SUMMARY:

• 5 plus years’ of experience in field of Business Analysis with domain knowledge in Automobile, Healthcare, Retail, and IT sector.
• Highly skilled in Agile & Waterfall Software Development Life Cycle methodologies gaining expertise in Requirements Analysis, Elicitation, Documentation, Prototyping, Data Analysis, Report Generation, Product Implementation and User Acceptance Testing.
• Comprehensive knowledge of Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) processes; AGILE and Waterfall methodologies.
• Development of various custom software for clients offering project deliverables as per software requirement specifications. Experienced in identifying high level business needs, recommending viable solutions ensuring Project Deliverables be met.
• Conducting Requirements analysis, requirement documentation BRD & Elicitation using various techniques like interviews, JAD sessions, focused group working sessions, structured walkthroughs & preparing product roadmaps. Conducting brainstorming sessions involving executives, developers, end users and other stakeholders.
• Expertise in writing User Stories, Product Backlog’s, Process Maps, Flowcharts, UML diagrams, Wireframes, setting up Business Rules, Sketching, Prototyping, and Mockups.
• Facilitating successful implementation of project, successful development, and supporting Production go - live.
• Conducting SWOT analysis and market research. Gained knowledge in drafting Process’s current state, performing GAP analysis and streamlining into the future state process maps, Test Plans, Use Cases diagrams, Activity Diagrams and Business Process Diagrams.
• Conducting Data Analysis to provide strategic decision-making during custom software development. Coordinating the work between cross-functional teams in order to resolve dependencies and issues.
• Worked closely with the test leads in reviewing test cases confirming to requirements in different environments.

TECHNICAL SKILLS:

Environment: Waterfall and Agile

Modeling Software: Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Word, MS Visio (UML), MS Share Point, SAP, Axure, Mockups.

Project Mngt./Test Mngt. Tools: JIRA, VersionOne, QuickBase, Lotus Notes, Requisite Pro, MS Project

Data Analysis/Reporting: Power View, MS Excel, SQL

PROFESSIONAL EXPERIENCE:

Confidential,Chicago

Business Analyst

Environment: VersionOne, JIRA, MS Visio, Wireframes, SDLC, SQL, User Acceptance Testing, Process Analysis.

• Requirement gathering, conducting interviews, workshops, brainstorming sessions and surveys.
• Translating business needs into business requirements BRDs, functional specifications, process maps and use cases.
• Simplifying critical requirements and communicating with the technical team and other stakeholders.
• Preparing workflow and wireframes. Identifying system limitations, error scenarios, and analyzing user behaviors.
• Participated in Sprint Planning, Daily Scrum Stand Up, Sprint Retrospective meetings & backlog grooming.
• Working closely with Scrum master, Team and the Product Owner steering towards the Business Goals, Project progress tracking.
• Conducting User Acceptance Testing and identified Change Requests. Preparing dashboards and various other reports, Preparing Analyzing the reports with SQL queries.

Confidential

Business Analyst

• Defining the list of business analysis deliverables under the project scope and identifying stakeholders who will be part of creation and validation of these defined deliverables. Also identifying timelines for completing the defined deliverables
• Working in Agile software development environment; elicit requirements, BRD, Use Cases, Error Scenarios, conducting interviews, workshops, brainstorming sessions and surveys.
• Acceptance Criteria, Process Improvements, & UAT for identified opportunity to automate, which resulted in cost saving. Working with developers/testers (Sprint meetings) to prioritize requirements and review functionalities, Identifying system limitations, error scenarios, and analyzing user behaviors
• Engaged with the teams for possible alternative solutions creating work estimates.
• Managing day-to-day activities - Communicate with the cross-functional teams as necessary to ensure project deliverables are on schedule and within the cost parameters. Experienced in User Experience Design, preparing prototypes, (Lo-Fi & Hi-Fi UX prototyping), Wireframes, & Visual comps.
• Documentation As Is/To Be, Process Maps, Release notes, and other ‘working' documents to obtain sign-offs, Offering Production Support. Entering and updating Issues as Epics, Stories, and Tasks onto JIRA Agile application.
• Understanding of Inventory Management and Demand Planning, providing analysis towards objectives with opportunities for improvement and implementation.
• Supporting technical implementation, Updating and repackaging requirements documentation making it useful for the technology design and implementation process.
• Working with the integration and system testing teams for reviewing/suggesting test cases/test scenarios corresponding to requirements.
• Communicating and collaborating with internal and external customers as needed in regards to project deliverables including managing expectations.
• Training end users to ensure they understand the process and procedural changes, collaborating with the training staff so they can create appropriate training materials. Delivering the training, working with various end users and participating in User Acceptance testing.
• Assisting the Support team in error resolution, working with Support team on Resolution steps, and with gathering feedback with respect to initially recurring technical problems.
• Participated in Sprint Planning, Daily Scrum Stand Up, Sprint Retrospective meetings & backlog grooming.
• Working closely with Scrum master, Team and the Product Owner steering towards the Business Goals, Project progress tracking.
• Performing SQL queries, dashboards and various other reports.

Confidential

Business Analyst

Environment: UAT, SQL, MS Office, JIRA, Lotus Notes, SharePoint, MS Project, Business Modeling, Requirement Traceability Matrix, User Acceptance Testing.

• Gathering and assessing business needs and preparing business requirements, across multiple concurrent projects planning & prioritizing S/W modules development.
• Partnering with business users, IT Team, Quality Assurance and Production Support Groups. Create dashboard reports and suggesting process improvements to the application created. Creating wireframes to guide developers and visual designers.
• Create various transition documents and communication plans for various stakeholders, post implementation.
• Improving on Business Analysis processes, maintaining status of projects; identifying gaps in requirements analysis.
• Identified technical constraints with the suggested business requirements and potential risks and strategies to mitigate corresponding risks.
• Performing production support activities as issue analysis and resolution within the specified SLAs and daily support with resolution to escalated tickets under incident management.
• On-call Support Pre and Post Release, working closely with the Support Team and Escalate & Document any issue regarding functionality of the product under delivery support.
• Working with business SMEs, and other Business Architects, participating in the gathering, tracking project requests.
• Assuring best practices are being followed during creation of processes and to ascertain active business documents and processes are being updated regularly:
• Forecasting and estimating project/work budget
• Facilitating meetings
• Sending out detailed agenda
• Assigning ownership of existing documents/processes to committee members to ensure accountability
• Setting timelines for future periodic reviews, advocating the use of best practices reviewed at specific time; to ensure all are kept up-to-date

Confidential

Business Analyst

Environment: SQL, MS Office, Requirement Traceability Matrix, User Acceptance Testing, CMS.

• Identifying project scope, documenting applicable current-state business processes and creating future-state processes that improved efficiencies and user experiences, outlining future capabilities for the web site.
• Gathering requirements, conducting surveys, market research, group discussions, and GAP analysis.
• Translating requirements from the business into clearly defined user stories, preparing flowcharts, process maps, wireframes, & tests cases.
• Performing basic SQL queries for abstracting product information from the database.
• Gained working knowledge on Web Content Management, Website development, Data analytics, & Search engine optimization.
• Made the necessary recommendations for the New “Click & Collect“ Feature development. Gained understanding of Agile and Scrum methodologies to support, participate in. was involved in Usability testing, A/B Testing frameworks, and prototype development.
• UAT testing, documenting issues and engaging developers as needed to perfect solutions before deployment, giving demos to the stakeholders on functionality developed.
• Was comfortable interacting with different levels of management and coordinating with cross-functional; striving to improve processes and the user experiences.