SUMMARY:

• Business Analyst with 5 years of diverse experience in Information Technology with focus on Business Analysis, Business Modeling, Requirement Gathering, Technical Documentation, Software Validation and Web Application Services.
• More than four years of successful, progressive experience in all phases of the Iterative Software Development Life Cycle (SDLC)
• Excellent communication and interpersonal skills Advance knowledge of Software Change Control process Adept at reducing development costs and providing traceability of project Creative and Strategic approach to problem solving In depth knowledge of Business Process Analysis, Modeling and Improvement Skilled at performing SWOT, Root - Cause, and GAP Analysis

TECHNICAL SKILLS:

• JIRA
• HP Quality Center
• CLIXX Sales Reporting
• SQL
•  Oracle
• DB2
•  SQL Server
• System
• PUTTY
• Microsoft Windows
• UNIX
• MS Word
• Excel
• PowerPoint Visio
• Confluence Document Store
•  Agile Methodology

PROFESSIONAL EXPERIENCE:

Business Process Analyst

Confidential, Baltimore, MA

Responsibilities:

• Prioritized business problems and opportunities; conducted impact analysis.
• Elicit and Document Business, Functional, and Non-functional Requirements
• Participate in Joint Application Development (JAD) session with project stakeholders
• Manage and document Software Change Requests (SCR).
• Create Screen Mock-us for Graphical user interface design.
• Developed use case with UML for new product functionality
• Interact with validation and development team during different project phases.
• Coordinate meetings with users and stakeholders to gather Requirements.
• Collaborate with the clients and development team to ensure requirement feasibility.
• Create Traceability matrix to guarantee forward and backward correlation of requirements.
• Play key role in change control document meetings, ensuring proper communication and flow of information regarding product changes.
• Collaborated with end users and development team to ensure requirement feasibility
• Created traceability matrices to guarantee forward and backward correlation of requirements
• Created test plans, test case and test scenarios to validate requirements
• Created and documented system acceptance criteria
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)
• Ensured all applications were tested for functionality and were adequately controlled in production

Business Process Analyst

Confidential, Houston, TX

Responsibilities:

• Participated in the development of the business process transformation vision and strategies
• Implemented best practices and efficient operations of the company by designing and improving business processes.
• Analyzed business processes to identify areas where cost savings and improved efficiencies can be achieved.
• Identified new business development opportunities for business owners.
• Recommended proposal, procedures, and new processes to improve business processed
• Developed Activity diagram using swimlane approach
• Analyzed needs, delivered the artifacts as needed and established requirements by communicating with customers
• Partner with clients to improve and re-engineer current business operations to deliver measurable savings, additional revenue and cost avoidance
• Identify new business development opportunities for stakeholders
• Analyze and document business operations current (As-Is) and created future process (To-Be) using Visio
• Develop project strategies, goals and plans that enable organizational improvements and enhancement of internal operations and practices
• Recommend and implement changes as needed to ensure business objectives are met
• Communicated, Executed, and Measured business process improvement plan across all operations.
• Developed project strategies, goals, and plans that enable the organization to improve internal operations and practices.
• Participated in documenting all phases of the process improvement project
• Analyzed Business daily operations using SWOT analysis approach
• Recommended and implemented changes as needed to ensure business objectives are met.
• Performed Root Cause Analysis (RCA) on issues, risks, and problems using Quality Assurance (QA) practices.

Business Process Analyst

Confidential, Glasgow, UK

Responsibilities:

• Involved in analysis and interpretation of data and documents, Requirement Gathering, System capability Analysis, Creation of artifacts, Client handling and assisting the development and testing team to deliver the desired functionality 
• Clearly defined Scope of the project, identified the tools required and ensure that the requirements are planned as per the required schedule thorough coordination with Project Team and supporting functions. 
• Clearly reported matrix to ensure seamless communication with all the stakeholder 
• Conducted weekly status call with the product, senior management and engineering team 
• Build strategy on new business and responsible for creation of project road maps and setting project deadlines 
• Led daily scrum meetings with team to review Functional specification & design the system using JIRA
• Continuous monitoring of project burndown charts, product backlogs to meet the project deadlines in effective manner 
• Developed Process Flow Diagram/Activity Diagrams, Test Cases, Use Cases and performed Functionality testing & Regression testing 
• Experience in developments of storyboards and dashboards on Tableau
• Published dashboard reports to Tableau Server for navigating the developed dashboards on the web.
• Utilized advance features of Tableau Software to link data from different connections together on one dashboard and to filter data in multiple views at once.
• Strong understanding of data visualization.
• Ability to understand trends and patterns.
• Collected data which were formatted into graphs using Tableau software.
• Using Excel for Pivot Tables, charts and various types of Data presentations.
• Supported pilot users and UAT testers on site 
• Created training documents and trained end users, post Go-Live support