PROFESSIONAL SUMMARY:

• Senior Business System Analyst with over 7 years of experience in healthcare, airline, finance, and insurance
• Team player who is a self - starter with excellent time management skills and ability to communicate effectively between business/stakeholders and development team
• Self-motivated with always having positive attitude & great communication skills written and oral
• Open to criticism and hoping to learn and grow from feedback as a person and as a professional
• Flexible, adaptive work ethics & working well under pressure and delivering objectives
• Worked with off-shore and on-shore development teams and able to speak multiple languages
• Led, gathered, developed, coordinated and maintained business requirements for various projects
• Experienced in various software development methodologies like Agile(Scrum), Rational Unified Process (RUP), and Waterfall
• Excellent documentations skills and have worked on: job aid, procedure documentation, policy service level agreement, & process flow workflows
• Broad knowledge of Use Case Documentations and UML diagrams
• Facilitated and participated in JAD/JAR sessions, Story Mapping and Story Boarding sessions
• Documented and captured business requirements and converted them into Business Requirement Documents (BRD) and Functional Specifications Documents (FSD)
• Proficient in conducting GAP Analysis (As-Is & To-Be Process Models), Cost Benefit Analysis, ROI analysis and Traceability Matrix
• Skilled in implementation of business practices such as Benchmarking, Business Process Re-engineering (BPR), Business Process streamlining, Process optimization, Process mapping, matrix, and Operations analysis
• Experienced in building custom applications that includes configuration, implementing and support experience with Salesforce.com platform
• Competent in Black Box Testing, User Acceptance Testing (UAT) execution and planning
• Extensive experience in developing UML Use Case model, Activity diagrams with swim lanes, collaboration diagrams, entity relationship (ER) diagrams and traceability matrices. With the used of various industry related tools
• Proficient in MS PowerPoint, MS Word, MS Excel including pivot tables, Macros, look ups and spreadsheet modeling

TECHNICAL SKILLS:

Testing Tools: Planview, TOAD, JIRA, TABLEAU, CRM Cloud, Salesforce, Rational Rose

Operating System: Windows 7/XP/Vista, iOS, Android

Database: SQL Server management studio, MS Access, OIM(Oracle), and DB2

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

Sr. Business System Analyst

Roles and Responsibilities:

• Documented, analyzed & prioritized business cases & needs, converted them as system requirements
• Provided support for user by conducting root cause analysis, project definitions, cost/benefit and risk analysis, work plans, progress reports & presentations
• Established strong relationship with stakeholders to fully understand requirements and systems
• Designed, developed and configured smart forms for various CRM transaction outputs
• Used Rally tool for documentation purposes and entering all the user stories and project updates
• Worked with global environment with offshore and onshore team members
• Used SQL knowledge to retrieve and understand data from relational database warehouse to make recommendations to product team
• Organized daily scrum meetings to aid and track product development
• Conducted Functional meetings with the Project Manager to align and analyze resource capacity for planning the demands of the project
• Facilitated JAD/Story Mapping sessions with management, development team, users and other stakeholders
• Created and prioritized user stories, sorted user stories into releases scheduled for iterations
• Managed defects and stories in issue tracking system JIRA
• Prepared documentation and UML diagrams to develop a comprehensive depiction of the existing business processes including Process Flow Diagrams and Interaction Diagrams
• Worked on workflow of the project concentrating on current and future workflow descriptions and created Use case diagrams using MS Visio
• Developed Test Scenarios with Quality Assurance group to implement Test Cases in Test Manager for User Acceptance Testing
• Provided maintenance and communication of project status reports and tracking
• Assisted in providing end user training to customers
• Involved in performing the SIT (System Integration Testing) and UAT (User Acceptance Testing) of new system

Environment: MS Project, UML, Agile (Scrum), MS Excel, MS Visio, Wireframes, JIRA

Confidential, Eagan, MN

Sr. Business Systems Analyst-Mentor

Roles and Responsibilities:

• Conducted analysis of the risk and controls for the current FOQA process
• Interacted with users and stakeholder to fully understand the system
• Change management documentation procedures
• Closely worked with Salesforce.com consultants while implementing the solutions
• Created and revised documentation for standard operating procedures
• Worked with business partners to develop User Stories, User Interface, Process Modelling Work Flow Analysis and Functional Specifications
• Used JIRA tool to document User Stories & update project status
• Managed resource allocation and budgeted hours
• Worked as a bridge between the business team and IT team to get clarifications needed from either side
• Build workflows, Info Path forms and other List Items for departments to help improve overall Business process
• Assisted testing in test sandbox environment customized Salesforce application as per the clients requirement
• Conduct numerous JAD sessions, allowing different Business Units involved in the project come together to discuss project hurdles and determine actions for progress
• Developed project specification documents like Business Requirement Document (BRD) & Functional & Non-Functional for various cross departmental projects starting from Sales to Operations
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management
• Conducted enterprise level training sessions for Share Point Management and new implemented processes documentation
• Work as a Liaison, in solving project deadlocks and change requirement issues
• Performed testing on resource first tool to explore the functionality and the possible customizations to fit the present processes and tool usage
• Involved with Salesforce.com premier support and handled the support cases
• Documented and maintained issue log, communicate post mortem report and contingency plan in risk analysis document

Environment: Agile, SharePoint, Tableau, MS Vision, SAS, JIRA, Salesforce

Confidential, Minneapolis, MN

Business Systems Analyst

Roles and Responsibilities:

• Worked closely with Product Owner, Stakeholders, and management to gather requirements and meet project deadlines
• Per HIPAA regulations assisted with maintaining confidentiality of Confidential member records for the duration of the project
• Used Softlab to improve workflow efficiencies to get higher ROI from looking at patient and management reports
• Performed GAP analysis on existing functionality to find solutions for future-state business process
• Ability to write SQL queries and retrieve data for data analysis, data mapping, and data mining
• Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau
• Tested the company’s Salesforce CRM application
• Performed execution of test cases manually in Salesforce
• Executed and tested required queries and reports before publishing
• Participated in story boarding and story mapping sessions with business stakeholders and development team
• Involved in creating dashboards and reports schedules on Tableau server
• Provided data to the managers for the new Schedule's and checking the task's daily on the server
• Created organized, customized analysis and visualized projects and dashboards to present to Senior Level Executives

Environment: Tableau, Windows, Oracle, MS Visio, MS Access, MS Project, MS SharePoint, UML, Requisite pro, Rational Clear Quest

Confidential, Minneapolis, MN

Business System Analyst

Roles and Responsibilities:

• Analyzed and Documented the results of the stakeholder meetings and reported to the Lead BA on the progress of the project
• Participated in daily sprint sessions with 3-week iterations
• Worked with Softlab and used patients and staff management data for integration/consolidation purposes
• Helped develop user stories, and maintained story boards
• Worked closely with the business users to prioritize user stories and documented them
• Performed completeness and accuracy checks and reconciliation on the data and evidence received
• Facilitated discussions around solution design and documented action items and System Flows, highlighting Integration between multiple systems
• Documented the steps performed during completeness and accuracy checks and transformation
• Tested various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with campaigns
• Reviewed user stories with business users and got their approval
• Created and tested Salesforce CRM workflows, approval processes, validation rules and sharing & security rules
• Transformed the data into a specified format using MS Excel, MS Access, and other tools to upload to OIM
• Brainstormed and resolved any issues identified with data access modeling team to during reconciliation of data
• Assisted in the development and implementation of detailed test plans
• Created and managed burn down charts for each iteration
• Helped prepare for and conducted UAT while working closely with QA to coordinate testing efforts
• Troubleshooting IAM issues related to the tool configuration or the data itself
• Created end user training manuals as well as documented release notes
• Performed knowledge transfer to the merchandising and inventory control teams

Environment: UML, MS Office, Use Cases, Rational Requisite Pro, MS Visio, Salesforce.com

Confidential, Milwaukee, WI

Business Analyst

Roles and Responsibilities:

• Gathered business requirements, interacted with the users, designers and developers, project manager and SMEs to get a better understanding of the current business processes
• Analyzed and assessed legal, tax, and compliance documentations
• Used CRM to gather functional requirements
• Responsible for eliciting/gathering requirements, generating functional requirements, developing use cases, user stories
• Worked with developers, architects and the QA team to ensure comprehension and feasibility of requirements
• Participated in stakeholder management meetings to communicate effectively with the right stakeholders
• Worked closely with the project manager to update the project plans
• Prepared Business Requirement Documents (BRD) which were reviewed by cross-functional teams to analyze the high-level requirements
• Performed root cause analysis and developed functional requirements that supported overall strategy, goals and objectives
• Performed traceability to ensure functional and non-functional requirements are met
• Conducted JAD sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them
• Identified use cases from the requirements, created UML diagrams including use cases diagrams, activity diagrams/state chart diagrams, sequence diagrams, collaboration diagrams and deployment diagrams, data flow diagrams (DFDs), ER diagrams
• Facilitated user acceptance testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing
• Helped business and technical teams to identify any associated early constraints, risks or issues
• Prepare and present power point presentations to the executive committee, IRS committee and lines of business

Environment: Microsoft (Project, Visio, Exchange, Office, and Windows)

Confidential, Chicago, IL

Business Analyst

Roles and Responsibilities:

• Prepared project plan, validation and management using MS Project
• Implemented various CRM data exchange to accommodate the control and transfer of data
• Elicited and documented pain point and week areas of the platform, which was input to the Roadmap for opportunities of enhancements
• Experience in migrating data from legacy systems to Salesforce.com
• Collaborated with other BAs in the SDLC phases of requirement analysis, design and development
• Documented current business functions, processes and information flows
• Involved in budgeting, project cost estimation, cost benefit analysis (ROI) and manpower assignment using, Work Breakdown Structure
• Developed Project Vision document, Project Proposal, Business Case and Business requirement document
• Interviewed users from various divisions to understand their business functions, processes and pain points
• Documented functional and non-functional requirements, requirement traceability matrix, feasibility analysis, UML mapping diagrams and use cases
• Collaborated with developers, systems analyst and testers during the sprints to gather story points to analyze the effort to complete each user story
• Assisted with end user manual documentation, training and walkthrough sessions
• Interviewed users after the Beta release, created process maps to identify and document root causes of inefficiencies/ areas of opportunities
• Prepared test strategy, test plan, test cases, test data and developing & maintaining test scripts documented and maintained issue log, and contingency plan in risk analysis document

Environment: Java, Oracle, SQL, Top Team, MS Visio, MS Office, MS Project, Salesforce, MS Access

Business Analyst

Roles and Responsibilities:

• Worked as an interface between the users and the different teams involved in the application development for better understanding of the business and IT processes
• Created custom billing plans assignment blocks in CRM sales order
• Met with clients & stakeholder’s groups to determine user requirements and goals
• Developed vision, business requirements, process models and use cases
• Identified and prioritizing tasks along with resource assignment
• Analyze and document the content management requirements on SharePoint
• Prepared transition documents and conducted transition meetings
• Analyzed current business processes and identifying gaps in the existing business processes and information flows
• Prepared project plan, validation and management using MS Project
• Collaborated with QA to track defects and used to maintain consistency in the builds
• Prepared test strategy, test plan, test cases, test data and developing & maintaining test scripts
• Involved in test design and test execution
• Performed functional & non-functional testing, smoke testing, GUI testing, unit testing, integration, UAT, system testing and Regression testing