Quality Engineer Resume , San Antonio, TX - Hire IT People

SUMMARY:

Professional Scrum Master certified Technical Analyst/Associate with experience over 10 years in supporting Business Solution Software, Business Solutions and Customer Support Operations. Aiming to use my strong prioritization skills and analytical ability to achieve the goals of your company.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Quality Engineer

Responsibilities:

Using AGILE methodology to conduct Quality Assurance Testing for Global Sales Enablement and Salesforce Integration Project which include 9 different applications.
Responsibilities include Test Case Design,, Test Execution, Defect Management, API Testing, Training Mentoring Manual testing Team and generating Team performance Metrics.
Integration testing for Salesforce Transformation.
Giving project demos to the stakeholders.
Creating Performance Matrix and Team Velocity charts.
Gathering requirements from the Scrum Team and turning them into stories for the QA Automation Team.
Facilitating Sprint planning, Story Grooming and Retrospective meetings for the QA Automation team.
Creating Automation unit tests in Python and Selenium IDE using the Framework Opencafe.

Confidential, Troy, MI

Quality Analyst

Responsibilities:

Converting business requirements from Stakeholders to functional & Technical requirements.
Creating stories for the Scrum team.
Creating Test Plan, designing test cases and executing them.
API testing.
Conducting the User Acceptance Tests.
Final Product demo to stake holders.

Confidential

Analyst

Responsibilities:

As part of the pilot team, facilitated the Knowledge Transition from onsite to offshore team for Confidential .
Created the Standard Operating procedures for the team.
Trainer and SME for the Confidential Personal Portfolio Service.
Transaction processing Investments and Redemptions at 99.99% level of accuracy.
Creating reports on the team performance.
Accounts Receivables Specialist for Confidential and resolved disputes regarding incorrect posting of payments and completed a LEAN project to enhance collections technique.

Confidential

Technical Support Executive

Responsibilities:

Providing Technical Support to customers of MSN Narrowband Internet Connection.
Troubleshooting problems related to Connectivity, MSN software, TCP/IP, modem, dll files, communications suites, username & passwords, installation of MSN software, Operating System and attached peripherals.

Confidential

Process Associate

Responsibilities: