Senior Business Systems Analyst Resume

SUMMARY:

I am a Business Systems and Quality Assurance Analyst with experience and a career in software development at the Enterprise level. Outgoing and detail oriented, I am a proficient individual dedicated to team building and maintaining professional relationships.
Exceptional ability to provide quality leadership, guidance, and training to quality engineering and code teams
Exceptional ability to create metrics for measuring and tracking of quality improvements, rate of return, productivity
Strong teamwork abilities with Project Management, Support and Development teams to analyze and improve quality policies and product delivery while partnering with business and executive stakeholders across Lines of Business (LoB)
Able to provide and support Project Management functions to include strategic planning, tracking, and analysis on current and future improvements to software releases
Exceptional ability to lead quality Agile and Waterfall software development processes ensuring tasks are completed; strong experience with Scrum including the management of Epics/User Stories
Strong experience and knowledge of the Software Development Lifecycle (SDLC)
Strong knowledge of regression, black box and white box testing, development of use cases, test plans, test scripts
Adept at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance positive and negative, functionality, object regression testing to include multiple web browsers
Strong working knowledge of Retail Enterprise, POS, (including E - Commerce), Data Warehouse (ETL), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Configuration Management, proprietary and custom software
Experienced with installation, upgrade and release testing of software to include API testing on AIX (IBM), Solaris (SUN), Linux, and Windows with Oracle based platforms, TCP/IP/UTP, AJAX, HTTP, HTML, FTP, Binary, SOAP Web services, LAN/WAN and JSON
Working knowledge of SharePoint, PowerPoint, Visio, JIRA, SalesForce, Workday, Skype, Google, TOAD, Microsoft Office including Excel, Microsoft Project, SQL, Java and Perl script utilities, PVCS Version Manager (source code control)
Exceptional technical writing skills

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Systems Analyst

Responsibilities:

Served as an extension of the Product Director to the Development Team in support of the GERS Retail Systems Enterprise Suite products
Translated the needs and goals of the customers business into persona definitions, scenarios, and quality of service requirements for Development to use in building the software
Served as gate keeper for the implementation and execution of software to meet design and customer requirements
Teamed with project managers and customers to identify necessary change and manage risks associated with making changes in business processes for new and modified software
Provided application subject matter expertise and support to project team throughout the entire software life-cycle

Confidential

Senior Quality Assurance Analyst and Engineer

Responsibilities:

Provided quality direction to offices in the U.S and abroad in regards to verification and validation of quality software
Responsible for leading both domestic and international quality software teams
Responsible for Release Management including Deployment; installation and upgrade of software to project databases, scheduling and tracking releases, automation and documentation requirements
Defined testing methodologies, test plans and test cases for Enterprise and Web based applications
Prepared and/or assisted in the preparation and execution of test cases which relate to business requirements, processes, and software functionality
Conducted training for required business modules for all levels of internal and external client’s associates Past experience in Accounting Management and Retail Accounting Management

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