TOOLS/METHODS:

• Agile, Waterfall
• Rational Unified Process
• UML, ALM
• IAM Practices
• MS Visio
• Java
• MS SQL Server
• MS Office (Word, Excel, PowerPoint, Project, Outlook, Access)
• HP Quality Center
• Test Director

PROFESSIONAL EXPERIENCE

Systems Analyst

Minneapolis, MN

Responsibilities:

• Created UI mock ups using Axure Prototyping tool.
• Performed analysis and played a key role and assisted Architect in developing complex logic for the working of the application.
• Acted as a liaison between Business and IT in understanding, documenting and solutioning the requirements.
• Created Data Mapping for the Case Submission/Case Update screens.
• Analyzed the Request/Response parameters for successful web service calls using SOAP.
• Analyzed the required data model changes.
• Worked in Agile environment using Rally Tool serving as a liaison between Developers, Quality Analysts, and Business.
• Worked on the back - end calculation in ICUE to sort the providers returned on provider search as ACO, UHPD Tier1, Tier1, INN and ONN providers.
• Worked with the team to come up with the flow/logic for the system to identify ACO providers.
• Co-ordinated with various cross applications like TOPS, NDB and AE to make ACO logic work.
• Created mock ups for UI changes.
• Analyzed and identified the data model changes required for this project.
• Created the Technical Specification Document for this project.
• Created Data Mapping Excel sheet for the Claims file.
• Analyzed the required database modification.
• Created a Process Flow Diagram.
• Coordinated with developers, Quality Analysts, and Business for successful completion of this project.

Sr. Business Analyst

Minneapolis, MN

Responsibilities:

• Responsible for gathering and developing business requirements, writing user stories, documentation and test plans.
• Responsible for process documentation.
• Used Agile Methodology with extensive training in Rally tool. Conducted sprint planning and sprint review meetings.
• Coordinated the Requirements Gathering Session and troubleshoot complex issues.
• Conducted every day scrum calls and review of developed product.
• BRD’s were well suited for Salesforce.com.
• Translated business requirements into well-architected solutions that best leverage the Salesforce.com platform.
• Documented system context diagram from Architects using MS Visio.
• Worked with IAM Practices.
• Provided SMEs with IAM Tools and Procedures.
• Worked with Information Security to ensure project completion.
• Responsible for planning sprints for application development. Grooming, developing and assigning planned epics and user stories for new sprint.
• Closely involved with software development team in assigning tasks and understanding technical needs and providing documentation.
• Coordinated with Business and Development team to convey business needs and end-user sentiments.
• Follow HIPAA Compliance and other security issues to safeguard patient information.
• Performed Mapping, Gap Analysis and Feasibility Studies for web service call response and UI display.
• Developed BRDs, SRDS, and traceability matrices.
• Developed and maintained Flow Diagrams for understanding the newly developed application.
• Involved in writing and reviewing Test Cases during application development based on User Stories.
• Created User Acceptance Testing (UAT) Plan and detail documentation for the Claim Management Application.

Environment: Agile, .NET, MS Project, MS SharePoint, MS Excel, MS PowerPoint, MS Visio, WebEx, SQL, MS Access, Java scripts.

Business Systems Analyst

Minneapolis MN

Responsibilities:

• Conducted UML Modeling with MS Visio (Use Case Diagrams, Activity Diagrams, and State Transition Diagrams) for various functional modules for the Strategic Product Development.
• Participated in Corporate Services client meetings with RM’s and SM’s to support and provide expertise as a member of the Designated Brokerage team.
• Worked with the Designated Brokerage manager to ensure proper customer service is being delivered.
• Responsible for managing and the continued development of the Business Process Modeling Notation (BPMN) standard and executing quality assurance (QA) programs for migration of business process models to the enterprise repository.
• Worked with Content Management Systems, Ideally Adobe CQ5/AEM and FatWire/Oracle Web Center.
• Translated Business Requirements into well-architected solutions that best leveraged the Salesforce.com platform.
• Le technical design sessions; architect and document technical solutions that were aligned with client business objectives.
• Led effort to develop new or revised processes or procedures in lieu of system development.
• Worked with executive and senior leaders to create and maintain an operating plan to achieve the strategic vision and operating platform that defines the people, processes, tools, and technology.
• Established, reported, and maintained metrics on the brokerage operations.
• Analyzed data sources, requirements and business rules, performed logical and physical data modeling, wrote prototype SQL to prove data transforms, wrote specs for ETL development, implemented and tested database design.
• Responsible for testing facets core application and UAT modules by following standard testing procedures.
• Managed validation activities for computer systems and software including HP QC and Test Track.
• Identified, analyzed, and interpreted trends or patterns in complex data sets.
• Verified entered data ensuring accuracy. Identified and reconciled routine and complex data input discrepancies.
• Managed enterprise e-commerce development including e-commerce websites as well as vendor portals.
• Provided Subject Matter Expertise (SME) over IAM practices, policies and procedures for the Windows and Essential practices.
• Closely worked with IAM team to implement the tool and then trained the team on provisioning, auditing, governance, reporting, and user certification.
• Participated in IAM tool selection/evaluation and full lifecycle implementation.
• Performed high-end IAM consulting engagements and ensured targeted downstream revenue from the consulting deliveries.
• Contributed to IAM COE development consulting artifacts, competency development.

Environment: Agile, QTP, Quality Center, Rational Clear Quest, VB Scripts, Java Scripts, Web Logic, DB2, Oracle, SQL Navigator, MS Project, MS Visio.

Business Analyst

St. Paul, MN

Responsibilities:

• Conducted meetings with the business users to understand the current process.
• Conducted one-on-one sessions with system administrators, system access request teams, HR assistants in documenting the current process.
• Identified and documented management approval workflow for provisioning.
• Worked with Content Management System (CMS) and documented the process flow.
• Coordinated between developers and test engineers to conduct FDA regulated subsystem verification of Regulated Server Application for remote patient monitoring product of Boston Scientific.
• Created Sub System Testing Strategy Documents, created Test Plan based on sub system requirements.
• Gathered the roles across the enterprise and prepared the segregation of the duties (SoD) for the roles with the help of the Id Governance Group.
• Gathered the information about all the resources to be provisioned and de-provisioned and the rules for the same and documented it.
• Prepared formats for compliance reports.
• Collaborated with identity governance department for deciding the intervals for periodic auditing and attestations.
• Worked on the business process high-level diagrams to illustrate the current manual workflow.
• Conducted various meetings with the service providers to understand how the single sign-on can be integrated into the company.
• Worked on the Business Requirements Documents to represent the future proposed diagrams to show how the different workflows can be triggered.
• Learned the use of Salesforce.com and created BRD’s relatively.
• Worked on documenting the attributes for different Use Cases.
• Worked on illustrating the workflow process for request approvals.

Environments: Agile, .NET, MS Project, MS SharePoint, MS Excel, MS PowerPoint, MS Visio, WebEx, SQL, MS Access, Java.

Business Analyst

Jackson, MS

Responsibilities:

• Actively worked on Business requirement gathering, analysis and data analysis.
• Created Business Rule Comparison (BRC) documents and Side-By-Side (SBS) comparison documents using 4010/5010 implementation guides for X12 transactions (i.e. 837 (I, P, D), 834, 835, 276,277,270, 271).
• Created BRCs of EDI inbound and outbound transactions and mapped the provided data.
• Extensively involved in HIPAA 5010 User Acceptance Testing (UAT). Defined and maintained Test Cases for EDI transactions.
• Worked with multiple clearinghouses to ensure smooth transition to 5010 standards for their day-to-day EDI X12 transactions.
• Manually read through the loops, segments and elements of individual test files from clearing houses using Notepad++ and compared them to Implementation Guide/Companion Guide to ensure that they met 5010 standards. If errors were found on these, the same were communicated back to the clearinghouse and asked them to resubmit the file after making necessary changes.
• Used HP Quality Center for error reporting and communicating between developers, product support and test team members.
• Worked on various subsystems within the MMIS including but not limited to Recipient Payer, EDI etc.
• Used MS SharePoint for sharing documents, calendars and other data between users in different locations.

Environments: Agile, MS SharePoint, Quality Center, MS Office, Oracle.

Business Analyst

Bellingham, WA

Responsibilities:

• Analyzed the business functionality of CMS.
• Development of business rules and testing for HIPAA compliance certification of healthcare standard.
• Recommended tactic to implement HIPAA 4010/5010 in the new system.
• Managed various levels of Projects in accordance to SDLC standards, worked with project lead/PM for various central build and regional build projects.
• Worked in Agile/Scrum Methodology for better and rapid delivery of the business solutions. Suggested planning features one sprint ahead of the implementation in the Sprint Retrospective in order to achieve maximum utilization of resources and comfortable and thoroughly tested deliveries.
• Explained IAM Practices to Clients
• Development of standard documentation package (Requirements, Specification, Design, Operations and Quality Testing Plans).
• Performed GAP Analysis to derive requirements for existing systems enhancements.
• Interacted with the Subject Matter Experts (SMEs) and stakeholders in gathering business requirements to get a better understanding of client's business processes.
• Gathered business requirements and drafted Business Requirement Document (BRD).
• Used UML for gathering requirements, created Use Case Diagrams, and Use Case Specification Documents.
• Prepared Test Plan and Test Cases using Test Manager based on the function specifications.

Environments: Agile, Windows, MS Office Suite, MS Visio, UML, SQL, Activity Diagrams, Test Director, CMS.

Business Analyst

Nashville, TN

Responsibilities:

• Gathered Requirements from various Business Areas like Claims, Provider Relations, Enrollment, Finance and Benefits Administration for their updates to the Claim Processing Engine.
• Developed Use Cases using MS Visio and a detailed project plan with emphasis on deliverables.
• Developed and Implemented Test Strategies using the Test Director.
• Assisted QA team in testing phase by creating Test Plans and Test Cases Documents.
• Followed Scrum Methodology and created product backlog for making enhancements to the system.
• Decomposed the product backlog into release backlog for each sprint and assigned priority to each of them.
• Checked the data flow through the front-end to backend, and used SQL queries to extract the data from the database.
• Developed the Requirements Traceability Matrix, prioritized and determined Impact of all applications.
• Identified all the applications and interviewed the application owners to recommend the process improvements.

Environment: Quality Center, SQL, MS Office, MS Visio, Test Director.