SUMMARY:

• I possess strong interpersonal skills and have multiple years of experience in spanning system and software analysis, design, development, installation and support.
• I am proficient at managing technical projects, ensuring the achievement of schedule, budget, and quality goals.

EXPERIENCE:

Business Systems Analyst

Confidential, Lincoln, NE

• Led the design, and implementation of custom projects
• Responsible for retail and business online software implementation for individual banks
• Configured testing of credit card and online banking systems and executed PCI compliance project
• Created detailed scope of work for the client to review and accept
• Provide analysis and guidance to 3rd - parties utilizing Web Service Oriented Architecture services. Analysis includes message flow, XML field mapping using the ISO 20022 standard financial services industry schemas, debugging, and product business rule definition
• Assisted with testing and break/fix communication with stakeholders

Technical Analyst and User Experience Expert

Confidential, Diller, NE

• Responsible for technical support of clients, implementation of software, developing training material and complete training of end users
• Researched and implemented new features into software products
• Redesigned product GUI using HTML, CSS, Jscript, Balsmiq and Napkee on Linux development environment

IS Technical QA

Confidential, Omaha, NE

• Completed a proof of concept for automated testing by doing trials of automated software tools Test Studio (Telerik) and Test Complete (SmartBear)
• Worked closely with developers, subject matter experts and other testers to review and implement new test processes. Automated testing by creating test scripts and external test data

Software Quality Engineer

Confidential, Omaha, NE

• Contributed to release planning and eliminated ambiguity in testing scenarios, thus yielding better requirements and acceptance criteria
• Converted payroll system from existing system to new system
• Communicated test results, outstanding issues and overall risk assessment
• I worked on 2 projects; 1 Kanban and 1 Agile.

Oracle Forms Developer

Confidential, Omaha, NE

• Took project design and determined the best way to code the custom program to arrive at intended results
• Used Oracle Reports, Oracle forms and standard PL/SQL to gather data and generate reports
• Designed, developed and delivered custom systems and reports to end-users

Quality Assurance Specialist

Confidential, Lincoln, NE

• Reviewed new or modified application software and integrated systems, including relevant documentation, diagrams and application flows - Utilizing Agile Scrum methodologies
• Wrote, developed and executed QA analytical test plans and test scenarios
• Reported software defects and determine resolution with developers

Sr. Client Server Development Analyst

Confidential, Lincoln, NE

• Used Comverse billing files to create and update internal ORACLE database tables and generate Crystal reports for business users
• Moved development code, scripts and system environment changes into production, using change management principles
• Created and maintained UNIX/KSH and PL/SQL scripts
• Advised department on UNIX issues and solutions
• Implemented and maintained Cybernation ESP job scheduling system
• Made changes to Java code for enhancements to the Media Store catalog processing
• Worked with Operations to implement ControlM job scheduling system to improve the efficiency of nightly processing
• Converted Alltel data into Verizon formats due to company buyout

Sr. Business Analyst

Confidential, Omaha, NE

• Conversion of client's s hardware and Comverse applications software for prepaid wireless reporting systems
• Supported database using Toad on Oracle server, Crystal Reports and other scheduled reports
• Worked with Alltel UNIX System Administrators to assist in setup of new server to conform to previous Comverse hardware configuration including SSH, SSL SFTP and SUDO
• Coordinated security changes with other affected departments

Project Manager/Head of Programming

Confidential, Lincoln, NE

• Led team of programmers in the development of software for dental and medical offices
• Worked with vendors to integrate or interface to their products, utilizing Agile methodologies
• Developed applications using Cocoa/Xcode for Apple Macintosh computer systems
• Product received certification from the CDAnet (Canadian Dental Association) for sale in Canada

Regional IT Projects Manager

Confidential, Lincoln, NE

• Translated functional requirements for potential systems into technical requirements
• Directed and implemented projects of clinical and non-clinical nature for multiple customers
• Analyzed business needs and determine implementation project requirements
• Made presentations to various audiences including project stakeholders, leadership and management
• Assisted technical staff with new technologies and processes designed to improve efficiencies throughout the organization

Project Manager/Sr. Programmer Analyst

Confidential, Lincoln, NE

• Led ongoing development, enhancement and maintenance of systems based on user requirements
• Performed hardware and software configuration and implementation, RS6000 OS and proprietary system upgrades, problem analysis and troubleshooting
• Served as primary liaison between support, development and quality assurance departments
• Implemented complete security system, including policy and procedure changes