CAREER SUMMARY:

• Over 7+ years of IT and Management experience in Software Development Life Cycle (SDLC) and Project Life Cycle working as Business Analyst mainly in Property and Causality domain.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
• Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle, understands the workflow concept, ability to gather and document the 'As - Is' and 'To-Be' processes
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures
• Experienced in gathering and documenting test Scenarios and ability to train users to translate technical requirements and translate them to a business audience
• Experience in creating functional design document for User Interface, Insurance Forms and Underwriting Rules.
• Worked in a software development IT shop, created quality documentations such as Requirements Documents, Design Document, Test Plan and User Acceptance Test Plans. Self starter with excellent time management skills
• Writing Use cases and producing Use Case Model, Analysis model, Behavior diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Visio
• Used Quality Center, Rational Unified Process (RUP), Rational Rose, Requisite Pro.
• Writing & documenting Business Plan, Requirements Document, Functional Specification Document, and Test Case.
• Hands on experience of Data manipulation, performance testing on My SQL and MS Access using SQL scripts.
• Defining Test Cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT)
• Interacted with client regarding project status and feedback on UAT and discussed the information with the development team.
• Experience in gathering reporting requirements from the business users for business, intelligence, data warehouse application.
• Strong knowledge of the Systems Development Life Cycle (SDLC) models such as Water Fall, Agile and RUP.
• Extensive experience in the field of Business Analysis, Data Warehouse, Business Modeling, Documents Processing, Process Re-engineering and Decision Support Systems.
• Experience in testing applications for Commercial Lines Insurance such as Ocean Marine, Other Liability, Commercial Automobile, General Liability and Commercial Property.
• Worked with all stages of testing namely, Integration Testing and System Testing using automated test tools and User Acceptance Testing using manual tests.
• Performed Back End Testing manually using complex SQL Queries.
• Knowledge transfers to the design, development and testing teams.
• Extensive experience in implementing QA Methodologies, Test Procedures, Test Plans, Test Cases, Scenarios and Test Deliverables.
• Creating and maintaining the Traceability Matrix Vis a Vis design documents and test cases and doing a Gap Analysis.
• Using project management tools like MS-Project for status reporting and planning.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments
• Highly motivated, organized and results and detail oriented with excellent interpersonal, communication and presentation skills. Proven capability of adapting to new and fast changing technologies

TECHNICAL SKILLS:

Project Methodologies: Agile, Waterfall, UML, RAD

Business Modeling Tools: Rational Rose, MS Visio

Bug Reporting Tools: Rational ClearQuest, Quality Center, TestDirector

Requirement Management Tools: Rational RequisitePro

Defect Tracking Tools: Rational ClearQuest, TestDirector

Operating Systems: Windows NT/XP/2000, UNIX

Quality Assurance: Software Application Testing Life Cycle

Business Applications: MS Project, Microsoft Office Suite, MS Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Harford, CT

Sr. Business Analyst

Responsibilities:

• Conducted mass user interviews with application user representatives and SMEs.
• Conducted walkthrough of BRD in the JAD Sessions with users and developers. Collected specific information to include in the Functional Requirements Document (FRD).
• Performed analysis on enterprise data/report integration & provided functional specification to development team to build Enterprise Reporting Systems.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Involved in creating data models for the data warehouse and specify data mapping documents from specific data sources.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Proposed and prepared a template for storing e-mails exchanged by the Product Analysts, Underwriters, & Business Analysts for easy reference and retrieval of information in preparing requirements document.
• Analyzed Homeowners Business Requirements, Functional Design Documents and Underwriting Rule Manuals that are state specific.
• Implemented RUP’s iterative approach, which allowed increasing understanding of the problem through successive refinements, helped to incrementally grow an effective solution over multiple iterations.
• Worked in a fast paced atmosphere SCRUM and studied business processes, legacy application, and the corresponding Guidewire functionality and conducted requirements sessions.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Compared Mainframe Output with Dragon Output for both Homeowner and Auto Insurance.
• Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front end GuideWire Claim Center into the Application database Tables.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Interacted extensively with Under Writers on training them and getting their requirements.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams to depict the business process workflows.
• Developed comprehensive system test scenarios and test scripts. Responsible for performing back-end analysis and testing using SQL queries
• Facilitated the User Acceptance Testing (UAT) and documented any issues or defects and eventually got sign off from the relevant parties.
• Analyzed and documented Reinsurance Claims, Billing Collections, and Accounting modules of the application.
• Created business requirement documents and integrated the requirements and underlying platform functionality
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Utilized Agile Methodology to configure and develop process, standards and procedures.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.
• Partnered with the technical areas in the research and resolution of system and process problems especially related to Power Builder platform.
• Provide customer service and support for Property & Casualty risk management needs
• Facilitated the User Acceptance Testing (UAT) with Business Users and documented any issues or defects and eventually got sign off from the right parties.

Environment: Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio), Agile, .NET, Oracle, Crystal reports, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner

Confidential,  New York City, NY

Business Analyst

Responsibilities:

• Acted as a liaison between underwriters who have a business problem and developers to create automated solutions.
• Involved in all phases of the Iterative approach of the SDLC from Inception to Transition.
• Performed the business requirements gathering by questioners, Interview business area experts, surveys and JAD sessions.
• Propose process improvements to documentation and technical writing procedures.
• Gathered, documented, and communicated business requirements into systems design documentation using Business-Modeling concepts.
• Gathered detailed Requirements from Business Users and conducted brainstorming sessions with SMEs.
• Conducting Review Requirements meetings to identify missing or incomplete requirements and to identify potential test cases.
• Wrote specifications for tasks, activities, and Guidewire Contact Center.
• Involved in gathering reporting requirements from the business users. Involved in building data warehouse application,
• Developed complex SQL for back-end testing on DB2 to ensure data consistency and data integrity.
• Gathered and analyzed Reporting requirements and formulated Business Rules for Net Premiums, Investment Income and other financial parameters for the Property & Casualty Personal Line Business as part of the Data Warehouse Initiative with Business Objects as the front end reporting tool
• Developed Use Cases, Use Cases diagrams, Class diagrams, Activity diagrams, Sequence diagrams using tools. Experience in conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions and Agile Methodology..
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Involved in designing business use case scenarios, use case realizations diagrams, and workflow charts for documenting the requirements.
• Monthly and quarterly management meetings with travel liaison for consistent communication.
• Database of individual traveler personal profiles for efficiency and accuracy with each reservation
• Planned, coordinated and scheduled meetings, feasibility studies and surveys as required in order collecting detailed business requirements and specifications which can be used by the development teams.
• Reviewed client business requirements to identify product gaps in the Guidewire product.
• Executed test cases to verify if Underwriting Rules are triggering as Hard-Stop/Referral as per the Functional Design of Underwriting Rules.
• Interacted with representatives in supplying information, reporting defects, and obtaining information for specifications and implementation of the requirements.
• Maintained a requirements traceability matrix in order to keep the clients and all the teams up-to-date with the current progress of the project.
• Involved in User Acceptance Testing (UAT) and Test Execution.

Environment: QTP, Oracle, SQL, Java, Java Script, HTML, Windows NT/2000, Agile, UNIX HP,

Confidential, Keene, NH

Business Analyst

Responsibilities:

• Identified the Project scope and project plan for Dragon Application Archive
• Managed entire project life cycle starting from planning, scheduling, implementation and support
• Managed the resources and timelines using MS Project Manager
• Communicated with Business Stake Holders for Project Status and Risks involved during the project development phase.
• Created a Technical Specification document which would be used all across business streams to implement the solution.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts, Under Writers and other potential users of the application.
• Design the business object based on the guidelines provided by Legal & Compliance and individual Business Streams.
• Heavily interacted with Data Warehousing team in Metadata Modeling and gathering requirements for product catalogue data load specifications for Data mapping and Data Modeling. 
• Performed JAD sessions with Development and Business teams to stream line the Development process.
• Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst
• Designed the process flow for certain request for existing application
• Gathered Requirement Specification Document and Manuals to understand the system and rating rules with extensive interaction with the business users.
• Performed Smoke Testing for both Auto and Homeowners Insurance.
• Provided an impact assessment on UI, Forms, Interface, Rating and Underwriting Rules to the Project Manager based on Business Requirement.
• Compared Mainframe Output with Dragon Output for both Homeowner and Auto Insurance.
• Review the automation framework for the Dragon Application.
• Tested Application functionality, business flow and Database Driven Testing using QTP.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Conducted User Acceptance testing to ensure that the user requirements were met to a decent extent.
• Used Quality Center documentation management and defect tracking.
• Generated the detailed reports of the Bugs, Pass-Fail report and Assigned defects using Quality Center.
• Designed the Oracle Data Warehouse using Oracle Data Warehouse builder for housing the data after the ETL process was completed.

Environment: QTP, Mercury Quality Center,, IBM Mainframe, Oracle, SQL, Java, Java Script, HTML, Windows NT/2000, UNIX HP, UNIX Shell Script

Confidential, Kansas, MO

Business Analyst

Responsibilities:

• Uphold the principles of agile/scrum within the technical development team to maximize business value.
• Followed the Scrum team Agile Manifesto and practices.
• Worked with the project team to comfortably start the project from iteration zero.
• Identify and remove impediments for the team, ensure the team is focused on delivery.
• Worked with the Scrum team to create a product roadmap to include all tracks of work not just technical development. 
• Assisted the project manager to organize and facilitate project meetings, track and communicate team velocity through the use of burn down charts and sprint/release progress updates.
• Practiced the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Worked with the team to define and deliver release/launch dependencies.
• Interacted with the release manager to ensure deployment notes/changes are added to the release and knowledge is passed from the project stream to release team.
• This analyst can formulate and define work to be performed for the Scrum team. They will carry out research and fact-finding to migrate functionality from mainframe to SOA platform.
•  Act as liaison between Scrum teams, management, and subject matter experts in order to effectively gather requirements and supplemental documentation.
• Worked with Scrum Master with the goal of increasing the velocity of the Scrum Team by validate business rules and critical features.
• Create Product Backlog Items, User Stories and models to help convey the business need.
• Prioritize and maintain the Project Product Backlog.
•  Proven skills in software development projects, preferably within Scrum/Agile experience.
• With a background in an Agile/Scrum environment will need some experience working with technical resources.
• Experience with acceptance testing in an Agile/Scrum environment.

Environment: Quick JAVA, Oracle, IBM Mainframe Windows NT, UML, Requisite Pro, MS-Visio