Business Analyst Resume

SUMMARY:

Business analyst with successful experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems.
Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
Detailed oriented with strong problem - solving, work ethic, communication, interpersonal and teamwork skills.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

Interacted with business team members and product managers to understand product requirements.
Created user stories based on inputs from product managers.
Documented and identified gaps in IT and business processes through process mapping to illustrate current state and future state.
Created custom views, dashboards and forms using Microsoft Dynamics CRM 2016.

Business Systems Analyst

Confidential

Responsibilities:

Elicited and documented clear, concise, detailed business requirements and functional specifications for modifications or integrations to custom claims software.
Translated business requirements into business rules and uploaded changes to existing rules or new rules to SharePoint rules repository.
Worked with business stakeholders to identify, understand and write the stories that define the future vision of the product using agile methodology.
Participated in SCRUM meetings, Sprint Planning and worked closely with the Subject Matter Expert and Project Manager.

Business Systems Analyst

Confidential

Responsibilities:

Designed and implemented best practices for internationalization on the end to end process which included gathering requirements, design, implementation, testing and deployment.
Managed and implemented language translations for globalization and localization of e-commerce website.
Created complex SQL scripts, queries, views, joins and user defined functions for data analysis and extraction.
Experience importing/exporting data between sources and servers using SQL Server Integration Services (SSIS).
Participated in SCRUM meetings, Sprint Planning and worked closely with the Subject Matter Expert and Project Manager.
Developed User Stories, Use Cases and Test Scenarios.
Worked with UI/UX design team to create a seamless customer experience for a high traffic e-commerce website.

Senior Business Analyst

Confidential

Responsibilities:

Worked on strategic project involving legacy replacements for Policy and Billing Administration systems.
Worked closely with IT developers and subject matter experts (SMEs) of the Policy and Billing Administration systems in the definition, implementation, testing and support of the data requirements and compliance with Sarbanes Oxley Act.
Built, managed, and communicated the status of the product backlog using agile methodology.
Assisted in designing and development of static and dynamic forms through Adobe Live Cycle designer products.

Senior Systems/Business Analyst

Confidential

Responsibilities:

Researched current applications to determine status and compatibility of application for migration to Windows 7 environment.
Assisted in completing project tasks and milestones effectively and on schedule.
Updated VBA programs to automatically update Excel workbooks that were transitioned to Office 2010.
Used Microsoft System Center 2012 (SCCM) to distribute software.
Created test plans, scheduled User Acceptance Testing and performed UAT with appropriate subject matter expert.

Business Analyst

Confidential

Responsibilities:

Met with business units to gather requirements for Service Catalog.
Analyzed and documented business requirements for Service Catalog project.
Conducted meetings with subject matter experts to define service offerings for Service Catalog.
Participated in the development and execution of proof of concept for Service Catalog project.
Utilized Microsoft SharePoint to track progress of project.
Designed and created Service Catalog using SharePoint 2010.

Business Analyst

Confidential

Responsibilities:

Researched current applications to determine status and compatibility of application for migration to Windows 7 environment.
Identified service owners and subject matter experts for application moving forward in the Windows 7 migration project.
Coordinated and scheduled testers to confirm functionality of application in the Windows 7 environment.
Utilized Microsoft Access to track progress of project.