SUMMARY:

• Microsoft Certified I.T. Professional and BS in Accounting with 8+ years of IT experience at the enterprise level.
• Result - driven, customer-focused, articulate and analytical with problem solving skills.
• Experienced in requirements gathering, analysis, design, development, testing, implementation, production support, and documentation.

TECHNICAL SKILLS:

Advanced: Wire shark, Eclipse, JIRA, Microsoft SQL Server Java, Excel, Agile Development, Tidal Enterprise Scheduler, Precise, Citrix

Intermediate: Visual Studio 2012, Access, Visual Studio, MS Project, Visio, Zephyr, Informatica, Symantec ghost, Remedy, Teradata

Novice: SAP, ITIL,C++, Python, SAP Business Objects, R studio.

PROFESSIONAL EXPERIENCE:

Confidential, VA

Business Analyst 3 / BO Developer

Responsibilities:

• Work on highly complex, cross functional, enterprise business intelligence solutions
• Provide subject matter expertise for key enterprise data and BI core functions
• Participate in work stream planning process including inception, technical design, development, testing and delivery of BI solutions
• Develop and reviews work plan timelines and manages workflows to meet timeframes
• Participate in project management estimation process and plan service demand forecasts
• Conduct analyses of functional business processes and functional requirements and participate in the development of business cases in the support of process changes
• Evaluate internal and external customers’ needs and abilities in order to provide appropriate solutions
• Advise management on how BI plays a critical role in improving business management and optimization
• Explore data to discover patterns, meaningful relationships, anomalies, and trends
• Develop best practices for report deployments
• Analyze testing results to ensure the solution meets the needs of the business
• Recommend quality metrics and ensures quality metrics are documented and tracked

Technologies Used: Teradata, Oracle, JIRA, Business Objects, Remedy, Microsoft SQL Server, SSRS, Linux, Java, Excel, XML, Agile Development, Continuous Integration, MS Project

Confidential, Norfolk, VA

Business System Analyst

Responsibilities:

• Defined specific business requirements to address complex business needs
• Daily UAT testing with Zephyr program
• Conducted interviews with key business users to collect requirement and business process information
• Designed and developed use cases and activity diagrams
• Developed and executed functional test scenarios and test utilizing user stories contained within Agile sprints
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Designed and implemented basic SQL queries for QA testing and report / data validation
• Reviewed project requirements to ensure requirements are testable
• Document the working inventory into excel
• Reviewed technical documents
• Tracked test execution results within Zephyr for JIRA
• Utilized JIRA for tracking defects found during testing
• Analyzed test output, identifying discrepancies and clearly documenting defects
• Identified root cause of data quality issues and complete complex data investigations to resolve issues
• Loaded data into the database from flat files
• Worked directly with the developers to ensure all requirements are met
• Provided references for users by writing and maintaining user documentation
• Extracted / cleaned data from different source systems
• Scrubbed external data lists and follow processes to properly upload data into the appropriate database.
• Remotely performed DBA tasks using Precise and Tidal enterprise scheduler
• Remotely monitored the effectiveness of processes to ensure consistency
• Ensured that the new records are enriched accurately and within agreed SLAs
• Researched data processing related problems and prepares materials for their resolution
• Participated in database analysis to determine the most effective methods for management, retrieval and delivery of data; supervise and participate in the selection and implementation of new and improved system

Technologies Used: Citrix, Teradata, Windows, Visio, MS Project, SQL Server Management 2012, Xpresspro, Tidal Enterprise Scheduler, Precise, Informatica, Excel, Zephyr, JIRA

Confidential, Virginia Beach, VA

Tech Project Analyst

Responsibilities:

• Oversee various projects
• Developed project plans and managed project scope
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Maintained project schedule using MS Project
• Performed analysis and research about applications and new technology
• Prepared reports and statistics for management and team on project process status
• Generated project status reports to management
• Assisted in integration of desktop, laptops, mobile and other end-point devices with Enterprise-systems
• Responded to 2000+ users requests for hardware or software assistance and help troubleshoot and solve PC and network problems
• Supported IT team with creating functional specification documents for the design, development and implementation of strategic projects
• Provided timely project status updates to the project managers
• Assisted with development of project plans
• Kept project database up-to-date
• Performed functional testing
• Assisted & created SSIS packages to import from and export data to Excel spreadsheets, text files, and SQL database tables
• Developed various report types such as drill downs, matrix, reports using SSRS 2012
• Participated in team/group meetings
• Involved in gathering and preparing the requirements documents

Technologies Used: Microsoft SQL Server, SSRS, Citrix, Remote Desktop, MS Project, SharePoint, Windows, Agile Development, JIRA

Confidential, Norfolk, VA

Lab Supervisor / System Analyst

Responsibilities:

• Managed Microsoft Windows Active Directory environments, Exchange email systems, SQL databases, and VMW are virtual environments
• Provided Tier 1&2 / help desk support to students, faculty, and staff
• Organized cross training of team members and users to become more responsive
• Assisted with maintaining SQL database
• Setup and on-going maintenance of user accounts
• Executed and monitor new and existing programs’ software performance tests to correct errors and identify improvement areas
• Logged equipment damage and malfunctions with management
• Assisted with making computer images and deploying images cross campus
• Managed, set up, and provide assistance for events that require technology
• Labeled and document inventory of equipment and location of equipment

Technologies Used: Microsoft SQL Server, SQL Server Management Studio, Windows, Symantec Ghost, VPN, Cisco, R studio, Wireshark, Mac OS, Virtual Box, Agile Development