SUMMARY:

• Sr. Business Analyst professional with 9+ years of expertise in the Healthcare, Banking, and Financial domains.
• Within most of the previous roles was responsible for enhancements to various systems and web portal upgrades to increase efficiency.
• Highly experienced in working with the development as well as the business side to create complete technical and functional specifications.
• In - depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification, Object Modeling Technique, Extreme Programming, and Object Oriented Analysis and Functional Requirements Specification, Rapid Application Development, and MS Visio.
• Highly qualified in changing the needs of business users and stakeholders to the functional/technical requirements.
• Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.
• Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
• Experience conducting JAD (Joint Application Development) sessions with Stakeholders and Business Partners to resolve issues.
• Performed Scope Analysis, Stakeholder Analysis, Gap Analysis, and Traceability Matrix and used Visio for Business Process Modeling adopting UML standards.
• Extensive experience in the field of Business Analysis, Risk Analysis, Software Validations in Banking projects, multi-tier, and web-based application for various horizontal and vertical industries.
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Experienced in creating Business Process Procedure Documents and providing system training to business and end users.
• Strong systems experience including Oracle SQL, Crystal Reports and business intelligence and CRM packages.
• Deep understanding of Software Quality Assurance Techniques, CMM, Six Sigma and ISO Standards and highly acquainted in working in SOX Compliance Environment.
• Proficiency in Risk Management Process & Technology Reengineering, Sarbanes Oxley Implementation, Valuation Review Process & Technology, Strategic Sourcing, Metrics and Benchmarking.

 SKILLS:

Tools/Methods:

• RUP, UML
• Agile, Waterfall
• MS Visio
• MS Office (Word, Excel, PowerPoint, Project, Outlook, Access)
• Oracle SQL Developer
• Rational Requisite Pro
• Rational Rose
• HP Quality Center (QC)
• Oracle EBS
• JIRA
• Service Now

Relevant clients:

• Coventry Health Care
• Bank of America
• JP Morgan Chase
• Cardinal Health
• Lazard Capital Market

SUMMARY OF EXPERIENCE:

Business Systems Analyst

Minneapolis, MN

Confidential

Responsibilities:

• Analyzed the AS-IS and TO-BE flows to identify the pain points in the process flow and suggested remedies for the business process improvement.
• Coordinated with Business Partners and Information Technology Application Groups to define Business Roles and Technical Roles and assisted in integrating these requirements into IAM solution.
• Understood and documented the specification for onboarding identity and application data into access governance platform.
• Assisted in Business Process Mapping by identifying and translating the needs of the business users into viable solutions.
• Created Process Flows and Activity Diagrams using MS Visio.
• Performed completeness and accuracy checks and reconciliation on the data and evidence received.
• Documented the steps performed during completeness, accuracy checks and transformation.
• Transformed the data into a specified format using MS Excel, MS Access, and other tools to upload to OIM.
• Worked with the OIM (Oracle Identity Manager) team to perform removals of access from application.
• Worked with the Manual Controls team and provided them data for applications not connected to the OIM to ensure manual creation of Access Reviews.
• Worked with 3rd party application owners to define and document process to collect their user access data.
• Worked closely with the Data Access Modeling team to identify application scope and to resolve any issues identified during reconciliation of data.
• Established and analyzed identities, roles and access assignment and developed RBAC.
• Designed and analyzed Security Administration Processes/Workflows, recommending ways to improve efficiency and effectiveness and helped in implementing the solutions.
• Configured, analyzed, and maintained IAM tool ensuring high efficiency and effectiveness of the tool.
• Recommended, analyzed and supported integration of additional systems/applications to IAM.
• Defined requirements and analyzed all data feeds to ensure that IAM was receiving accurate and timely data from target systems and other data sources.
• Recommended best approach for Entitlement, Transfer Reviews and Orphans Reviews, and implemented solutions and workflows for the reviews.
• Documented procedures and workflows including Flow Diagrams.
• Troubleshoot IAM issues related to the tool configuration or the data itself.
• Reviewed and approved Test Cases using the HP Quality Center (QC).
• Wrote Test Cases for the Joiner, Mover and Leaver in the organization.
• Worked closely with the Build and Release team to change the issue workflow of the project’s JIRA board from basic to lean to accommodate additional statuses for the bugs and story issue types.
• Configured the scrum boards and created filters to manage the issues/tickets in JIRA.

Sr. Business Analyst

Charlotte, NC

Confidential

Responsibilities:

• Built a strong relationship with the client group, internal and external, to understand, document, and deliver the analytical and reporting solutions required.
• Followed up with the SMEs in every module to ensure that HIPAA guidelines were followed.
• Conducted one-on-one interviews with high-level management team and participated in JAD sessions with the SME's.
• Documented and delivered Functional Specification Documents, and captured organization-wide metadata.
• Helped manage risk analysis and mitigation plans, status reports, and client presentations; deliverables, and established critical success factors.
• Developed prototype of new content management system as well as Use Cases and Activity Diagrams.
• Assisted developers in creating Sequence Diagrams and Collaboration Diagrams using MS Visio.
• Created Business Process Maps using SIPOC to ensure stakeholder buy-in for the organization wide cultural change towards ECM Centric Business Processes.
• Worked with SQL queries for creating test data. Conducted SIT and UAT with QA team.
• Reviewed, approved and managed the Test Cases in HP Quality Center (QC).
• Conducted and participated in sprint planning meetings to define the Sprints and the duration of each sprint and prioritized the requirements, and placed them into the sprint backlogs.
• Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
• Configured the SCRUM boards as the owner and administrator of the projects in JIRA.
• Used SQL queries to extract data from relational database to perform data analysis.
• Assisted the database team in understanding the ETL requirements.
• Analyzed and collected business requirements for current and future state processes and created the requirements specification document.

Sr. Business Analyst

NYC, NY

Confidential

Responsibilities:

• Worked on requirement collection and documentation for IMR and defined the project scope in Agile Environment. Maintained all the documents in Single Point Access SharePoint link access in ECM System.
• Assisted the Enterprise Data Architecture team to develop relational database models.
• Facilitated JAD Workshops and Joint Requirement Planning (JRP) Sessions to identify project objectives and created meeting minutes.
• Used RUP and SDLC Methodology, and managed the iterative cycles through an effective project plan created using MS Project.
• Involved in all phases of Software Development Life Cycle (SDLC) using Agile Scrum Methodology and Rational Unified Process (RUP).
• Developed Burn Up Charts and assisted the Project Management team in updating the Work Break Down Structure as per the business requirement.
• Performed process mapping, data mapping and created artifacts for data requirements and data mapping.
• Assisted the database architect in designing data flow model, data modeling and also in workflow analysis, functional decomposition analysis.
• Assisted the Project Manager in change management activities through analysis of requirements effort, and resources.
• Worked on the Data Modeling, Entities and Attributes of the Data points and Templates.
• Analyzed technical architecture of the current system and created User Requirements Specification (URS) and Functional Requirements Specification (FRS) Documents as per the business requirements and process flow.
• Provided documentation such as Requirements Change Management, Change Control Management, Functional Requirements, Test Plans and Test Cases.
• Assisted PM with project planning, estimating, budgeting, resource allocation, collaboration and time capture.

Sr. Business Analyst

Dublin, OH

Confidential

Responsibilities:

• Elicited and gathered user and business requirements through JAD sessions and interviewing clients.
• Created prototypes to show clients a visual representation of the application.
• Analyzed enrollment and billing workflows and procedures in order to assist in the development of new or modified systems.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures.
• Created the Business Requirement Document for the enhancement of the existing services.
• Prepared system Use Case Specification Document with Use Case Diagram.
• Designed crosswalks for the letter values and codes.
• Met with clients, end users and stakeholders to elicit requirements via interviews, teleconferences, JAD sessions, surveys, questioners, and prototypes.
• Interacted with development team and QA’s to better understand vendor SLA’s and print production timeframes to ensure that the project was in real time.
• Prepared and implemented Test Cases for User Acceptance Testing with the UAT team using HP Quality Center (QC).
• Conducted integration testing and regression testing with developers and QA.
• Created various reports using appropriate filters in Service Now to track and report the progress of the tickets.

Business Analyst

NYC, NY

Confidential

Responsibilities:

• Obtained a detailed knowledge of the business process being followed in the project environment.
• Prepared Business Process Models that included modeling of all the activities of business from conceptual to practical level.
• Extracted the business requirements from the stakeholders keeping in mind their need for the application and documenting them using Rational Requisite Pro.
• Analyzed Business Requirements and performed Gap Analysis, and segregated them into High Level and Low-Level Use Cases, Activity Diagrams/State Chart Diagrams using Rational Rose.
• Extensively worked on the ETL mappings, analysis and documentation of OLAP reports requirements.
• Interacted with database developers for formulating the ER Diagrams and Data Flow Diagrams using MS Visio.
• Created cross-functional Flow Charts using MS Visio.
• Undertook back end testing using SQL and wrote queries.
• Effectively communicated between the developers and the end-clients, which guaranteed that development efforts were within the scope of the project.
• Supported traders for front office operations like order management.
• Held regular JAD sessions with different teams involving architects, developers, database developers, and quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Carried out defect control and change control in Service Now.