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Business Analyst Resume


  • 15 years plus experience of Information Technology Systems
  • 8 years of full-time work experience in automated systems installations, configuration, maintenance: assisting/training individuals and groups of system users
  • High level analytical and problem-solving abilities
  • Great knowledge and understanding of multiple user systems (Clinical Systems, Medical Records, Billing)
  • Knowledgeable of various Public Health programs (Immunizations, WIC, STD and other Health Promotions)
  • Strong knowledge of Project Management Framework (Life-Cycle) and methodology
  • Experienced in business improvement process; analyzing business needs and producing business requirements
  • Experienced with MS Office Suite including MS Project and Visio. Highly self motivated, directed, and forward thinking
  • Thirst for conducting and performing quality assurance management best practices


Project Management

  • Experienced in Information Technology Infrastructure Library (ITIL)
  • Knowledgeable of Control Institute of Standard and Technology (COBIT)
  • Worked with staff, managers department heads, site managers, and others who will help implement the region technology and training plan
  • Developed and implemented a standard operation procedure (SOP) for the evaluation installation and day-to-day operations of region information technology software, hardware, and helpdesk
  • Maintained inventories, records, blue prints and WBS Implemented and maintained network with the use of management tools
  • Performed stakeholder analysis with IT leadership, staff and customers to determine level of knowledge and awareness of current security policies
  • Evaluated current IT Security Architecture and planned changes to determine strengths and weaknesses to known threats and vulnerabilities
  • Reviewed current IT Security and Operations Policies and Procedures and mitigating technologies against best practices


Career Development Facilitator Confidential, 2008-2009 Information Resource Consultant II Confidential, 2000-2008 Teacher, Program Director Confidential, 1998-2000 Contract Management Specialist Confidential,1997-1998 Logistic Procurement Manager Confidential, NJ 1994-1997 Quality Assurance\Engineer Confidential, Shrewsbury NJ 1990-1994 Telecommunication Specialist Confidential, SC 1980-1990


Black-Belt Certification: Six Sigma Lean Management MBA Information System Management; concentration in Information System Security Master of Business Administration; concentration Project Management, Bachelor of Science; Organization Management,

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