincent Elementary School – Bloomfield
  • Insurance City Bowling Senate Secretary
  • Special Olympics Winter and Summer Games
  • Coordinator for “Adopt Families for Christmas” Project – CT Dept. of Social Services

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