BUSINESS ANALYST-PROCESSÂ Resume HOUSTON, TX - Hire IT People

SUMMARY:

Extensive years of progressive experience in business and process analysis.
Adept in analytics, with ability to define need and recommend effective solutions to change underperforming operation processes.
Self - motivated and confident with the flexibility to adapt to new methods of operations.
Detail oriented with significant spreadsheet manipulation and other database knowledge.
Good communication and interpersonal skills which enables a synchronized particicpation with all stakeholders.

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential, HOUSTON, TX

BUSINESS ANALYST-PROCESS

Created and maintained operating reporting tools
Conducted meetings and surveys; collated data, reports and performed mockup to give a visual presentation of a business analysis to stakeholders.
Facilitated good communication, applied diagraming to enable all levels understand a concept and also provided standardized understanding of subject matter.
Developed and presented well written reports to senior management and engaged in event and project coordination.
Coordinated and implemented training capabilities using enterprise management tool which facilitated impact analysis.
Developed and proposed specific schedules for continuous business progression, updates and executed a tracking process to ensure accountability
Analyzed and reported on implication of regulatory requirements and industry guidance on subject matters.
Ensured effective network between various business functions within our corporate environment
Designed and implemented updates on Standard operating procedures (SOP)

Confidential

INCIDENT ANALYST

Performed initial incident priority assessments to identify the correct technical staff required to remediate incident and to ensure the appropriate resources respond and engage in the restoration effort
Coordinated the overall system restoration effort and access root cause analysis for major incidents and identify any relevant action, countermeasures and lessons learned.
Engaged in the overall restoration effort by ensuring the incident responders remain engaged.
Forecast any issues that may arise during the incident resolution and communicate with management and relevant stakeholders regarding the status of the incident.
Communicated with management and relevant stakeholders regarding the status of active incidents
Developed and implemented concepts for enhancement of the vision, guiding principles and processes relating to the organization's overall incident management program including metrics and reporting
Provided technical direction, leadership and guidance relative to enhancing the overall incident management process as well as providing management with Incident and SLA metrics and reporting
Performed other duties as maybe assigned by Management towards overall safety of corporations operations
Inspected of all lifesaving apparatus according to audit standards

Confidential

BUSINESS ANALYST

Analyzed existing business processes, identified and agreed upon solution, implement process improvements
Ensured effective researches that analyze current business processes to determine if improvements can be made.
Provided information and reports by processing and summarizing data, preparing reports, making presentations of findings, analysis and recommendations
Designed and manipulated documents/reports using Excel
Coordinated other special projects as assigned.