SUMMARY:

• Successfully redesigned and upgraded State Farm Insurance billing and payment processes across all product lines from current to future state Enterprise Billing and Payment Systems (EBPS).
• Managed change management processes and standardized methods and procedures that effectively eliminated project incidents and increased service quality levels.
• Managed, enhanced and supported Rapid Application Delivery Hardship functions, including Settlement, Fraud, Americans with Disabilities Act and Disputes which resulted in improved online transaction functions and efficiencies and revenue recovery increased by more than 25%.
• Deployed e - Statement Alert functions to 100,000 global card customers and delivered real-time account information, including account status and billing statements which decreased delinquency rates by more than 30% and mailing costs by 50%.
• Championed high-volume back-end processing of Private Label Credit Card Business and Commercial Lending portfolio launches and platform conversions of over 16 tier-one merchants with teams of up to 500 Global Resources.
• Directed conversion of in-house Accounts Receivable system to VisionPlus Credit Management Systems that eliminated inefficient and outdated legacy systems which resulted in efficient business systems and growth by more than 90%.

TECHNICAL SKILLS

PC Proficient: Microsoft Windows, Word, Excel, PowerPoint. Visio, Project, Outlook and SharePoint.

Technologies: HTML5, Web Development, JavaScript, Java, SQL, C#, ASP.Net, SAP / ABAP, C#/.NET, Visual Studio, ASP.NET, DB2, SQL Server, VisionPlus, MEGA, STG Billing, COBOL, CICS, z/OS JCL, VSAM, TSO/ISPF, TWS, Version One and HP ALM 11.52 / Quality Center.

PROFESSIONAL EXPERIENCE:

Confidential, Rolling Meadows, IL

Business Systems Analyst / Cobol Developer

Responsibilities:

• Teamed up with Product Owner, Scrum Master and Team and delivered Agile projects with exceptional value to business and customers in a Credit Card transaction processing environment.
• Gathered high-level defined epics, groomed and prioritized product backlog. Created, sized and documented user stories and acceptance criteria and tasks utilizing Version One tool for documentation. Implemented functions and features that improved user productivity and service quality.
• Documented and redesigned business processes; created testplans from use cases. Tested before coding, utilizing Acceptance Test-Driven Development methodology and ensured acceptance level test results for a feature before beginning work on it.
• Prepared test data, executed test scripts, validated and demonstrated test results to stakeholders utilizing HP Application Lifecycle Management Quality Center tool which achieved project expectations and eliminated defects and re-works substantially.
• Merged newly converted private label accounts with RAD database and communicated financial assistance programs to customers having financial hardships which increased customer enrollment 10%.

Senior Business Architect Consultant

Responsibilities:

• Team member selected for Integrated Customer Platform and Customer Driven Events project.
• Collaborated with Enterprise Architecture teams and implemented integrated business processes and capabilities that aligned IT solutions with strategic business objectives.
• Created EBPS business process flow, work flow and data flow diagrams utilizing Mega and Visio modeling tools.
• Supported Application and Technical Architecture Teams and managed EBPS processes implementation.
• Reviewed, approved and installed Majesco / STG Billing as the software solution that streamlined billing processes.

Senior Business Systems Analyst

Responsibilities:

• Directed team of 5 Developers and managed $100M corporate-wide VisionPlus systems conversion and migration project from regional to global mainframe and web-based platforms.
• Performed current and future states analyses and documented functional and technical requirements.
• Collaborated with project planning and organizing and communicated scope, schedules, activity resources, activity durations and project milestones with Project Managers.
• Coordinated, system-tested and implemented Security Subsystem and Common Routines upgrades with cross-functional teams of up to 75 Global Resources Analysts.
• Migrated 15,000 users seamlessly to global platform with functions that increased system securities, 24/7 system access and restricted user access.
• Tracked user activities and reported system violations to ensure organizational policies and procedures fully upheld.

Senior Business Systems Analyst

Responsibilities:

• Managed teams of up to 75 Global Resources Analysts and integrated multi-operating systems, including Mainframe Connectivity, Security Configurations, MQ-series, AS400 and ATMs.
• Facilitated formal and informal training and coached end users and new hire employees on VisionPlus software and screen functions to ensure systems fully utilized.

Senior Business Systems Analyst

Responsibilities:

• Integrated Direct Check, Promise-To-Pay financial product utilizing VisionPlus systems which generated processing fees and reduced delinquency rates by 25%.
• Automated Credit Bureau Reporting system with Metro-2 Format and replaced manual tape submissions with network data transmissions that reduced batch processing times by 95% and ensured protection of customer data by 100%.
• Implemented Recovery Management Systems and transmitted delinquent and charged-off accounts to Collection Agencies that increased revenue by 15%.

Confidential, San Francisco, CA

Business Systems Analyst

Responsibilities:

• Managed projects, including feasibility studies, parameter set-up, data mapping, change of ownership and account conversions, and deployed new hardware and infrastructure that resulted in an increase in Accounts Receivables from $10B to $15B within five year period.