SUMMARY:

• Confidential as an experienced IT professional with 10 + years of experience in the field of IT as a business analyst and project management to deliver projects on time, within budget and optimum quality.
• I have experience with both Waterfall as well as Scrum SDLC processes.

PROFESSIONAL EXPERIENCE:

Business Analysis & Functional Analysis

Confidential

• I have worked with all the modules of CRM Dynamics including 3.0,4.0, 2011,2013 & 2015
• Extensive experience with Salesforce.com sales, customer service and marketing cloud
• Extensive knowledge of out of box functionality for Sales, Services and Marketing module of CRM
• Customization and configuration experience like creating workflows, entities, attributes, views, dashboards, reports etc
• Experience in importing and exporting data from CRM, Entity relationship mapping
• Created dialogs, processes, plug ins for Dynamics CRM
• Worked on projects where we did CRM upgrade, CRM migration and CRM integration with other platforms
• Performed data migration and data integration using SCRIBE connector with Dynamics CRM and Salesforce.com
• Ability to manage multiple cross - discipline projects starting from envision phase to successful launch, post production support and managing a multi member team
• Conducted JAD sessions to gather business requirements, analyze As-Is and To-Be scenarios, Gap analysis, define business use cases, requirements prioritization and creation of BRD
• Reviewed BRD with stakeholders and got their sign off and approval on the document
• Translated BRD into functional and non-functional requirements, data analysis, data mapping etc
• Helped to conduct testing, participated in the triage calls, logged defects, followed up with team members to provide more information on resolving issues
• Conducted UAT testing by engaging the stakeholders and worked with IT team to get the issues resolved and got the UAT sign off from the stakeholders
• Simultaneously managed multiple projects to execute them simultaneously starting from the envision phase to the successful delivery, post production and project closure.
• Created project communication status reports to highlight updates and risk/mitigation strategy
• Performed quality management of projects, managed risks, identified their mitigation and contingency plan
• Created Program plans, Project Plans, Project Milestone Plan, Project Charters, Created RFPs and Proposal evaluations
• Generated professional interactive visual presentations for team discussions and leadership meetings
• Great communication experience with everyday project team members, subject matter experts, and sponsors
• Extensive experience in using SDLC processes such as Waterfall and Scrum processes
• Experience working and assisting off-shore team
• Worked independently and as a team member.
• Ability to work effectively and efficiently with limited supervision with oversight responsibilities for analytical testing work streams.
• Created communication plan which includes executive status reporting/program dashboard
• Created project plans, project charter, project milestone plan
• Prepared RFPs, RFQs, Proposal evaluation, budget proposals etc.
• Extensive experience in vendor selection and vendor management
• Have managed projects scope, project schedule and cost for 10 + projects
• Have managed approximately 500 to 700 million budget
• Conducted weekly & monthly status review meetings, Change Request Management, Billing Status, Risk and Issue Report, Work Performance Measurement, Budget Forecast, Variance Analysis, Project Performance Reports

Confidential

Dynamics CRM Consultant

• Managed the various SDLC phases like Analysis, Design, Development, Testing and UAT phases
• Worked with Chempoint stakeholders to understand the scope, objectives, KPIs, assumptions and dependencies for the project
• Worked with stakeholders to gather business requirements, conduct gap analysis, define business requirements and priorities
• Created user stories, entered user stories into JIRA to start tracking them under the product backlog
• Conducted the project kick off meetings, weekly project status meetings, conducted key milestone meetings
• Worked with Information Architects, User Experience Designers, Creative Directors, Visual Designers, Content Writers and Editors, SEO analysts, Web Analytics analysts, Technical Architects, Developers, and Testers.
• Wrote business requirements documents (BRDs) and got approval from the key stakeholders
• Wrote functional requirements document (FSD) which required analyzing the existing architecture, proposing solution options, documenting functional and non-functional requirements, data analysis, documentation on RESFTUL web services API integration using GET method and XML/JSON file integration with CRM and other applications
• Created Project Plans, Project Milestone Plan, Project Charter, Risk mitigation strategy
• Helped in business requirements elicitation, functional requirements gathering and Test planning
• Lead UAT, Defect triage meetings, Business Readiness and UAT Sign offs

Confidential

Dynamics CRM consultant

• Managed the various SDLC phases like Analysis, Design, Development, Testing and UAT phases
• Worked with Confidential stakeholders to understand the scope, objectives, KPIs, assumptions and dependencies for the project
• Worked with stakeholders to gather business requirements, conduct gap analysis, define business requirements and priorities
• Created user stories, entered user stories into Visual studio to start tracking them under the product backlog
• Created business requirements documents (BRDs) and got approval from the stakeholders
• Worked with Information Architects, User Experience Designers, Creative Directors, Visual Designers, Content Writers and Editors, SEO analysts, Web Analytics analysts, Technical Architects, Developers, and Testers.
• Wrote functional requirements document (FSD) which required analyzing the existing architecture, proposing solution options, documenting functional and non-functional requirements, data analysis, documentation on RESFTUL web services API integration using GET method and XML/JSON file integration with CRM and other applications
• Created Project Plans, Project Milestone Plan, Project Charter, Risk mitigation strategy
• Helped in business requirements elicitation, functional requirements gathering and Test planning
• Lead UAT, Defect triage meetings, Business Readiness and UAT Sign offs

Confidential

Project Manager/Business Analyst

• Completed one full cycle of Dynamics CRM Implementation and data migration.
• Wrote business requirements documents (BRDs) and got approval from the stake holders
• Worked with Confidential ’s stakeholders to understand the scope, objectives, KPIs, assumptions and dependencies for the project
• Worked with stakeholders to gather business requirements, conduct gap analysis, define business requirements and priorities
• Created user stories, entered user stories into JIRA to start tracking them under the product backlog
• Participated in the stand-up meetings, sprint planning meetings, conducted sprint demos with the stakeholders

Confidential

Project Manager/Business Analyst

• Managed/Oversaw launching of Web and Dynamics CRM cross discipline projects starting from the envision phase to the successful delivery
• Managed budget for multiple projects
• Created status reports to track project progress and track risks
• Created project plans including WBS, key milestones, key deliverables, deadlines and tasks
• Gathered business requirements, identified key use cases, documented requirements, prioritized requirements and got stakeholder sign off
• Worked with the technology team to translate the business requirements to functional requirements, data analysis, data mapping, data modelling
• Completed 2 full cycle of Dynamics CRM implementation.
• Helped in QA Testing, UAT Testing by creating UAT test cases, test planning and defect triage

Confidential,San Jose,CA

Project Manager - Digital Global Marketing & Sales

• Worked with the key stakeholders on requirements gathering for the marketing and sales projects
• Created project timelines which includes key milestones, activities, resource allocation etc.
• Managed the project timelines to make sure the scope gets delivered on time and within budget
• Created detail business requirements documents, reviewed and got approvals from key stakeholders
• Translated the business requirements into more detail technical requirements
• Created detail functional specification documents and worked with the Engineering/IT team to make sure they understand the functionality/requirements
• Wrote QA Testing and UAT/User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Followed up with the IT team to get bug fixes, clarify requirements to make sure the functionality meets the business requirements
• Completed 2 full cycle of MS Dynamics CRM implementation.
• Worked to get a business sign off on the feature set before projects get deployed

Confidential,Portland,OR

Project Coordinator - Retail Stores MS Dynamics CRM Implementation

• I worked with the business stakeholders to gather the business critical requirements for Nike Retail Stores
• Created project plan using MS Project, created project timelines which includes key milestones, activities, resource allocation etc.
• Managed the project timelines to make sure the scope gets delivered on time and within budget
• Created detail business requirements documents, reviewed and got approvals from key stakeholders
• Completed 4 full cycle of Dynamics CRM implementation.
• Translated the business requirements into more detail technical requirements
• Created detail functional specification documents and worked with the Engineering/IT team to make sure they understand the functionality/requirements
• Wrote User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Followed up with the IT team to get bug fixes, clarify requirements to make sure the functionality meets the business requirements
• Worked to get a business sign off on the feature set before projects get deployed

Confidential

Business Analyst

Bank Account Workflow Management project is an effort to streamline the process of closing a deposit account by building a user friendly workflow based custom web application tied to a MS Dynamic CRM platform. Historically the data lived in multiple systems and the front line staff members have to use multiple systems to get the required information to close the deposit account. The implementation of this project created a single view of the member, improve efficiency and simplify enterprise architecture.