SUMMARY:

• Over 8+ years of experience as a Sr. Business Analyst with the ability to understand and analyze complex business requirements. Have a detailed and thorough understanding of various domains like Insurance, Banking.
• Experience in Real Estate development, planning, administration, acquisition, leasing, and brokerage.
• Expertise to document requirements using process flows, screen shots/mockups/wire - frames, interaction diagrams, simulations and use cases.
• Extensive experience in Software Development Life Cycle (SDLC), SCRUM application design, development, system testing and quality control methodologies such as Waterfall, Agile & RUP.
• Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), Technical Requirement Documents (TRD), Functional Specification Documents (FSD) and UAT Documents, Use Case Narratives & Use Case Diagrams.
• Experience in facilitating Joint Application Development (JAD) and Rapid Application Design (RAD) sessions with Project team members.
• Have good experience in Guidewire - Billing Center product
• Expert in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Strong experience with developing Use Cases, Test Cases and Traceability Matrix.
• Excellent in creating Sequence Diagrams, Activity Diagrams, and Class Diagrams.
• Experience in using business modeling tools such as Enterprise Architect and MS Visio to generate data flow diagrams, process maps, flowcharts and UML diagrams. Also experience in using SharePoint and MS office for documenting.
• Knowledge of Guidewire Insurance Suite for Personal and Commercial Autos, Workers
• Experience in developing and imparting pre and post implementation training, conducting GAP Analysis, User Acceptance Testing (UAT), Cost Benefit Analysis and ROI analysis.
• Extensive experience in data mapping, data modeling, data analysis artifacts and documentations.
• Extensive hands on SQL Query skills using Oracle SQL and SQL Server.
• Annuities Calculation, multi-mode Annuity rates, processing methods. Dealing with Retirement Savings and Property & Confidential .
• Extensive experience on Excel, Word, PowerPoint, MS Project, MS Visio, Rational Suite.
• Highly organized with the ability to multitask and great time management skills to meet deadlines.

TECHNICAL SKILL:

• Guidewire (Policy Center and Claim Center 7.x/8.x)
• IBM Websphere
• Operating Systems Windows 95/98/NT/XP/Vista
• Linux
• SQL Server
• Oracle
• Excel
• HTML
• XML
• VBScript
• ASP
• JavaScript
• Rational Unified Process (RUP)
• Unified Modeling Language (UML)
• System Development Life Cycle (SDLC)
• Waterfall Model
• Agile and Scrum
• MySQL
• SQL Server
• Oracle
• Teradata
• DB2
• MS Access
• MS Office Suite (Word/Excel/Power Point)
• MS Visio
• TOAD
• Rational Requisite Pro
• Sharepoint
• Crystal Reports
• SQL Server Reports (SSRS)

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Irving, TX

Responsibilities:

• Elicited and gathered user and business requirements through open-ended discussions, brainstorming and prototyping.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.
• Involved in migration process from Mainframe, policy legacy systems to Guidewire applications.
• Managed forensic accounting investigation on behalf of a property and casualty insurer. Dispute involved alleged breach of fiduciary and contractual obligations, which included underreporting of premiums, fraudulent claim payments, and unpaid commissions, taxes and fees.
• Provides premium quotes, manages the evidence of insurance issuance to clients, property managers, lenders, etc., maintains real-time Statement Of Values, advises on add/delete impact in regards to occupancy, adjusts portfolio changes with insurance carriers on a quarterly basis or as otherwise directed by the client.
• Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.
• Participate in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories.
• Implemented specialized projects as directed by company officers, such as DOT fleet vehicle compliance, a company credit card program, property tax assessment reductions, and real estate appraisal reviews
• System processing of New Business for Property & Confidential policy.
• Policy Administration operations including material and non-material changes for Property & Confidential business. MVR (Motor Vehicle)
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among Policy Center, Billing Center and Claim Center.
• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.
• Responsible for converting the business requirements into functional and non-Functional requirements.
• Providing the UI Mockups for the user stories to the testing team and development team for the insurance Guidewire application.
• I collaborated with the business team in the creation/completion of project charters and project scope for Guidewire Billing Center and Policy Center modules.
• Interacted with business heads to finalize the product backlog for the Guidewire application. Working on Voided Claims, Subrogated Claims and Multiple Claims in a Single Incident.
• Conducted JAD sessions for communicating with the all Project directors and stakeholders and created process Workflows, Functional Specifications and project initiation artifacts.
• Identified Use Cases from the requirements. Created Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, and Sequence Diagrams, based on UML Methodology using Rational Rose and MS Visio.
• Perform research and cost analysis of various real estate properties for potential investors
• Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Responsible for the development of a Data Warehouse for personal lines property and Confidential .
• Develop business rules and perform event handling in GScript using Guidewire Studio.
• Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Policy center and Payment manager in Guidewire application based on the business requirements using LISA.
• Worked with Billing Center data panels, location groups, workflow activities and contact configuration
• Highly experienced in all insurances such as Property and Confidential including Auto, Home, and Life Insurance.
• Created PowerPoint presentations to highlight the key requirements to business managers
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Managing Real Estate Offices, Maintains organized files and records regarding client activity and Trained employees on protocol and initiatives.
• Provide customer service and support for Property & Casualty risk management needs
• Interacted with the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Created user manual/training docs for easy learning of web application.

Sr. Business Analyst

Confidential, Madison, WI

• Work with all stakeholders and contributors to identify, prioritize and coordinate continuous process improvement activities.
• Develop and maintain the Project Schedules, including Deliverables, Milestones and Resource Assignments
• Defect management for the different iterations of testing for the Collections and Disbursements module for a Property and Confidential Company
• Conducted audits of year-end Common Area Maintenance (CAM), insurance and property tax reconciliations
• Identified and tracked multiple local commercial real estate properties.
• Implemented and Deployed Workflow, COTS packaged solutions for streamlining business processes for Invoicing/General Ledger, Real Estate Income & Investment Analysis, Fund Management, Investor Accounting/Reporting, Fund/Portfolio Accounting and Investments division
• Manage and ensure timely and flawless real estate escrow closings
• Working with development and Testing Team to iteratively implement and deliver functional modules throughout the duration of the project and also worked on billing operations like rating one-off products, creating rating systems for new customersand products, maintaining internal price books, drafting user guides for new systems etc.
• interaction with every client while providing exceptional customer service
• Recognized for meeting deadlines with quality and accuracy throughout the real estate sales lifecycle.
• Project life cycle management utilizing PMBOK Methodology and concepts
• Conducted regression testing for the Guidewire Billing Center application
• Led in implementing applying standard processes for scope change management, risk management, issue management, quality assurance and project communications
• Coordinated action plan, meetings and analysis regarding topics, often including key business stakeholders and senior management
• Worked in an agile environment in the billing center team to gather business and system requirements.
• Ensured project close effectively through production turnover, documentation of learning and provision of feedback on project resource performance
• Coordinate Risk Management (establish monthly risk management reviews, record risks and mitigation strategies, ensure risk management strategies are implemented )
• Involved in project budgeting, project resource planning, project scheduling, risk analysis and management.
• Developed and maintained web-based questionnaires for specific lines of business in Quest (i.e. Property & Casualty and Financial Lines in addition to Workers' Compensation).
• Increased property and Confidential coverage while achieving a 5% premium reduction
• Assessed the status of the organization to determine the scope of the application.
• Developed Process flows, Business rules, Page flow and User Guides.
• Created a vision document to explain user demographics, profiles, environments and requirements.
• Created a Business Glossary that defined the terms used during modeling.
• Designed business models that served to identify requirements and communicate information between teams.
• Analyzed information garnered within billing cycle and provided billing related information to project stakeholders though reports and other communications.
• Defined business use cases and activity diagrams to represent different workflows and associations.
• Involved in creating Business Flow Diagrams, Data Flow diagrams, UML Activity diagrams, Sequence diagrams, and USE cases diagrams using MS VISIO.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Utilized RUP to configure and develop process, standards, and procedures.
• Created documentation for training and Help Desk teams.
• Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity.
• Created reports for business analysis purposes using Crystal Reports and Microsoft Excel

Sr. Business Analyst

Confidential, Seattle, WA

• Analyzing software, system study and creating business requirements description documents
• Worked with product owners, scrum masters and teams to create good product backlogs.
• Involved in evaluating, writing and responding to the RFPs from the client and for other Insurance companies.
• Worked on the Guidewire Platform to understand the workflow between Underwriting, Billings and Claims process.
• Responsible for working with the Scrum Master, Product Owners in facilitating Scrum meetings - print Planning meeting, Daily Scrum meetings, Sprint Review meeting, and Spring Retrospective meetings.
• Guide the development teams to break down large and complex user story into simplified tasks for execution during the Sprint Planning meetings.
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
• Creating test cases, test conditions matrices, and test scripts based on system and business requirements and reviewing test results.
• Conducted Gap Analysis to gather the requirements, by comparing existing Legacy billing center and Guidewire Billing center.
• Actively leading and assisting a team of 12 QAs in the acceptance and validation of the stories in creating test cases and testing of delivered stories.
• Accountable for ensuring user stories to have acceptance criteria.
• Managing scope, changes and defects to avoid delays
• Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst. Used the knowledge of Claim Center and past Workers Comp projects to assist the business units in defining needs and requirements
• Created export table between Legacy billing system and Billing Center.
• Determined criteria used by automation test frameworks.
• Designing and development of automation of features of the system.
• Wrote specifications for configuring business rules and functionalities in Guidewire.
• Environ: PEGA PRPC 6.1, Guidewire ClaimCenter, Rally, Java, J2EE, Oracle, Rational ReqPro, SharePoint, HP Quality Center, QTP, and MS Visio

Business Analyst/Systems Analyst

Confidential, Chicago

• Conducted Use case walkthrough meetings with the Business Experts (Client team), in order to update the Business Rules and flows of the Use cases and add more enhancements to the System to make it more user friendly and efficient.
• Conducted review meetings with the team members and the Project Manager in order to update the status of the project.
• Involved in preparing the User stories and UI wireframes for the new system based on existing system screen shots.
• Worked extensively on Guidewire Billing Center from the inception of the project.
• Worked closely with Guidewire Developers to understand the GW Billing center functionalities.
• Worked closely with Guidewire Policy Center and Payment Manager Teams to co-ordinate the requirements.
• Worked on Agile methodology to keep the whole team involved in the project in terms of communication.
• Was involved in daily stand up meetings with both the Technical team and the QA team to provide the document artifacts and defects for the release.
• Was extensively involved in preparing new Use cases and updating the existing Use cases for the applications.
• Was extensively involved in System testing the Development tier of the system after the first phase of coding in order to track defects.
• Extensively used JIRA (defect tracking tool) in order to track the defects for the Technical team to work on.
• Coordinated with the Project Manager in order to set up meetings with different Users and Clients in order to gather the requirements for updating the System.
• Worked on different prospective of Gap Analysis such as Organization and Business Processes.
• Performed the Project Management duties in the absence of the Project Manager to ensure project coordination in order to meet Client deadlines.
• Also worked as a Release Coordinator in order to manage the coordination of three different projects (ICS Financials 8.0, ICS Non-Financials 8.0 and Claim Office Reconsolidation 8.0) which are going into Production with the same release.
• As a Release Coordinator, conducted daily walk through meetings with the Project Managers, Technical and QA Leads of the projects in order to track the progress of their projects and update the Release Coordination artifacts.
• Prepared and updated various excel sheets for Project Coordination and Project Management such as ICS Security Matrix, Activity Record Matrix, Claim Details and Valid values sheet, System messages matrix and Error messages matrix.
• Environment: Microsoft Office Suite, SOAP UI, SQL, Microsoft Visio, UNIX, Windows NT/XP, Agile, Project Management, Adobe Photoshop, Sessions Manager.