SUMMARY:

• Comprehensive knowledge of Business Analysis methodologies both Waterfall and Iterative Software Development Life Cycle (SDLC)
• Healthcare Clients worked at: UHG, BCBSMN, Group Health Insurance, Maxim Health
• Efficient in SQL. Performed extensive Data Mapping between legacy and target database
• Experience in Business Intelligence - SAP BO tool for the design of the reports at Penson Financial
• In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams, Class diagrams, Sequence diagrams, and Collaboration diagrams in Rational Rose, IBM Composer and MS-Visio
• Work with Standard Operating Procedures and help to improve new SOPs
• Ability to understand the Business process, and capture the Business rules in Models and documents
• Effectively used Rally Dev, JIRA to organize, and track of user stories
• Conducted collaborative workshops like JAD sessions and walkthroughs involving executives, developers, end users, and stakeholders
• Experienced as BA/QA analyst writing test cases and User Acceptance Testing (UAT) using SQL server and other testing tools
• Efficient in documenting data flows for new and existing applications
• Worked on complex project environments which needed multi tasking. Project’s budget ranged from 100k to $5 million dollars
• Extensive experience in mentoring and training other Business Analysts
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies
• Efficient in Share Point Server for managing documentation for the project

TECHNICAL SKILLS:

Software Development Methodologies: Waterfall, Agile, Rational Unified Process (RUP), SCRUM

Business Modeling Tools: MS Office Suite, MS Project, MS Access, MS Visio, ALM, Agile Central (Rally)

Languages: SQL, TOAD, PL/SQL, Visual Basic, C#, UML

Testing Tools: ALM, Test Director

RDBMS: Oracle 11g, MS Access

Requirements Gathering Techniques: Interviews, JAD- Joint Application Development/JAR- Joint Application Review/JRP- Joint Requirements Planning

Documentation: Project charter, Requirements (Business Requirements Document- BRD, Functional Requirements Document - FRD/BRD), Non-functional Requirements, Use Cases, Business Rules, Glossary, Test Cases, Requirements Traceability Matrix (RTM), Business Process Maps/Flows- AS-IS (current) and TO-BE (future), Defect logging

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis MN

Sr. Business Analyst

Responsibilities:

• Lead BA in capturing the requirements for End2End Scenarios for value streams like Constituent Services and Clinical
• Lead various requirement meetings to convert the scenarios and updated the status in daily stand up meetings
• Managed a Team of 10+ members and made sure that requirements are completed from all aspects
• Coordination with Business for the requirements sign off
• Played a key role in setting up standards for writing the requirements in Agile Central (Rally) and responsible in loading requirements from excel into Agile Central
• Responsible in setting the standards of writing the User Story customized to capture the End2End requirements
• Extracted necessary reports from Agile Central (Rally) on the requirements statuses for leadership updates
• Responsible in explaining the End2End process and training the team members including the product owners
• Provided training for new Business members on how the End2End process works
• Validate the technical flows with Data Flow Diagrams and follow up for any gaps in the data paths
• Responsible in reviewing the Business Process and capture it in the requirements
• Filter hundreds of features and decide what Features are ready to be executed for a given testing cycle
• Proactive in taking the responsibilities and facilitated JAD sessions in resolving complex action items
• Came up with innovative work ideas for productivity to wrap up tasks quickly and to meet the dead lines
• Identified what Business Functions would be appropriate for a Feature and mapped hundreds of Features to the right Business Functions
• Loaded defects into ALM that are related to Parallel testing
• Identify the features that are redundant and effectively maintain the inventory of the Features within Agile Central (Rally)
• Acted as SME for any test case related questions for all the team members and provided directions on next steps to be accomplished as part of End2End testing
• Conducted multiple JAD sessions for refinement of the user stories and Features
• Carried out detailed and comprehensive business analysis with effective Agile Methodology
• Perform traceability between features, user stories, and milestones for effective release strategies

Sr. Business Systems Analyst

Responsibilities:

• Co-ordinate with program owner(s) to understand the scope for the App developments
• Understand the systems landscape and interactions to draft the logic within the technical specs
• Review and understand requirements related to My Healthcare Cost Estimator app enhancements
• Update the technical specifications with appropriate pseudo code to reflect the Business changes
• Receive consensus with Business and Developers on the updated logic within the technical specs
• Coordinate with developers in explaining the changes in the logic and receive consensus
• Understand and Analyze the Project changes to explain the impact to the Business and effectively coordinate with the developers
• Analyze how the external projects implemented impacts the MyHCE app and effectively provide the inputs to the leadership
• Project is related to the Providers ratings which involves the API development between UHG and External Company Castlight
• It involves the development of various Provider related queries and responses
• Working with solutioning team in defining services needed for the domain, identify and define the solutions
• Captured all the Input Queries and Output attributes that would result in the API execution
• Worked with Optum Team members in order to submit the request for the effective API built executions
• Lead meetings with the cross functional teams and effective walk thru of the captured Business and System requirements
• Effective coordination with Project Manager to report updates and discrepancies on the Project
• Perform analysis on XML/JSON structures designed in standard Canonical model
• Perform mapping of data elements from service layer to the Enterprise Data Model

Sr. Business Systems Analyst

Responsibilities:

• Documented requirements and use cases. Attended daily stand up meetings for various project updates to convert customer needs to requirements.
• Using MS-SQL, wrote SQL queries to check the data for inbound and outbound data feeds between source and external 3rd party vendor systems.
• Gathering business rules and converting them into user requirement specifications.
• Proactive in taking the responsibilities and facilitated JAD sessions in solving complex action items
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams
• Documented system rules from architect meetings and made sure requirements are aligned with the process flows
• Conducted multiple meetings for the Release back logs and clarification of user stories
• Carried out detailed and comprehensive business analysis with the RUP methodology
• Prepared Business Process Models, which included modeling of all activities of the business from conceptual to procedural level.
• Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Created Requirement Traceability Matrix to make sure the current project requirements are being met
• Work with Development and QA teams to transition business requirements into QA test cases and assist in UAT
• Managed enhancements and defects promptly to assist the operations in resolving issues
• Provided project manager with regular status updates assisting the overall project management initiative

Sr. Business Analyst

Responsibilities:

• Defined and established appropriate/required level of artifacts that met the needs of the teams involved.
• Represented business operations and/or customers when not available or directly engaged.
• Verified traceability of requirements to system design.
• Drove User Acceptance Test Planning and Execution.
• Analyzed and documented detailed requirements for use by technical project team.
• Participated in project planning activities and contributed in status meetings, provided status updates on progress and issues.
• Executed Quality Reviews of Requirements.
• Developed Informational Materials for Business End-Users

Sr. Business & Quality Analyst

Responsibilities:

• Involved in the all project initiation activities and defined the deliverables and time lines for the project by closely working with project manager
• Captured all the As- Is process for the Safeguard.com and other Deluxe Corporation retail applications and clearly the documented the pain points
• Responsible in capturing the business applications end to end process flows that involved third party vendors using Microsoft Visio
• Mentored other BA’s on process orientation and acted as single point of contact for various Business and System owners
• Responsible in capturing various system requirements in technical specification document.
• Facilitated JAD sessions, web-ex and other meetings with business and architects for the best possible solutions for the third party vendor’s data transmissions
• Reestablished document templates for capturing the business, functional and technical requirements
• Performed the UAT testing and closed the defects accordingly using ALM
• Using enterprise architect tool, designed all the back end architecture for a critical Deluxe application by interacting with System Architects, DBA’s and various developers
• Used Oracle for 11g and used SQL extensively for the data analysis.
• Interacted with various vendors and documented the pain points for the day to day application usage

Sr. Business Analyst

Responsibilities:

• Documented the Business and Functional requirements and validate if the development met the Business standards
• Designed mock up’s on the App UI and successfully and obtained sign off from Business
• Interacted closely with all the technical architects in choosing the best solution for various functionalities like Healthcare Cost Estimator and helped them in preparing the solution summary document.
• Facilitated JAD sessions, kick off meetings and web-ex meetings with various teams that are directly or indirectly related to the projects.
• Used Rally Dev tool in capturing the user stories and interacted with the offshore Indian development team for successfully implementation of the mobile application.
• Acted as a BA and QA when working for the Health4Me project and logged in the project issues using HP- Quality Center
• Mapped all the user stories to the corresponding business requirements and also documented a Business Traceability Matrix mapping for all the requirements
• Worked as a Scrum implementation expert for deploying several mobile functionalities within Health4Me

Sr. Business and QA Analyst

Responsibilities:

• Extensively worked on the SAP BO for the generation of the intuitive reports for the advisors
• Used SQL for accessing the data to be derived from various other systems
• Verified existing report elements and updated report layouts for future state reports with new reporting elements
• Worked closely with business and development teams to determine the report delivery mechanism, frequency, source(s), user(s), tools for querying data, automation or manual reporting
• Played a major role for various application enhancements and release of new applications impacting Ameriprise advisors and clients for the Service Delivery team
• Responsible for capturing business and functional and system requirements which involved automation of loading data files directly to back end financial processing systems
• Lead BA for a project related to advisor compensation tool upgrade and assisted other BA’s on designing use cases and flow diagrams.
• As a Senior BA for the Life Insurance & Annuities product team, single handedly managed new product launches and marketing campaigns.
• Played BA and QA role, documenting requirements specifications, facilitating JAD sessions, writing test cases and UAT in release of brokerage related front end applications which included account transfers, syndicates and scivantage.

Business & QA Analyst

Responsibilities:

• As a part of the merger team, responsible for writing requirement specifications for several merger related system enhancements
• Hands on experience on SAP Business Objects for the reporting requirements in Global 360 project
• Lead the testing effort and performed various levels of testing in the SAP BO tool.
• Extensively used MS-SQL for the completion of the data mapping.
• Reports consolidation and Documenting and Testing the Dashboards developments.
• Interviewed 90+ systems SMEs to assess the impacts of systems post-merger and help them document their data archival plan.
• Elicited requirements in the BRD, FRD and SRD documents for the Global 360 web based Brokerage application.
• Reviewed requirements documentation with the management, developers and business users and obtained sign offs.
• Interacted with the business users to drive advisor implementation plan, project resources and testing.
• Made updates to the business analyst best practices document and trained other business analysts on the document.
• Discussed with business users & SME’s, developed process flows (current and future) that clearly pictured the communication and interaction of various systems involving in the project.
• Responsible for delivering quality functional and system requirements document by facilitating various JAD sessions between the business owners and developers.
• Directed in the development of materials for the business owners explaining the pros and cons in the development of the web application.

Business Analyst

Responsibilities:

• Worked on the HL7 version 3 related to Clinical Data Architecture (CDA) release 2
• Closely worked with architects for quality reporting data architecture (QRDA) Category I (patient-level data) standard and QRDA Implementation Guide for Stage 1 eMeasures
• Worked on the Continuity of Care Document (CCD) templates for collecting patient data that were specified within the CMS’ implementation guide
• Collaborated with IT teams and Clinical teams on integration of electronic medical record and HL-7 data into Enterprise Data Warehouse (EDW) and clinical quality metrics
• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validated the needs of the business stakeholders
• Conducted user interviews and documented business, functional and system requirements.
• Completed the documentation of claims scenario’s for the source system
• Analyzed the existing claims process and specific business rule logic which were applied in the ACP model
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Created business flow diagrams for healthcare projects and gained consensus with the business and IT groups
• Documented business needs for ICD10 resulting from the HIPAA 5010 gap analysis
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing
• Worked directly with users of the multi-channel desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live
• Analyzed and translated business requirements into flows
• Facilitated sessions with development team to level set on business and functional requirements
• Performed gap analysis between business requirement on proposed and existing systems (.Net environment)

Business Analyst/QA

Responsibilities:

• Involved in gathering business requirements using techniques including: interviewing customer and stakeholders, conducting workshops, seminars, presentations, storyboards and JADs, business partners and business sponsors
• Conducted risk, feasibility analysis for business requests (which were often high-level or lacking in detail) and provided appropriate solutions
• Created project documentation, business and system requirement analysis document, business systems test report and requirements report, screen designs, wireframes and prototypes
• Created use case documents, use case diagrams, activity diagrams, data flow diagrams, business flow diagrams, and navigational flow diagrams using UML methodology
• Created project charter, provided synopsis of project requirements to the stakeholder, identified the project sponsors and approvers, project phase deadlines and glossary of items
• Prepared traceability matrix report to ensure each and every business requirement was adhered to achieve performance
• Managed test cases in Mercury Quality Center including coordinating with the testing team

Business Analyst

Responsibilities:

• Identified stakeholders and facilitated JAD sessions for web time entry system for plants in US and India.
• Elicited, analyzed, documented and communicated requirements feeding into deliverables including but not limited to scope, cost, schedule and risk management for upgrade and maintenance of maxim system
• Conducted individual and group (JAD) sessions with business and technical units
• Implemented a structured system development methodology with emphasis on Rational Unified Process (RUP) that dramatically improved productivity and reduced errors
• Identified opportunities for business process improvement and initiate efforts to make improvements
• Performed requirement sessions with business users. Wrote functional specifications
• Performed business process modeling using Visio
• Analyzed business requirements and performed feasibility study of core order processing systems
• Consulted client for order management of a new product introduced in order processing