SUMMARY:

• Sr. Business Analyst with over 8+ years of experience in the domains such as Property and Casualty Insurance, Commercial Banking.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Knowledge of Guidewire integration framework and various integration methods like Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.
• Vast Insurance business knowledge with project experience in various LOB's such as Personal (Auto, Dwelling, Home owner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP), Commercial Package Policy (CPP).
• Participation knowledge in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Strong working knowledge in Guidewire Policy Center product & Billing Center.
• Developed documentation of business rules and other details in System implementation.
• Extensive knowledge in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Involved in areas such as technical design, interface design, development standard designs, data conversions and component changes
• Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the Senior member of the Projects.
• Worked with User Experience (UX) and User Interface (UI) teams while driving the functional requirements and Wireframes.
• Strong business analysis skills and an understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP).
• Excellent Experience in various software development methodologies like Rational Unified Process (RUP), Agile/Scrum, Waterfall across the span of various projects.
• Experience in Requirements Gathering techniques to verify and validate business and system needs. Effectively facilitated Joint Application Development (JAD) sessions to gather requirements
• Created different artifacts such as Business Requirements Documents (BRD), Use cases, Functional Requirement Specifications (FRS) and Traceability Matrix & Reports, Test plan and Test cases
• Proficient in writing Test Plans, Test Scripts, Test Scenarios, Test Cases and experience in executing Integration, System, Regression and User Acceptance testing.
• Used HP Quality Center Test Management tool/ALM, TestRail and JIRA for creating and executing Test cases, Defect Tracking and Defect Reporting and HP Quick Test Pro (QTP) for functional and Regression testing.
• Experience in Gap analysis to compare As-Is with To-Be business processes and offered solutions.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities

PROFESSIONAL EXPERIENCE:

Sr. Guidewire Business Analyst

Confidential, Purchase, NY

Responsibilities:

• Working as a Guidewire Business Analyst for implementation of Guidewire ClaimCenter and PolicyCenter for Personal Lines Auto, Home and Umbrella/Liability Plus lines of Business.
• Requirements Gathering for Configuration, Integration and Legacy System development work streams through direct user interviews, document analysis as well as formal and informal sessions.
• Performing Gap analysis of Current state and desired state to identify the gap and recommending the solution to fulfil gaps.
• Facilitating Joint Application Design (JAD) Sessions with business users and development team to drive out detailed business requirements, functional requirements or specifications.
• Requirements for various User Stories relating to ClaimCenter functional areas like FNOL, Claims Financials, Loss Assessment, Subrogation, Recovery, Salvage, Activities, Litigation Management, Car Rental Management, Bulk Invoices, Contact Management, Document Management, Medical Bill Review etc.
• Analysis and documentation of the business requirements for Policy conversion to Guidewire PolicyCenter at the time of renewal.
• Prepared Source to Target mapping documents in Excel. Understanding of WSDL, XML, and XSD for creating the mapping documents for 'Guidewire-ESB layer-Vendor' and vice versa.
• Prepared Business process document, process flow diagrams, sequence diagrams, context diagrams. Knowledge of BPMN and UML.
• Assist the testing team by providing clarifications in requirements, reviewing requirements for testability. Helping QA Team for the integration point testing, providing them test files or test data.
• Preparing, reviewing and updating business requirement documents and user acceptance test plans.
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies.
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors.

Sr. Business Analyst

Confidential, Lake Mary, FL

Responsibilities:

• Gathered business Requirements using various Elicitation Techniques such as Interviews, Brain storming sessions, JAD Sessions with Focus Groups and more for Claim Database Upgrade to Guidewire Insurance Suite.
• Created various UML diagrams such as Use Cases Diagrams, Process Flow Diagrams, Sequence Diagrams and Activity Diagrams to describe the new process using MS Visio and Axure for the new Guidewire Suite
• Extensive use of MS Share Point for sharing the documents with different departments
• Utilized the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire ClaimCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC)
• Created and maintained User Stories by interviewing the SMEs, Claim Specialists, Claim Adjusters, Field Investigators etc. to capture the process flow from First Notice of Loss (FNOL) to Claim-case closure, to communicate the requirements to development and testing teams
• Facilitated and conducted the Sprint Planning, Sprint review, Sprint Retrospective, Daily Scrum Standup Meeting and the Backlog Grooming meetings as a scrum master
• Calculated the Capacity and Velocity of the team; developed and analyzed the Sprint Burn Down chart and Product Burn Down Chart in order to track sprint progress, this was later utilized to forecast the team's future sprints
• Resolved Impediments faced by the Scrum team at the team and organizational level
• Used Service Now’s StartNow and JIRA tool to track the requirements; Rational Requisite pro to create the Requirements traceability Matrix (RTM); Created RAM (responsibility assignment matrix) / RACI (Responsible, Accountable, Consulted and Informed) Matrix and assessed business risks
• Conducted meetings with stakeholders and users to review/manage expectations and identify opportunities to improve the efficiency and productivity of the project
• Used Mockup screens and screen shots to convey the look and feel of GUI screens to developers
• Used Unified Modeling Language (UML) to prepare Use Cases Diagrams, Activity Diagrams, Sequence Diagrams to make visual representation of the gathered requirements
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA Team in executing Test Plans, Test Scenarios and Test Cases for ClaimCenter Module using Guidewire
• Extensively used SQL for data Queries, data analysis, data verification and validation
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Automation Testing, User Acceptance Testing (UAT) using the HP Quality Center and HP Agile Regression Testing (ART)

Guidewire Business Analyst

Confidential, Pennsylvania

Responsibilities:

• Working as Business Analyst on implementation of Guidewire ClaimCenter for Auto, Property, General Liability and Workers Compensation lines of Business
• Working closely with Business, Product Management and development engineers to understand Guidewire ClaimCenter features, performing Gap analysis to identify features, gathering and analyzing business requirements
• Performing Gap analysis of Current state and desired state to identify the gap and recommending the solution to fulfil gaps.
• Business analysis work (research/investigation, gap analysis, business process maps, process flows)
• Facilitating Joint Application Design (JAD) Sessions with business users and development team to drive out detailed business requirements, functional requirements or specifications.
• Worked on various User Stories relating to ClaimCenter functional areas like Subrogation, Recovery, Salvage, Activities, Litigation Management, Car Rental Management
• Prepared the Integration Requirements for the Integration points between Guidewire ClaimCenter and Client's legacy systems and other 3rd party service providers
• Knowledge of Guidewire integration framework and various integration methods (Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.)
• Prepared Source to Target mapping documents in Excel. Understanding of WSDL, XML, and XSD for creating the mapping documents.
• Prepared Business process document, process flow diagrams, sequence diagrams, context diagrams. Knowledge of BPMN and UML.
• Preparing configuration requirements and UI mockup screens. Involved in the various Customizations on the OOTB ClaimsCenter screens.
• Assist the testing team by providing clarifications in requirements, reviewing requirements for testability. Helping QA Team for the integration point testing, providing them test files or test data
• Preparing, reviewing and updating business requirement documents and user acceptance test plans.
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies.
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors.
• Conducting document reviews with business users
• Obtaining business signoff on requirement documents
• Effective stakeholder management and communication
• Building effective collaboration across all value streams
• Reviewing requirements for testability and ensuring sufficient test case coverage
• Exploratory testing and acceptance of new features as part of a story-driven Agile development process
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors
• Forms and letters templates validation for all lines of business
• Responsible for providing updates and status reports to the project manager and other stakeholders as it relates to analysis

Business System Analyst

Confidential, Dallas, TX

Responsibilities:

• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Created excel based templates to record requirements, test plans, change requests, current statuses to streamline business processes.
• Analyzed E&S business to determine compliance with underwriting authority, and prepare producer results and reports.
• Performed electronic purchase order archiving analysis for Records and Information Management (RIM) Office.
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Worked directly with business users to gather, document and implement requirements to improve Marketing campaign delivery capabilities; including enhancement project management.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues. Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Arranged JAD session with store owners and scrum team to discuss business requirements and functional requirements solutions.
• Worked in the development a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Used Clarity to create, manage and mitigate project Issues, Risks and Change Requests.
• Worked closely with business partners, SMEs and product owners to understand the process.
• Performed risk analysis of various features and managed risk registry for the project to avoid scope creep.
• Identified various crucial and show stopper bugs in UAT phase and extensively used Mercury Quality Center tool to log these defects.
• Worked closely with the development and test scrum teams in planning the sprints and conducting the daily scrum meetings.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
• Developed automated Test Scripts in Win Runner using Test Script Language (TSL) for Functional Testing, Regression Testing, Data Driven Testing, Usability Testing, and Verifying Specific content through using Checkpoints
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Debugged and fixed several production issues. Created Struts actions which encapsulate business logic of the application.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.

Business Analyst

Confidential

Responsibilities:

• Worked as a Business Analyst to translate customer product requirements into comprehensive, complete and accurate business requirements and functional specification.
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Acted as a liaison between client and internal Developers to design software applications for Commercial Line Insurance such as Workers Compensation, Commercial Property, General Liability and Commercial Auto.
• Responsible for rating multi-line policies. Manual rated Property, Liability, Auto and Workers Compensation policies. Conducted training classes for Auto and Workers compensation rating.
• Prepared processes for underwriting systems incidence management and resolution. Also worked on framework to document underwriting resolutions.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Was responsible for helping to capture business requirements, identifying appropriate data sources, data quality issues, business transformation rules, mapping source to target.
• Worked with Business Units and Clients to gather requirements for the Insurance product using Confluence.
• Coordinated and tracked project releases and progress using Jira.
• Responsible in managing and maintaining the defect tracking process.
• Involved in the weekly status meeting to discuss the upcoming releases and changes in the hardware requirements and other major issues.
• Worked on JIRA and Confluence for User stories and document management.
• Performed Unit and Integration testing with the development team as well as User Acceptance Testing and Regression Testing of the application using QTP, Quality Center and Jira.
• Assisted with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.