Salesforce.com Business Analyst Resume , Gurnee, IL - Hire IT People

SUMMARY:

IT professional with 4+ years of experience as a business analyst with experience in the Healthcare and Automotive domains. Experience working in all phases of Software Development Life Cycle, including Gathering Business Requirements, Business Process Modeling, GAP Analysis (AS - IS) & (TO-BE), Development/Build support, and Software Testing support. Have demonstrated proficiency in areas of Project management, Technical and Analytical support and in applying and implementing Hybrid, and Waterfall Methodologies.
Expertise in documenting Business Requirements, and creating Functional/Non-Functional Requirements by conducting walk through sessions.
Created artifacts such as BRD, FRD, Scope document, and created artifacts like Use Case diagrams.
Provided support during Unit Testing, System Testing, Regression Testing, and during UAT testing.
Proficiency working in the Waterfall and Agile methodologies.
Facilitated and managed sessions with Business owners, Product Mangers, and Analysts from various business areas
Hands-on experience with Project coordinating activities like: Working closely with Business team/Stakeholders for documenting Scope Document; Working with IT teams for gathering estimates, conducting cost-benefit analysis, resource management tasks
Effective hands-on business professional with solid business understanding, strong technical skills, outstanding communication and interpersonal skills as well as effective organizational and team building qualities.

TECHNICAL SKILLS:

Programming Environments:: Salesforce, APEX, EPIC

Methodologies:: SDLC, Waterfall, Agile.

Microsoft Office Tools:: Excel, Word, Visio, MS Project, Outlook, PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential, Gurnee, IL

Salesforce.com Business Analyst

Responsibilities:

Main responsibilities included gathering, analyzing and writing Business Requirements and translating them into Functional Requirements, and other artifacts such as user stories and acceptance criteria.
Performed analysis, and recommended efficient, cost effective solutions which support client business processes and functional requirements
Functioned as the primary liaison between the business and technology team throughout the project life cycle.
Worked with designers and developers for interpreting requirements.
Involved in Project Coordinating activities like: Scheduling meetings, communicating with project resources, and Preparing and leading presentations
Cross-functional role as a Salesforce.com developer; Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different user
Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Created workflow rules and defined related tasks, email alerts, and field updates.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

Interacted with various business stakeholders to finalize the Business Requirements for the application.
Hybrid framework projects included creating waterfall documents while following the lifecycle of an agile framework. Created waterfall methodology artifacts: BRD, FRD, Use Case, Screen mockups, Wireframes, Use case diagrams and Activity diagrams.
Assisted the senior business analyst in defining the scope, and defining business rules of the project.
Conducted JAD sessions for requirements gathering, analysis and design of the system.
Documented requirements and transformed them into functional and technical requirement specifications.
Interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
Reviewed test strategy and test plans to ensure, test cases reflected functional, user interface, performance, usability and security requirements.