SUMMARY:

• Dedicated Telecom Auditor with 7 years’ experience in a professional service with clients and vendors.
• Excels at being client - focused, result oriented, organized and knowledgeable about business process improvement.
• Demonstrates leadership ability, coaching.
• Team player with positive and enthusiastic attitude to promote high levels of productivity and accomplish challenging goals.
• Proven ability to multitask and process high volumes of work within established service levels.
• Outstanding oral and written communication, analytical, and problem solving talents.
• Strong organizational skills with a profound attention to detail.

TECHNICAL SKILLS:

• Customer Service Result
• Oriented Reporting
• Strong Analytics
• Dispute Management
• Project Management
• Process Improvement V endor Negotiations
• Cost Reduction Strategies

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Broomfield, CO

Responsibilities:

• Audits the validated orders to ensure accuracy prior to closing for billing. Creates automated tools to make the audit and validation process more efficient.
• Mass uploads new customer information as well as customer changes and disconnects through the order entry tool in to the appropriate billing system
• Works on a variety of billing projects as directed by the manager.
• Partners with internal customer service organization to recommend solutions to billing disputes that arise due to order configuration issues. Assists customer service organization with order configurations.
• Ensures that special billing information is added as appropriate for certain customer's invoices.
• Manually provisions the billing for orders (installs, disconnects, renews) from a variety of order entry system into various internal billing systems, and ensures that billing related information is accurate for invoicing.
• Receives and reviews dispute emails concerning cancelling disconnect or renewal orders.
• Resolves and reprocesses failed orders in the billing process
• Work with cross-functional teams to prevent billing errors through validating up-front requirements and data accuracy of incoming requests for installs, renewals and disconnects.

Auditor

Confidential

Responsibilities:

• Analyze and audit complex telecom bills for numerous clients by gathering and manipulating the data to breakdown details into adaptable results
• Audit incoming invoices against service order forms, signed contracts, inventory using internal tools to verify all telecom charges
• Comprehensive knowledge of contract to invoice verification and validation processes
• Identify client telecom monthly spend trends and highlight areas with anomalies for further cost reductions or optimization for cost savings opportunity
• Interface with internal resources to ensure ongoing requirements are met base on SLA and SOW
• Deliver and support savings findings, optimization recommendations/reporting and audit recovery update to the client on a monthly recurring basis
• Responsible for working with the client and carriers for dispute management and resolution
• Other Ad-hoc queries as required by management

Telecom Auditor

Confidential, Centreville, VA

Responsibilities:

• Promoted to Telecom Auditor
• Complete all audit activities for client assignments.
• Obtain and review vendor contracts, customer service records, invoice and tariffs for all client services to ensure accurate billing.
• File disputes with vendors.
• Manage dispute process to closure with vendor and client.
• Compose audit reports to document findings and recommendations and present to clients.

Telecom Analyst

Confidential, Centreville, VA

Responsibilities:

• Promoted to a Telecom Analyst
• First level telecom invoice approvals and validations for domestic and international vendors
• Manage invoice allocations for client to ensure services are accurately coded according to various business units own unique GL string
• Ascertain that Paybox queue remains prepared prior to an AP Export on a weekly basis
• Attends weekly and/or bi-weekly recurring calls with large vendors such as AT&T, Verizon, Verizon Business and other telecom service providers to voice concerns on both parties and determine the root cause of the problem and drive to resolution
• High Volume of client interfacing resulting constant communication with clients executives to guarantee that questions and concerns are efficiently handled and resolved to clients satisfaction
• Responsible for various task subsequent from meetings outcome from both internal and external workforces resulting ad hoc research and reporting.
• Accountable for vendor maintenance such as missing invoices, disconnection and late notices are researched and handled accordingly, inbox maintenance are met according to internal SLAs and maintains telecom inventory maintenance for the client
• Assists internal transformation team with problems and concerns that arises
• In charge of client’s group sessions and one-on-one system training for various business unit executive and management personnel.

Mobility Ordering Specialist

Confidential, Centreville, VA

Responsibilities:

• Promoted to a Mobility Ordering Specialist
• Maintained clients mobility accounts and daily mobility transactions
• Client to vendor interface with AT&T, Sprint, TELUS Mobility, Rogers Mobility, Vodaphone UK & Verizon Wireless and other mobility service providers
• Customer service and client support for troubleshooting problematic issues
• Client support for international mobility clients

Data Entry Specialist

Confidential, Centreville, VA

Responsibilities:

• Telecommunications Expense Management
• Processed domestic and international Invoices for telecommunication Clients
• Sorted and scanned mobility invoices for domestic and international telecommunication clients