SUMMARY:

• Sr. Business Analyst Professional with 8+ years experience in the ecommerce, Banking, Healthcare and Financial Industries.
• Most recently wrapped up with Nordstrom in which was a Sr. Business Analyst. Project involved supporting technological change from development to implementation and maintenance.
• This includes development of new features, enhancements and break fixes for their e - commerce channel and implementing Identity and Access Management.
• Within most of the previous roles was responsible for enhancements to various systems and web portal upgrades to increase efficiency.
• Confidential is very experienced in working with the development as well as the business side to create complete technical and functional specifications.

TECHNICAL SKILLS:

• In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, Visio and other related tools.
• Conducted Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SME’s), requesting detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
• Demonstrated ability to work actively in different phases of SDLC in teams, fostered cooperation and collaboration among individuals in the work unit and helped team resolve conflicts constructively.
• Experience in analyzing Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and propose changes as per various internal and external requirements gathered for process improvement.
• Excellent writing skills in generating project charters, project plans, Business Requirements documents, Use Case Specifications Test Plan, Risk Management Plan and Publishing Regular Reports with status and metrics.
• Proven ability to reduce costs during the software development phase.
• Experience in enterprise wide initiatives under Identity and Access Management (IAM) for clients in financial and Retail industry.
• Extensive experience in Role Based Access Control (RBAC) and Access Recertification
• Excellent leadership skills including issue management, conflict resolution, business and process analysis, and team building and staff management.
• Hands on experience and knowledge of various Quality Assurance and reporting tools.
• Expertise in Database Querying and writing SQL Queries
• Expertise in writing training manuals to train end users
• Have a good understanding of the ETL business flow between end users and senior developers.
• Applied SQL Management Studio software to Extract, Transform, and Load Data from Excel spreadsheets as well as many other sources.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA / Minneapolis, MN

Business Analyst / Product Owner

Responsibilities:

• Conducted interviews and facilitate sessions to gather requirements for projects in order to ensure requirements provided clear understanding of business need.
• Used AGILE methodology to manage the software development process and acted as the Product owner in the iteration cycles.
• Responsible for detailing out the user stories and acceptance criteria and eventually deciding the user stories that could be included in a Sprint.
• Participated in product backlog grooming sessions, sprint planning meetings, sprint review meetings, sprint retrospective sessions.
• Created, iterated, prioritized and groomed user stories that make up the Scrum project’s product backlog.
• Managed projects involving new built in features for Nordstrom Mobile devices.
• Assisted in the planning and coordination of all required tasks prior to each sprint to ensure all necessary artifacts are ready for the Scrum team’s consumption.
• Worked with design agencies during the creation of wireframes and design comps.
• Applied knowledge of multiple business processes such as supply chain and inventory handling in order to identify impacts of proposed changes/solutions
• Utilized knowledge of Use Cases, Process Flows and Mock-ups/Wireframes to ensure deliverables met Company guidelines.
• Coordinated with the infrastructure security architecture teams for SSO (Single Sign on) & IAM (Identity Access Management) capabilities of internal/ external users, as per the business requirements.
• Worked on various Profile Management capabilities including Registration, Login, and Analytics & Reporting.
• Worked on Identity and Access Management (IAM) and Self-service Password Reset project that led to 30% improved user productivity, reduced calls to help desk.
• Responsible and accountable for scope of testing efforts, including reviewing and validating test scripts, preparing User Acceptance Test (UAT) plans and approaches for small to medium size work efforts, and tracking defects and issues to resolution
• Partnered with other Scrum Team Business Analysts to maintain strategic alignment in regards to creative, functional and project delivery goals.
• Interacted with various cross-functional teams across the organization to achieve the project’s vision and elicit requirements for new self-service capabilities and functionality.
• Participated in planning, organizing and guiding tracks of work, including estimating work effort required to complete tasks and navigating unexpected changes and/or obstacles
• Drove work efforts, coordinated with business and IT support systems in production and new development work by coordinating between appropriate teams, provided knowledge transfer and notification across impacted parties.
• Analyzed conditions using problem solving and reasoning skills to make timely, effective, holistic decisions considering priority and customer impact.

Environment: Agile, MS Visio, JIRA, MS Project, Microsoft Access, SharePoint, HP Quality center, Microsoft Excel & Power Point, Load Runner, ASP.NET

Sr. Business Analyst

Responsibilities:

• Prepared business requirements document and conducted GAP analysis of as-is and to-be business processes
• Assisted end-users in articulating business requirements and coordinated workshops and brain storming sessions
• Conducted Use Case survey and created Use Case documents.
• Got sign offs from all relevant project stakeholders on all project deliverables
• Analyzed and managed organizational change impact on the current systems environment, people and process
• Worked on tracking benefit for the products over the period of time to track revenue
• Extensively used MS Project 2010 for a Project Management project and applied concepts of work breakdown structure, resource allocation, risk management, network flows, cost and schedule variance
• Evaluated and analyzed variances in deadlines, tasks, milestones and resource loading
• Facilitated project meetings including scheduling, recording and distributing minutes, and following up on action items
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Project Charter and Project Approach Documents
• Understood the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios
• Expertise in facilitating and conducting Joint Application Development (JAD) sessions with Business Clients to identify business rules, functional and non-functional requirements
• Analyzed the current system for the performance issues and the size of content stored
• Identified the issue involved in current system workflow and provided a better and efficient workflow solution
• Provided improvised workflow solutions in the new system
• Understood the external impacted systems and provided the same functionality in new system with minimum impact to the external systems.
• Worked closely with Business SME's managers for better understanding of risk/issues involved in Document storage
• Analyzed data and products using SQL queries.
• Proficient in MS VISIO to make Use Case models, Activity Diagrams, and Business Process work flows
• Created monthly/weekly status reports to update the project schedules & deliverable plan to Business and Portfolio Project Manager
• Expert in working with multiple offshore teams to make them understand what business is looking for to be build in the project
• Worked with development team in India for coordinating different development effort.

Environment: Agile methodology, MS Office Suite, SQL, MS Visio, MS Project, SharePoint, JIRA, Rally, Windows 7, MS Access, Oracle DB, Documentum.

Sr. Business Analyst

Responsibilities:

• Coordinating with Business Partners and Information Technology Application Groups to define Business Roles and Technical Roles and assists in integrating these requirements into IAM solution.
• Understand and document the specification for onboarding identity and application data into access governance platform.
• Performed Completeness and accuracy checks and reconciliation on the data and evidence received
• Documented the steps performed during Completeness and accuracy checks and transformation
• Transformed the data into a specified format using MS Excel, MS Access, and other tools to upload to OIM
• Worked with the OIM (Oracle Identity Manager) team to perform removals of access from application
• Worked with the Manual Controls team and provided them data for the applications that were not connected to the OIM. Manual controls team then created the Access Reviews manually.
• Worked with 3rd party application owners to define and document process to collect their user access data.
• Worked closely with the Data Access Modeling team to identify application scope and to resolve any issues identified during reconciliation of data.
• Establish and analyze identities, roles and access assignment and develop RBAC.
• Design and analyze Security Administration processes / workflows, recommends ways to improve efficiency and effectiveness and helps implement the solutions.
• Configure, analyze, and maintains IAM tool ensuring high efficiency and effectiveness of the tool.
• Recommend, analyze and support integration of additional systems/applications to IAM.
• Define requirements, and analyze all data feeds to ensure that IAM is receiving accurate and timely data from target systems and other data sources
• Recommend best approach for Entitlement, Transfer reviews and Orphans reviews and implements solutions and workflows for the reviews
• Documentation for procedures and workflows including flow diagrams
• Troubleshoots IAM issues related to the tool configuration or the data itself
• Writing test cases for the Joiner, Mover and leaver in the organization
• Defines roles based on the entitlements and validate those roles whether it is accurate to the job performed by the employee.

Environment: Agile methodology, Rational Suite (Requisite Pro, DDM, ClearQuest, ClearPro, MS Office Suite, MS Visio, MS Project, Business Objects, Web 2.0

Business Analyst

Responsibilities:

• Assisted Development of Vendor Contract strategic document - Identified new business rules, statement of work, and service level of agreement.
• Conducted JAD sessions, walkthrough meetings, review meeting etc.
• Created Vendor Management Project Plan, Negotiations, Migration Plan, Communication plan, Vision Document using RUP as Cigna moved to the new platform from existing LMS Universe.
• Identified user requirements, business rules, business processes and translated them into functional requirement (BRD using RUP)
• Expert in developing Business Process Models that involved enhancements, modifications, and new features for existing application.
• Knowledge discovery & migration to a new platform, parallel run of both systems and experience in decommissioning the old system.
• Conducted sessions with developers to explain the user requirements and understand the system changes required to facilitate these changes
• Conducted walk through meetings with testing team to explain them the various changes made to the system that needs to be tested before implementation
• Helped the testing team in making up the test strategies and test plans to be used in the testing process
• Responsible for signing off on the test strategy document which explains the testing methodology being adopted by the testing team
• Created Use Case scenarios and interfaces using UML methodology.
• Identified new business process using UML.
• Developed Business Case, ROI, 5 year benefits including incremental, hard and soft benefits.
• Formalized and tracked issue log, risk, plans, actions items, gap analysis etc.

Environment: Rational Unified Process (RUP), Caliber RM, MS Project, MS Visio, MS Word, MS Excel, Quality Center, Toad 7.x, SQL Server 2005, ClearQuest, ClearPro.

Business Analyst

Responsibilities:

• Implemented the SDLC for the developing life cycle and followed the standards process in the application.
• Translated business requirements into functional requirements and approaches for developers.
• Provided management support to the offshore End-to-End integration/ Regression Test Team.
• Workflow documentation and comprehensive training to the healthcare clients.
• Analyzed corporate healthcare business processes to develop customized solutions.
• Working with Medicare operational management to monitor, trend and report on operational metrics such as timeliness, workload, and staff trending, customer satisfaction, and other key measures to facilitate performance excellence.
• Interacted with healthcare clients to gather requirements, objectives, and input and output requirements.
• Developed test cases and scripts for front end testing.
• Performed execution of test cases manually to verify expected results.
• Ensured the accuracy and consistency of the data during the data loading process.
• Developed Use case, Functional, Object diagrams using Rational Rose.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
• Was involved in managing the Daily Standup meetings and also ensured that quality standards were enforced as per the build-release schedule.
• Developed a detailed test plan and test cases to cover all the requirements.
• Developed Flowchart and process diagram using Microsoft Visio.
• Analyzed data architecture, documented and delivered data mapping, performed risk analysis.
• Frequently communicated with developers to resolve technical issues.
• Have worked with offshore development team that was in various locations in India.

Environment: UML, MS Visio, Rational Requisite pro, Enterprise Architect, MS Office, Enterprise Architect, Quick Test Pro, MS SharePoint, Mercury Test Director.

Business Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Conducted interviews with end-users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Participated in various stages of data and requirement analysis for project needs.
• Identified internal and external system requirements, design and configuration set-up, created User Documentation and conducted training classes.
• Developed business requirement specification documents as well as high-level project plan.
• Involved in technical writing, which included analysis, review and approval of the trading system documentation.
• Participated in JAD sessions with relevant business Units to optimize workflow.
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Assisted PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Involved in writing training manual.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.

Environment: UNIX / Oracle Platform, MS Visio, RUP, Rational Rose, JCL, Rational Clear Quest, Wealth management, TLM, SQL, ITIL, Rational Clear Case.