SUMMARY:

• Business Analyst with 7+ years of experience in Insurance (Life, Auto, Property & Casualty), Travel and Healthcare domains.
• Extensive experience in Requirement analysis, Business Modeling, and Use Case development using UML methodology.
• Extensive experience in gathering system requirements, defining business processes, UML modeling, sequence diagram and activity diagram.
• Strong understanding of Software Development Life Cycle (SDLC), including good knowledge of RUP methodology.
• Experience in User Acceptance Testing (UAT) & documentation of Test Cases. Reported defects using Quality Center
• Experienced in complete WATERFALL, AGILE, RUP, SDLC, Client /server architecture providing a well balanced understanding of business relationships, business requirements, worked for financial and technical solutions and helped the teams at all levels until final product release.
• Experience in applying Rational Unified Process (RUP) methodology using Modeling and requirement documentation tools such as MS Office, MS VISIO, and MS Project.
• Conducted JAD Session and communicated with Stakeholders, Development team, SMEs, System Analyst, Business Analyst and Project Manager.
• Experience in using Rational Requisite Pro.
• Experience in Guidewire configuration and integration experience with claim center, policy center and Billing Center.
• Good experience and understanding of Java based applications and J2EE.
• Excellent knowledge and experience with Service Oriented Architecture (SOA) concepts.
• Experienced in manual testing, recreating errors and provide support to programmers to correct defects in the system. Facilitated UAT with the stakeholders and the business users
• Facilitated JAD sessions with business owners, IT team & Users to drive out detailed business requirements.
• Experienced in Systems Testing, Integration testing, and Software Quality Standards, Training, Documentation and implementation in a business environment.
• Knowledge of SQL and experience of writing SQL commands.
• Extensive process analysis, data analysis and analytics, data mapping and data modeling skills (ERD) to develop solutions to complex application, business and operational problems, and by performing business process re - engineering and process improvements where necessary.     
• Performed data analysis, data and software conversions, and led multiple system implementations.

TECHNICAL SKILLS:

Requirement Tracking: Rational Requisite-Pro, Test Director, QC, JIRA, and DOORS.

Operating Systems: MS Windows 07/08/XP, UNIX, LINUX

Databases: MS Access, SQL

Office Tools: MS Word, Excel, MS Project, MS Outlook, Guidewire

Methodologies: SDLC, RUP, UML, WATERFALL, RAD, JAD and AGILE.

UML Diagram Tools: Rational Rose / Microsoft Visio.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Business Analyst 

• Analyzed System and Functional Specification documents. 
• Created a Test Strategy to be implemented across the web integrated system.
• Implemented a modified RUP for managing requirements.
• Involved in UML diagrams and design of Use Case Diagram, Data Flow Diagram, Activity Flow Diagram, and Entity Relation Diagram for project documentation using MS Visio. 
• Knowledge of claims Guidewire systems and policy administration system.
• Gathered business requirements through interviews, surveys, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Center, Billing Center and Claim Center.
• Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst.
• Tested security privileges of the application for individual users as well as group access. 
• Extensive interactions with the client and the management teams to understand the requirements and report the status of the testing efforts on their applications.
• Using SQL and TOAD analyzed the Business by performing data analysis and also monitored the databases during production support. 
• Collaborated with developers as needed to determine the root cause of defects, report software bugs and re-tested the fixed issues with JIRA and Quality Center
• Checked validation of the application against the requirements, was involved in writing several test cases for UAT and Unit Testing. 
• Understanding of the AS-IS Systems (Current Environment) and the development of the To-Be Systems (Target Environment). 
• Developed timelines for project delivery, and managed enterprise projects and resources to successful completion. 
• Designed and executed Test Plans and Test Cases and generated Test Scripts and Test scenarios.
• Coordinated User Acceptance Testing with the UAT group to ensure the correct business logic.
• Developing the test strategy based on the provided Test Planning and Test specification Documents.
• Analyzed and Executed Test Cases and Test Plans based on software requirement specifications and Functional specifications.
• Used Defect Tracking System in Quality Center and JIRA to report, update and analyze the defect.
• Participated in walkthrough and defect report meetings periodically.

Environment: MS Visio, UML, HTML, SQL, Oracle, Guidewire Claim Center, Quality Center, JIRA, Guidewire Policy Center, Guidewire Billing Center, Open Image, RUP

Confidential, Valley Forge, PA

Business Analyst 

• Performed risk evaluation with underwriting department to determine premium for potential clients for each of the policies.
• Provided daily technical assistance by responding to inquiries regarding errors and problems while booking policies and claims in Wheatley insurance system for commercial auto, general liability, worker compensation, and commercial package.
• Used frequency and Severity model of Actuarial to interpret and produce graphical representations of loss and counting distribution
• Tested the final application for usability testing (UAT) to verify whether all the user requirements were catered to, by the application.
• Extensively used SQL in order to retrieve data from the databases by writing Stored Procedures, views, triggers etc.
• Used Complex SQL queries using joins and sub-queries to test the reports generated by the different modules as a part of back-end testing.
• Performed UAT testing along with call center managers to make sure that application meets their requirements.
• Worked extensively to write Use Cases and do the Process flows for the Worker’s Compensation package.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME’s (Subject Matter Experts) and Managers of various Business Units
• Created Business Process specifications, application designing using RUP, database schema design and implementation methodology.
• Worked in Guidewire claim center projects both in integration and configuration.
• Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst.
• Elicited requirements and provided specific business and technical requirements guidance for the construction of the system. The requirements set comprised of Business Requirements Document (BRD), functional requirements, Business and System Use Cases.
• Worked closely with the QA team in the writing, reviewing and executing of the Test Cases.
• Constructed and maintained UML models using Rational Rose, and created use case diagrams, class diagrams and sequence diagrams for all the use cases
• Co-ordination with multiple teams and integration architects, in performing analysis for issues regarding speed and stability
• Conducted manual testing by observing every step in the requirements and test cases.
• Managed the whole testing process using Quality Center.
• Tracked and documented defects and communicated them to the technical developers.
• Scheduled batches backup process to maintain customers and clients database
• Participated in UAT (User Acceptance Testing) with all levels of User Groups.

Environment: Guidewire, Excel, Access, MS-Word, MS-Power Point, and SQL

Confidential, Tampa, FL

Business Analyst

• Interacted with application development team and Auto claim settlement experts to ensure that the application under development adhered to business requirements and maintained strong linkage from technology to business.
• Performed User Acceptance Testing (UAT) and reported Bugs to Developers
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
• Defined frameworks for application development and created Business Requirement Documents.
• Worked with functional support groups to streamline work flow and processes P&C Claims.
• Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations.
• Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product Release
• Analyzed the security implementation of the application with respect to users’ perspective.
• Prepared test data for the functional test cases, evaluated test results and prepared test summary reports.
• Performed bug tracking using Test Director/Mercury Quality Center, JIRA.
• Interacted with testers and developers to resolve defects and prioritize issues.
• Conducted training sessions and presentations.

Environment: Mercury Quality Center (MQC), JIRA, SQL, Agile, Oracle, Java, HTML, MS Office/Visio/Project, UNIX, MS Windows 07/08/XP