Business AnalystÂ Resume Baltimore, MD - Hire IT People

SUMMARY:

Public Trust Clearance
Mediator certified by Maryland Board of Social Work Examiners
8+ years of successful customer service experience on various levels: Manager, Organizer, Support Specialist, Analyst, Tech Support, Customer Support Specialist
Working experience with both PC and Mac Computers.
Experience in data entry including inventory, call logs, billing information and personal medical information in accordance with HIPPA
Analytical thinker with grant writing experience
Proficient in writing SQL statements and basic LINUX/UNIX language

WORK HISTORY:

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

First point of contact for all client issues as member of triage team
Led moving and updating all documentation to team SharePoint site.
Asset for two different investment teams, completing projects for both concurrently
Interfaced with different departments to gather and submit requirement information on all application prior to them moving to PROD environments.
Instituted Common build profiles to streamline team onboarding process for new hires
Created and maintain general SQL statements archive to help non - technical team members query needed databases efficiently
Proficient in Visio, created diagrams and charts for multiple applications as well as Linux and Unix language

Confidential, Woodlawn, MD

Business Analyst/ Quality Analyst

Responsibilities:

Collaborated with Project Managers on strategic issues and objectives.
Performed quality assurance reviews/peer reviews and UAT testing on client deliverables to guarantee adherence to stated client requirements
Wrote user stories, functional and business requirements after soliciting needs from clients
Reviewed, maintained, and produced Meeting Minutes, Agendas, Action Items, and Risk Registers
Created Document Control Number process to keep track of documents and all updates across projects
Participated in meetings with stakeholders to elicit and develop business rules, system logic, and system process diagrams

Confidential, Columbia, MD

Materials Associate

Responsibilities:

Handled all inventory issues for Sales reps and Consignment accounts
Instituted Auditing processes to create 100% traceability for medical device sales
Transitioned entire sales force (150 people) from Old operating system into Epicor operating systems
Created and maintained Metrics to trace sales numbers and productivity metrics for entire sales force

Confidential, Baltimore, MD

Customer Support Specialist

Responsibilities: