SUMMARY:

• Accomplished Senior Business Analyst with over 15 years of professional experience in Scrum Master/Business Analyst roles.
• Extensive experience in several facets of Information Systems including Agile Scrum/Waterfall/RUP Methodologies.
• Expertise in conceptual UML design, requirements management and specification, project management, process implementation, client liaison and Quality Assurance.
• Proven track record in Content Management Systems, Data Warehousing, CRM Applications and Data Analysis.
• Extensive experience in varied aspects of Enterprise Analysis, Requirements Elicitation & Gathering, Requirements Documentation & Validation as per IIBA, IBM and other industry best practices.
• Certified Agile Product Owner and Scrum Master.
• Certified HIPAA Business Associate and IIBA Endorsed IT Business Analyst.
• Delivered Functional and User Acceptance Testing.
• Expertise in all forms of User Documentation such as User Stories, Use Case templates, Use Case List, Business Requirements Document (BRD), Vision & Scope Documents, Requirements Traceability Matrix (RTM), Issues List, Change Request Forms (CRF), Requirements Development Plan
• Experienced in creating UML Diagrams including Use Case Diagrams, Activity Flow Diagrams, Process Flow Diagrams, Swim lane Diagrams using MS Visio and Rational Rose
• Expert in User Interface Designing by using Wire Frames and tools like MS Project and MS Visio
• Excellent Business writing skills in writing Business requirements document, USE Case Specifications, Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS).
• Analytical, Versatile, excellent problem solving skills, possess the ability to work under minimal supervision adheres to deadlines and motivated to excel.

TECHNICAL SKILLS:

Operating Systems: Windows XP Professional/7/8.xx/Vista/ 2000/2008 / NT / MS - DOS / MAC OS / Mainframe / Linux

RDBMS: Microsoft SQL Server / MS-Access /IBM DB2 / Oracle 9/10/11.x

Modeling Language: UML / IBM Rational Method Composer, Rational RequisitePro, Rational TestManager, Rational ClearQuest

Tools: TRIZETTO Facets/Business Objects, MS-Office Excel, Word, Power Point / MS Project / MS Visio / MS Sharepoint / MS Outlook / Go to Meeting /WinRunner / Load Runner / Test Director / Quick Test Pro / Informatica 8.xx/Cognos 10.x, SalesForce CRM / Jira/ Rational Requirements Composer, Lotus Notes,Balsamiq

Documentation: Business Requirements Document (BRD), Vision & Scope Document, Use Case Template, Use Case List, Document of Understanding, (DOU), Statement of Work (SoW), System Requirements Specifications (SRS), Change Request Form (CRF), Test Cases, Defect Log, Requirements Development Plan, Business Process Document, Glossary Template, Issues List, Meeting Minutes, Training Documents, User Manuals

Business Modeling: Use Case Diagrams, Activity Flow Diagrams, Business Process Diagrams, Business, Domain Model, Competitive Comparison Matrix, Feature Brainstorming Map, SWOT Analysis, Context Diagram, User Interface Wireframe, Organizational Chart, Data Flow Diagram, Data Model

Methodologies: AGILE SCRUM, ITILv2, Waterfall Model, Rational Unified Process (RUP), Iterative-Incremental Model, V-Shaped Model, Rapid Application Development (RAD)

Facilitation: Joint Application Development (JAD), Brainstorming, Walkthroughs, Peer Reviews, Inspections, Audits, Status Updates, Focus Groups, Observation & Analysis of Existing Documentation/Software

Quality Assurance: User Acceptance Testing (UAT), Black Box Testing, System Testing, Unit & Integration Testing

Project Management: Effort Estimations, Cost Estimations, Resource Allocation, Scheduling, Project Kick-off, Project Coordination, Risk Analysis, Configuration Management, Change Request Management and Project Closure

Business Areas: Healthcare, Banking, Finance, Retail, Insurance, Wealth Management,Logistics

PROFESSIONAL EXPERIENCE:

Confidential

Business Architect/ScrumMaster

Responsibilities:

• Spearheaded the re-write of the organization’s National Contact Center CRM and Customer Service application.
• Reviewed, analyzed, evaluated ideas, projects and opportunities to develop new products, new technologies and business models for the business segments.
• Collaborated across business segments to both find opportunities for and showcase ideas in the Innovation and emerging business pipeline.
• Created business architecture models demonstrating how products, operations and systems interoperate within the organization
• Conducted analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
• Provided overall direction, guidance and definition of business architecture to effectively support business strategy.
• Applied and utilized business modeling methods to ensure results oriented deliverables in a way that can be recreated and used as a corporate knowledge resource available to project level initiatives and executive decision-making.
• Acted as a subject matter expert in the development of business architecture framework development, tool suite selection and design and methodology development.
• Walked Senior Management through the development of a business architecture plan for the line of business.
• Evaluated and presented information that will facilitate effective and timely decision-making through written and oral communication materials that effectively summarize findings with recommendations.
• Partnered with IT architecture team in developing an IT framework that aligns with the business plan.
• Functioned as a liaison to Business and IT partners in order to gain a broad understanding of industry trends and innovations, and their impact on technology.
• Acted as a liaison between client area and technical organization by assisting in the planning or analysis of basic business problems to be solved with automated solutions and systems.
• Supported developers, business partners, testers and other stakeholders in the agile scrum methodology.
• Coordinated the agile scrum methodology with the change/release processes to ensure appropriate scheduling and delivery.
• Provided technical assistance and support in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements.
• Worked with groups to provide training, resolve questions, assess user needs and make necessary changes to processes.
• Guided the team and organization on how to use Agile/Scrum practices and values
• Guided the team on how to get the most out of self-organization.
• Guided the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Provided all support to the team using a servant leadership style whenever possible, and leading by example.
• Influence without authority.

Confidential

Senior Business Analyst

Responsibilities:

• Delivered a series of Continuous Improvement Money Movement initiatives to US Banks’ top Omni channel management.
• Interacted extensively with the Business Area Subject Matter Experts to understand the Product and Business Processes thoroughly. I
• Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements
• Facilitated implementation of Software Enhancements across several internal US Bank services and channels including Online, 24 Hour Banking and Branch.
• Extensively audited existing processes to alleviate user pain points and improve customer satisfaction via proposed functionality.
• Demonstrated success working with stakeholders across multiple internal channels/services and external vendor agencies to capitalize on cutting edge technologies.
• Developed and managed requirements artifacts: requirements specifications documents, user stories, UX wireframes, process modeling and glossaries.
• Partnered with clients and various IT Teams to identify, analyze, recommend and implement technical solutions to business challenges.
• Converted the tactical and strategic business objectives of stakeholders into actionable items, delivering results that enabled the business to achieve their objectives.
• Collaborated with cross-functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories.
• Participated in Scrum Ceremonies: Stand Ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Storyboard and Story writing.
• Assisted with internal and external communication, improving transparency, and radiating information
• Supported the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Conducted brainstorming sessions with the Business Users to generate rapid idea generation and gather raw requirements
• Facilitated JAD sessions to better understand the business domain, requirements, project scope, use case analysis and screen designs.

Confidential

Product Owner/Senior Business Analyst

Responsibilities:

• Interact extensively with the Business Area Subject Matter Experts to understand the Product and Business Processes thoroughly. Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements
• Analysis of requirements, creating, and maintaining the Business requirements document for software development project for a multi-tiered B2C website.
• Created Requirement description document for the application to include the business requirements, technical requirements, non-functional requirements and error handling based on the analysis performed while creating the Process flows.
• Set up definitions and process for Scoping, document test cases, test phases including Product test, integration test, system test and user acceptance test (UAT) for Client and Lender interface and documenting the results.
• Identified the business experts for the different modules and set up meetings with them to gather the requirements for functionality, workflow, and business rules.
• Coordinating with cross-functional teams in different locations for quality data and analysis.
• Analyze data and document data requirements and technical and functional specs. Interact with Business Product team to understand and take required sign off on reference date like products.
• Interact with technology team to understand the data and information in the systems used and to provide inputs to help design and development
• Identified System Requirements, generated the Business and Functional process models and established timelines, milestones and deliverables.
• Conducted and participated in walkthroughs to discuss certain issues with the development, design team and QA team.
• Worked with the user to define and document the As-Is and To-Be business processes/business rules and assisted the implementation team in defining business process requirements and specifications
• Designed and developed Mockups using Balsamiq.

Confidential

Scrum Master/IT Business Analyst

Responsibilities:

• Supported the design and rollout of a robust, scalable and secure User Provisioning and Identity Management System, built on technology to support operations and care delivery.
• Other projects involved Provider Touch point and Click to Call/Chat software
• Established a lightweight Scrum project management process and helped team meet sprint goals.
• Coached team members and clients on agile software development techniques.
• Participated in other client projects to provide strategic assistance as needed.
• Managed a team of engineers on site and off shore.
• Validated requirements with stakeholders and the project team and provided suggestions and recommendations.
• Led internal review sessions to discuss issues and questions related to requirements documentation; worked with business stakeholders to review and resolve issues.
• Captured all system requirements and ensure they are documented and included in User Stories.
• Obtained approval from project’s Business Sponsor and key stakeholders on the business requirements and scope on all assigned projects.
• Performed the BA function on assigned projects, including the development of the Project Definition Document (PDD) and the Business Requirement Documents (BRD’s) and all associated work products.
• Worked closely with the Architects and Designers by reviewing user stories with them for feedback, to ensure these groups fully understand the business requirements and deliver the best technical solution.
• Work closely with the Quality Assurance group by reviewing all User Stories with them for feedback, to ensure the business requirements are testable.
• Incorporated feedback received from the business stakeholders, as well as the project team architects, designers, developers and quality assurance resources, to ensure completeness, understanding and buy in from all project stakeholders.
• Excelled in guiding the work of technical teams regarding following HIPAA privacy and security statutes, technology audit requirements
• Helped define the impacts of changes to artifacts and assisted with defining the overall governance process for updates.
• Took ownership of the delivery of features/capabilities through the development process
• Ensured defect-free releases through careful planning, testing and QA efforts.
• Experience working in virtual team environment.
• Ensured defect-free releases through careful planning, testing and QA efforts.

Confidential, Richfield, MN

Advanced IT Business Analyst/Scrum Master

Responsibilities:

• Provided full implementation support for the roll out of an unprecedented Web Content Management Repository by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Conducted Enterprise Analysis using IIBA techniques such as the RACI Matrix, Onion Diagram, SIPOC, PESTLE, Ishikawa diagram and SMART.
• Responsible for meeting with multiple stakeholders whose processes or systems rely on delivering, authoring or receiving web content.
• Led Business Process Re-engineering efforts using Six Sigma methods to help radically improve current business processes and immediately implement breakthrough improvements in quality, cost and response time.
• Lead requirements and process discovery sessions for helping define a content strategy for managing multiple content needs, into a consistent, content classification.
• Consolidated deliverable in the form of a detailed attribution list for each content type as defined in the overall content strategy which meets customer facing content as well as system attributes.
• Helped define the impacts of changes to the content objects and assist with defining the overall governance process for updates
• Drove sprint planning and estimation
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Tracked and communicated team velocity and sprint/release progress
• Worked with a cross-functional team including Engineering, System Test, Product Management, Operations, and Quality
• Standardized Scrum practices across multiple Agile teams and communicated key performance information to the wider organization
• Identified and removed impediments, prevented distractions that interfere with the ability of the team to deliver the sprint goal.
• Facilitated discussion and conflict resolution and empowered the team to self-organize
• Ensured the team strives to make each increment of functionality potentially shippable.
• Improved systems by studying current practices; designing modifications.
• Recommended controls by identifying problems; writing improved procedures.
• Defined project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Monitored project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintained system protocols by writing and updating procedures.
• Provided references for users by writing and maintaining user documentation; creating training guides and training users.

Confidential, Addison, TX

Advanced IT Business Analyst

Responsibilities:

• Spearheaded the upgrade of a suite of online banking (or Internet banking or E-banking) and Mobile Banking products that allows customers to conduct financial transactions on a secured website/mobile device
• Provided full implementation support for the creation of a Healthcare Payment Systems according to IBM and IIBA doctrines
• Led the adoption of a cloud-based customer relationship management (CRM) software application that can provide an intuitive, easy-to-use tool that delivers an experience on par with polished consumer applications using Salesforce Professional
• Ensured that the Salesforce.com transition strategy accounted for all of the surrounding business issues that would determine whether the implementation succeeds or fails in the long term by highlighting the ROI in the Vision & Scope Document
• Determined the right metrics to track, build the infrastructure to report on these metrics, and most importantly, analyze the results to find the strategic insights for senior management via Salesforce.com
• Executed Go-to-Market strategies across Salesforce.com’s growing product portfolio and geographic footprint
• Implemented Agile Model of software development cycle by taking on the Product Owner role by unpacking and refining requirements in preparation for the Product Backlog
• Acted as an Agile Team Member by supporting the team with product backlog grooming activities.
• Defined the Project Vision & Scope by brainstorming with stakeholders as to how under current purchasing agreements direct payment to providers would be rendered
• Worked under CMMI Level 5 quality standards
• Facilitated JAD sessions involving direct and indirect stakeholders towards requirements efficiency.
• Contributed to process reengineering and workflow architecture.
• Performed GAP Analysis to analyze discrepancies between existing version of the product and gathered requirements.
• Collaborated with the IT Solution Architect to develop high and low level design documents in conjunction with design and development teams.
• Prepared training documentation and provided training to end-user groups.
• Elicited business and end-user requirements through exhaustive and collaborative interaction with business sponsors and end users
• Adhered to BABOK tenants in terms of Requirement Gathering, Business Modeling and Enterprise Analysis.
• Assisted in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse
• Performed Feasibility Studies & SWOT Analysis to understand and perceive the practicality of developing the system.
• Translated business requirements into functional and system requirements by following Functional Decomposition approach.
• Led efforts to create the Business Requirements Document (BRD) and System Requirements Specifications (SRS) documents
• Extensively worked with Quality Analysts to make sure that the functionality meets requirements.
• Performed User Acceptance Testing (UAT) to ensure the satisfactory test of solution by users before moving the solution to LIVE Environment.
• Constructed workflow models such as Use Cases, Activity Flow Diagrams & Swim lane Diagrams using the de facto industry standard i.e. UML 2.4.
• Identified stakeholders, contributors, end users and technical resources that must participate in the project by performing Stakeholder Analysis using the RACI Matrix & Impact Influence Diagrams
• Assisted the PMO Team in defining project tasks, resource requirements and by means of the Work Breakdown Structure & GANTT Chart
• Assessed proposed requirements changes by identifying the impact of the change on the technical design and project schedule, putting together a high-level implementation plan, and determining the level of effort to make the change.
• Documented change requests in a Change Request Form (CRF) and articulated whether the change impacts the project budget, schedule, or scope.

Confidential, Dallas, TX

Advanced Business Analyst

Responsibilities:

• Analyzed legislation and presented an Impact Analysis to establish the reasons behind the HIPAA upgrade from version 4010 to 5010
• Uncovered and accommodated the forthcoming and mandatory ICD-10-CM and ICD-10-PCS code sets, which were scheduled to be implemented on October 1, 2013.
• Participated in the Gap Analyses of the following: 837 Professional Claim, 837 Institutional Claim, 837 Dental Claim, 835 Healthcare Claim Payment Advice, 270/271 Health Care Eligibility Benefit Inquiry and Response, 276/277 Health Care Claim Status Request and Response
• Mapped the major differences between ASC X12 version 4010 and 5010
• Provided full implementation support to a spectrum of Enterprise wide Hospital Information Systems (HIS) and Electronic Medical Record (EMR) solutions that are designed to be both web-based and offer a touch screen user interface.
• Gathered requirements for a suite of services that is designed to empower the physicians and medical professionals to acquire, store, transmit, archive, reconcile and visualize multi-modality digital medical information.
• Authored the Business Requirements Document using the Volere Requirements Specification Template for the Hospital Information System(HIS) designed for the environment of today with the adaptability to accommodate the challenges of the future.
• Ensured that the complete system is certified by an ONC-ATCB to meet the meaningful use criteria for ARRA stimulus funds and is also HIPAA compliant.
• Provided an initial assessment to customers to judge the ICD-10 readiness of their organizations was offered and on completing a detailed risk assessment process a basic plan is a roadmap that equips customers to meet ICD-10 regulatory requirements was proposed.
• Elicited, analyzed, and specified, verified, and managed core EHR functionality for charting, problem lists, medication management, electronic prescribing, allergy checks, order management, lab tests and document management, among other capabilities.
• Translated Business and User Requirements into Functional and Nonfunctional Requirements related to administrative, billing, clinical and secure messaging features.
• Performed a range of Enterprise Analysis activities including GAP Analysis, SWOT Analysis and Feasibility Studies pertaining to an online Patient Portal that is completely integrated with Electronic Health Records
• Maintained & updated the Requirements Traceability Matrix throughout the software development life cycle and upheld IIBA's Change Management Strategies throughout the SDLC
• Advocated for end-users to perform testing and problem analysis via User Acceptance Testing (UAT)
• Responsible for creating Use Case, Activity Flow, Swim lane, FDD diagrams using UML 2.0 notation in MS Visio to capture system requirements and understand how the system should work.
• Facilitated the elicitation and gathering of requirements from a wide array of health care professionals by means of JAD Sessions, Brainstorming, Interviews, and Focus Groups & Surveys.
• Managed change requests from business users and web developers and Change Control Board (CCB) sessions to resolve conflicts between keys users and web developers.
• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
• Provided valuable input on requests for modifications and enhancements.

Confidential, Dallas, TX

Advanced Business Analyst

Responsibilities:

• Partnered closely with sales leadership to develop actionable, measurable projects and programs based on well-articulated needs/ gaps for the Salesforce.com implementation
• Partner closely with peers and cross-organization colleagues to lead initiatives, get buy in and ensure action and adoption of Salesforce.com
• Owned the over the full project life-cycle through pre-sales, analysis, solution design, system development and deployment on the Salesforce.com and Force.com platform.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Worked on Wire frames to create the design of the Web-based E-portal application using MS Visio.
• Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, SA’s (System Analyst) and testers to collaborate resource allocation and project completion.
• Regularly worked with the Change Control Board to manage requirements
• Assisted the PM as and when required especially as far as managing schedules and collaborating with different teams working on the project were concerned
• Analyzed and documented the business requirements, meeting minutes, responses to questionnaires and got approval of the documents from the client in the form of sign off.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Involved in quality assurance phase planning, coordination and implementation of QA strategy for overall project.
• Performed User Acceptance Testing (UAT) to validate user requirements and expectation.
• Monitored project status to ensure progress toward completion, required procedural steps are completed fully and timely, participants are informed of progress.
• Coordinated with systems partners to finalize designs and confirm requirements using wireframes
• Analyzed, collected and prepared user requirements, definition, scope and expectations for deliverable plans.
• Developed Requirement specifications and process diagrams including context, data flow and decomposition diagrams Closely coordinated with both users and developers for arriving at mutually acceptable solutions.
• Lead the process throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing AGILE SCRUM methodology.
• Took a lead role in Change Requirements Management and assisted both the client and project manager in resolving change management issues.

Confidential

Advanced IT Business Analyst

Responsibilities:

• Followed IBM’s iterative Use Case driven process and templates for user- system interaction documentation and deployment.
• Used Rational RequisitePro to create a Traceability Matrix between Use Cases Requirements and Test Cases
• Assisted the QA Team in developing Test plans, Test Cases and Test scripts
• Performed in-depth GAP analysis with different business groups to determine the end-user AS-IS workflow and TO-BE business processes
• Played a lead role in development of the UI by creating wireframes and storyboards in IBM’s Rational Requirements Composer
• Led Requirements Development Workshops with the business line and end users to analyze and detail functional and nonfunctional requirements
• Clarified business and technical process flows via Swim lane and Activity Flow Diagrams created in Rational Rose
• Collaborated with the users on User Acceptance Testing (UAT) to ensure that the developed product behavior met the stakeholder’s requirements
• Facilitated Defect Tracking and correction.
• Created the Project Vision & Scope Document by describing primarily the goals, objective and scope of the project.
• Assisted via phone/email by providing solutions through presentations and various screenshots, which in turn helped them to understand the process swiftly.