PROFESSIONAL QUALIFICATIONS:

• Over 15 years of experience as a Business Systems Analyst, most recently in the Healthcare Insurance and Finance domains.
• Experienced with the systems\software development life - cycle (SDLC), process phases and methodologies for planning, design, build, test, and delivery complex solutions.
• Functions as a liaison between the business stakeholders and the project team.
• Demonstrates and accountable for requirements management via functional specifications.
• Communicates using a variety of methods such as text, models, diagrams, prototypes, use cases, or user stories.
• Facilitates interviews and requirement elicitation sessions.
• Prioritize the requirements in accordance with known methods such as the assessed business value.
• Adept at negotiating and resolving requirement conflicts.
• Serves as a liaison to represent the business stakeholder to the solutions project team and provide answers to questions.
• Provided or assisted with the definition and execution of test plans.
• Improved project processes by facilitating a review session to propose recommendations.
• Maintained the solution in production, working with end users as defined by the change management and governance processes.
• Healthcare Insurance (Claims, Payer, Member, Provider)
• Finance (Mortgage), Banking and Finance Services
• Asset Protection (Home and Auto Insurance, Retail)
• Forensics (Federal-Immigration, State-Fraud)
• eCommerce (Healthcare Insurance, Retail, Biomedical Equipment)
• Manufacturing (Inventory Control, Time Management)
• Analytics (Government - Cardiology and Nephrology for Rates of Mortality)
• Healthcare ( Biomedical Engineering for Nephrology, Cardiology, Pulmonary Function Testing)

TECHNICAL SKILLS

Business Analysis:  IIBA - BABOK, PEGA (SmartBPM - Direct Capture of Objectives (DCO)

Project Management:  PMB OK, Waterfall, Agile (SCRUM), PEGA (SCRUM).

Tools:  MS Excel, MSProject, Planview, JIRA for Agile(SCRUM)

EA Frameworks:  Zachman, The Open Group Architecture Framework (TOGAF).

Architectural Styles:  Service Orientated Architecture (SOA), Enterprise Application Integration (EAI), OOAD

Methodology: System Development Lifecycle (SDLC)

Modeling Tools:  MS Visio, Provision, System Architect, Casewise, Alphabet, PEGA (DCO, BPM, CPM, MRT), ERWIN

Databases:  MS Access, DB2, MS SQL 8.0, Oracle 10i, Teradata.

Integration:  DataStage, Informatica, MS SQL (DTS, SSIS), Web Services (SOAP UI).

Business Process Management / Business Rules Engine (BRE):  MicroStategy, Biz Talk, PEGA BPM Suite (DCO, ACC), PEGA Process Commander 7.0

Reporting and Analytics: Crystal Reports, Cognos.

Testing:  WinnRunner, Test Director

Industry Standards:  ISO, Mortgage Industry Standards Maintenance Organization (MISMO), HL7, UML, Information Technology Infrastructure Library (ITIL).

Languages/Technologies:  C, C++, Visual Basic 6.0, Java, J2EE, JSP, Servlets, C#, ASP, .Net, HTML 5.0, DHTML, XML, XSD, DTD, XLST, SQL, UML, VBScript, JavaScript, Web Services (SOAP).

Other:  Window NT, Windows 2000, Tomcat, JVM, JBOSS, Weblogic, Web Methods, ERWIN, MSOffice, XML Spy, SOAP UI, Active Directory, LDAP Browser, PeopleSoft 9.0 (HR, Financials), Adobe Photoshop, SharePoint Designer.

WORK HISTORY:

Confidential

Responsibilities:

• Led matrix project teams of people who have responsibility as business stakeholders, business SME’s and developers for systems, data driven web portals, business application development, and legacy systems integration.
• Collaborated with management and colleagues to translate corporate/functional business objectives into a strategic/tactical project plans for development.
• Developed, analyzed and reported resource requirements to support projects (e.g., staffing, costs).
• Collaborated with management to ensure operational budgets are properly estimated and controlled; provide overall recommendations, and develop controls and measurements to monitor project progress.
• Facilitated sessions with business customers (e.g. stakeholder, sme’s) to elicit project requirements, define priorities, and approvals.
• Developed and maintained projects application requirements and use cases using PEGA BPM Suite (DCO) tools.
• Collaborate with business customer to developed storyboards for prototyping solutions using PEGA BPM Suite (Application Accelerator).
• Developed projects Functional Specification of approved solutions.
• Developed Agile (SCRUM) development implementation project plan.
• Collaborated with developers for detail design and assignment of development tasks.
• Managed and reported on project development progress in designated SharePoint project site.
• Developed Unit, Regression, and UAT Test Scripts.
• Configured and Migrated application with PEGA Process Commander to appropriate environment.
• Facilitated UAT testing sessions with project business customer.
• Provided continued support of completed projects enhancements or problems with change management, and scheduled future releases for governance committee reviews.

Other Projects:

• Contributing member of the Enterprise Architecture Committee, responsible for review and approval of Business Architecture utilization in capital funded projects,
• Establishment of department (ASK) Change Management System and process.
• Establishment of department (ASK) Governance Review process.
• Premium Designation: Data driven web portal reporting physician scores for quality and efficiency.
• Re-Engineering of current state. Provided current and future state analysis of business processes and associated data flow.
• Led team of data modelers for the conceptual, logical, and physical data structures in MS SQL 8.0 database.
• Provided data analysis for ETL activities using SSIS procedures.
• Provided data analysis for reporting using Cognos to derive updates for physicians qualifying for premium designation.
• Collaborated with team members to develop and implement the business process modeling guidelines, standards and best practices for the Business Architecture practice.
• Enterprise Database Association (EDBA): Project identified redundant data stores.
• Provided analysis and models of each business segments data stores.
• Relational Regulatory Database (RRDB): Project for the development of a new state regulatory repository.
• Provided analysis and documentation of requirements documentation.
• ETLTek Web Portal: Project to develop web portal for ETL support.
• Provided analysis to define the workflow process model for a web portal to be developed for the ETL support team,
• Ovations 360: Project to define conceptual data model
• Provided conceptual data model.
• Ovation EI: Project for development of data model
• Provided a conceptual comparison model of the current and future states data model..
• NextGen – Health Check: Project determined the customer satisfaction score of the NextGen division.
• Conducted customer surveys for the NextGen - Health Check project. Outcome of surveys produced documentation with scores to be used as a guideline for improvement of NextGen.

SENIOR BUSINESS SYSTEMS ANALYST

Responsibilities:

• Project management and leadership of development team.
• Analysis utilizing the Agile methodology to define the user stories, unit testing, estimation of the solution, resource assignment, recurring status monitoring of the projects development and deployment of the solution.to the environments
• Project: Re-engineering of data driven web portal for Underwriting and Pricing of Mortgage applications
• Involved current state analysis and transition to automation processes using the PEGA Process Commander.
• Analysis utilizing the Agile methodology to define the user stories, unit testing, estimation of the solution, resource assignment, recurring status monitoring of the project development and deployment of the solution to the environments
• Projects: Custom Implementations (Client Branding) of Underwriting and Pricing Mortgage application.
• Responsible for project management and business systems analysis.
• Federated National Bank of America (FNBA) – Branding of underwriting and pricing of residential; mortgages.
• Mercantile – Branding of 3 methods of underwriting and pricing of residential mortgages.
• Decision One – Branding of underwriting and pricing of residential mortgages. Also addition of functionality; prepayment, promotion, evaluation tracking, outdate and user synchronization.
• Residential mortgage conversion of FNMA to MISMO standard messaging.
• Functionality for the “On Demand Export” tool for residential mortgages.
• Functional for the “Auto-Import” of FNMA 3.0, 3.2 and MISMO type residential mortgages.
• Functionality for Database Synchronization of residential mortgages created directly to Private Branded Assetwise (PBA).
• Functional for the “Upfront Validation” of residential mortgages.
• Analysis for the refactoring of the Pricing Workflow for residential mortgages.
• Functionality to publish the results in a text format of a Private Branded residential mortgage application submission.
• Functionality for the “Auto-Export” of a residential mortgage.
• Reengineering of Assetwise Direct (AWD) Tahiti – versions 1.0, 2.0.
• Implementation of enhancements for synchronization of Assetwise Direct (AWD)-Tahiti – versions I8, I9, I10.
• Implementation of enhancements for Private Branded (PB) Pricing - versions: 3.0, 4.0, 5.0, 6.0, 6.1, 6.2
• Functionality for web based, eCommerce Automated Billing (eCAB).
• Functionality for the enhancement of Touchstone - version: 6.2, a applications used for testing of residential mortgage scenarios.

Senior Business Systems Analyst

Responsibilities:

• Develop application to Assess Cost of Home Fire Protection Insurance
• Responsible for project management, analysis, solution design and implementation.
• Develop application to validate individual’s background for Visa registration.
• Responsible for project management, analysis, and solution design.

CONSULTANT – BUSINESS ANALYST

Responsibilities:

• Collaborated on team providing business analysis for the integration of the Escape – Order Procurement System with the Home Cable\Satellite configuration Kiosks.
• Provided the AS IS \ TO BE business process modeling of the Asset Protection processes.

Software Developer

Responsibilities:

• Provided design and development of an online endoscopy product ordering system with integration to Medtronic.

Responsibilities:

• Provided design, development and onsite implementation of PeopleSoft for inventory and time management.

Technical Lead

Responsibilities:

• Provided onsite implementations of proprietary analytic applications for government (CDC), reporting of cardiology procedures patient mortality rates.