SUMMARY:

• Over 8 Years of Experience in Business/Systems analyst with expertise in Requirements Analysis, Design, Development, Testing and Implementation of software applications, IT Project Management
• Diverse experience in Healthcare, Educational institution, Banking, Financial services & Insurance domains
• Strong knowledge of Software Development Life Cycle (SDLC). Extensive knowledge of Rational Unified Process (RUP), Agile - Scrum, Waterfall, Unified Modeling Language (UML) methodologies
• Partnering with clients, Business users and senior management to gather requirements to formulate business specifications and translating those into application functionality, understanding value proposition of the project
• Excellent documentation skills, in creating Business Requirement Document (BRD) and translating the requirement into Functional Requirement document (FRD)
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups and Joint Application Development (JAD) sessions with IT team, technical requirements gathering, Interviews with a wide group of users both internally and outside vendors, Brainstorm sessions, Requirement Workshops
• Proficient in conducting GAP Analysis of AS-IS and TO-BE systems, SWOT Analysis, Impact analysis and worked with Project Managers to prepare Work flow analysis, Risk analysis documents, identified business processes, mapping, assets, threats, risks and controls
• Excellent analytical, documentation skills along with exceptional ability to analyze business processes for automation purposes
• Working knowledge of fully automated, real-time claims processing system for complete, on-line mediation, dental, vision, and disability claims and medical insurance products
• Experience in Business Process Analysis and Modeling, Business Process mapping, Business Process reengineering, Change Management and Release Management
• Experience working with Microsoft Office Suite (Word, Excel, Access, Visio, Power Point) and IBM Rational Suite (RequisitePro, Rational Rose) for documentation, analysis and presentation
• Experienced in developing Workflow processes, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities
• Consistently meets goals/objectives under tight deadlines and shifting priorities; customer-focused service attitude; addresses issues and creatively develops solutions in a timely and effective manner
• Defined both the technical and non-technical requirements of a system and acted as a liaison between the business and IT
• Adept in implementing Business requirements, creating Functional Requirement specifications, Technical Requirements, User stories, and Story Boarding to illustrate the ideas
• Proficient in eliciting and translating business and functional requirements into AEM and maintained backlog of epics, user stories and sprints in JIRA
• Experience in Content Management Systems (CMS) to dynamically publish the content on Intranet related to development, migration, upgrade and support.
• Working Knowledge of AMDOCS billing systems and experience in business process setup using UML use case modeling, Business Process Modelling, RUP, Agile and UAT
• Good understanding of integration patterns and content-centric application development patterns using Adobe Enterprise Manager 5.6.1, AEM 6.0 and AEM 6.1.
• Analyzed new Business Models and existing legacy systems. Knowledge and understanding of HIPPA, SOX and PCI regulations
• Requirement Analysis with Use Case Diagrams, Class Diagrams, UI Screen Mockups Data flow modeling, Business object modeling and Workflow analysis for Web Based Application Development
• Expert in Gathering Requirements and document, track, manage and communicate requirements using Requirements Traceability Matrix (RTM) which helped in managing coverage of each requirement and trace to and from test cases and Defects
• Experience in creating and executing Test plans, Test scripts, and Test cases for Manual and automated testing for automated tools like QTP and Mercury Quality Center
• Experience working in a team oriented environment and contribute effectively as a problem-solver. Attentive to details and ability to prioritize tasks along with excellent communication and problem-solving skills
• Assisted Project Managers in preparing project plans, status reports in MS Project
• Energetic, positive, and self-motivated. Ability to adapt quickly to challenges and changing environment. Adept at multitasking various projects at one time
• Excellent verbal/written communication skills and strong analytical abilities, and can perform well both independently and as a team player
• Strong design, analytical, problem solving skills and meeting stringent deadlines
• Possess ability to follow industry standards and best practices & procedures, work with the business community to understand the testing needs of the project
• Working Knowledge and experience of Financial Systems, Business process re-engineering and automation of the process

TECHNICAL SKILLS:

Methodologies: RUP, UML, SDLC, AGILE, Waterfall, RAD

Business Skills: Defining Business Requirements, Business Process Analysis & Reengineering, Use Case Modeling, JAR Sessions, JAD Sessions, Requirements Workshops, Brainstorming, Gap Analysis and Data Analysis, Impact analysis, Project Management

Front End Tools: MS Project, Case Manager, Share point, Blackbaud CRM, WebSphere, Confluence

Documentation: MS Visio, Confluence, JIRA, Rational Rose, Rational Requisite Pro, SnagIT 8, Rally, AEM, Content Management

Languages: SQL, PL / SQL, VB Script, HTML, SQR, XML, COBOL, CICS, C, C++

Testing Tools: QTP 9.2, Win Runner 6.x, Mercury Quality Center 9.2

Databases: MS-Access, SQL Server 2000/2005, Oracle 9i/10g, TOAD for Oracle 10.2., Enterprise Architecture, Sparx EA

Reporting Tools: Crystal Reports, SQL Server Reporting Services (SSRS), Business Objects Web, Actimize modeler, Cognos, IBM Tririga

Operating Systems: Windows 9X/XP/NT, Macintosh, Linux

Remedy Tool: Incident Management, Change Management, Release Management 7.6

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Systems Analyst/ Business Analyst

Responsibilities:

• Coordinated with the Stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions and participating in requirement analysis meetings
• Involved in end-to-end testing of policy creation, invoice generation, payments, creating claims and closing claims
• Actively analyzed current business processes (Claims, Recipient Eligibility, Enrollment, etc.) and worked with management to improve and implement enterprise solutions to ensure compliance
• Performed Web Services testing and validated request and response XML’s using SOAPUI
• Designed and implemented the automation testing framework for use in validating new and existing component releases using Selenium WebDriver and experience working with APIs or middleware
• Developed automation scenarios using the functional test cases aimed towards Modular driven testing
• Effectively involved in defects logging, tracking and managing Defect Life Cycles using HP ALM, JIRA
• Coordinating with the Development and Business Analyst Teams to resolve application level issues and supporting Client and User Acceptance Testing
• Designed and developed HP ALM Requirement Traceability Matrix, Defect Report and Test Tracking Report, Weekly Status Report
• Creating and Maintaining documentation includes Business Requirements documentation, Best practice documents to facilitate development of AEM and User stories articulating the user journey
• Consult and interact with the various teams to help with the migration from their legacy Content Management System to the AEM platform
• Analysis and Design of existing transaction sets and modification of these transaction sets to ensure HIPAA compliance
• Performed a detailed analysis and prepared a Proof of Concept on Performance Testing Tool - HP Load Runner 11.5
• Developed Business Process Flow Diagrams, Activity Diagrams. Sequence and Use Case Diagrams using MS Visio
• Process Medicaid applications and annual/periodic renewals up to the final decision
• Clear discrepancies in Application Management to assist with the processing of Applications and Renewals
• Document eligibility research electronically in the required Medicaid system applications and research third party data systems to assist in making accurate eligibility determinations of medical insurance
• Maintain knowledge of Medicaid policies and procedures and ensure that any new changes, updates or clearances are applied accordingly
• Directly responds and supports to inquiries that is rapid and professional to internal and external customers

Environment: HP UFT 11.53/12, HP ALM 11, Selenium WebDriver, AEM, Content Management, IBM Trigia, MS SQL, JIRA, VB Script, Java, XML, Excel macros, HIPPA, SOAP UI 5.1.1, Windows XP/7/10, SAP Business Objects BI, HP Load Runner 11.5.

Confidential, Pleasanton, CA

Systems Analyst/ Business Analyst

Responsibilities:

• Analyzed current systems and modeled new business requirements and converted them into User Stories and Requirements for the designers and developers
• Performed GAP analysis of AS IS system to design TO BE systems and modeled them for better understanding of the business process
• Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and documented them in a format that can be reviewed by both business and technical teams
• Conducted user interviews with various business units, task and workflow analysis with the end users and stakeholders
• Communicated daily updates and issues with scrum master on our daily stand-up scrum meetings & worked on Adobe Experience Manager (AEM) Implementation in collaboration with the IT team - requirements development, management, documentation
• Experience in gathering, analyzing and documenting content management needs from Business (digital marketing and branding) and translated requirements in terms of AEM templates, components and workflows
• Participated in Sprint planning meetings to translate the requirements to the development team and worked in setting up lead generation templates in AEM
• Experience with managing various organization documents related to project in Content Management
• Worked on EDI (Electronic Data Interchange) data protection process with HIPAA SME to verify that HIPPA guidelines were not being breached and medical insurance products
• Conducted meetings with users and other stakeholders to elicit requirements for new customizations, organize and document the requirements to discuss open issues and resolve them
• Involved in analysis, development, testing, implementation, and provided technical support to business needs using SAS in Unix environment
• Handle requirements gathering / analysis, design, architecture, and project on-boarding for all systems using IBM Jazz applications
• Created out of the box User stories to document the new product functionality. Documented requirements for new system customizations, prepared workflow diagrams, UI Screen mock-ups, and Technical design documents
• Conducted meetings with Data conversion team to provide source-to-source staging data requirements/ definitions/ for mapping purposes and performed Data conversion validation testing to make sure there is seamless conversion of data from current system to new System
• Worked on documenting requirements for BI reports developed using Microsoft SQL Server Reporting Services
• Performed detailed analysis on the functional requirements and implement in Clarity
• Documented requirements for the Interface with external systems and data Import/Export from the legacy system. Captured requirements for Web services, Batch Uploads of data to support external systems
• Participated in Sprint review meetings to present developed product to the Business users
• Prepared and executed Test Plans, Test cases for testing of Customizations, Interface, Reports, Data validation and User Acceptance testing
• Effectively kept track of Product backlog items, Sprint backlog items, and traced them back to User stories, Requirements, Test Plans, Test cases and Defects using Mercury Quality Center

Environment: Agile Methodology, SAS, MS Visio, HIPPA, Content Management, AEM, Oracle 10, TOAD for Oracle10.5, .net, C++, Mercury Quality Center 9.2, PPM tool, SQL Server Reporting Services, Blackbaud CRM Application, Share point.

Confidential, Dallas, Texas

Systems Analyst/ Business Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions with senior management of the Group and SMEs and document them
• Facilitated analysis of functional requirements and design of technology specifications, working with business/functional personnel and capturing requirements through interactive sessions with clients, performed workflow analysis
• Defined functional design and systems specifications and prepared and delivered system specification packages to applications development team
• Participated in all phases of SDLC by effectively communicating and eliminating the gap between the business and technical team
• Utilized Agile/ SCRUM and PMI methodologies to monitor steer and develop project objectives. Involved in creating requirement document for the integration of Marketplace with ADOBE AEM analytics tool
• Creation, Testing, and Production deployment of custom training modules. These modules included Project Management Office (PMO) process, and Clarity
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document, defect status report, risk analysis document
• Collected, cleansed and provided Data Mining, Modeling and analysis of structured and unstructured data used for major business initiatives
• Created, managed and published various project documents in Content Manager which are used by different teams
• Participated and provided guidance to Business and Functional Units in developing and completing system testing, training, and implementation-related activities
• Executed simple SQL Queries required for Database/Backend Analysis
• Worked with the data architect, ETL developers, report writers in designing the data warehouse and reports
• Plan, design and implement of major business requirements within Clarity tool to enable new functionality and roll out new Clarity modules
• Coordinated project activities and schedules with client in support of service delivery/project objectives
• Worked with IT Project management team for delivering the solutions
• Knowledge on creating user stories by interacting with the Product owner and stakeholders and storing the user stories in the product backlog
• Responsible for sprint planning and release planning using the Microsoft TFS tool to keep track of all user stories and their elaboration tasks
• Was involved in managing the Daily Stand-up meetings and ensured that quality standards were enforced as per the build-release schedule
• Reviewed the data model and reporting requirements for Congo’s Reports with the Data warehouse/ETL and Reporting team
• Developed data mapping documents for source to target systems & worked with the QA manager in preparing the test plan documents
• Always aware and focused on continuous improvement; seeks and is comfortable recommending changes
• Managed multiple releases and ensured product got released with minimum to no defects

Environment: UML, MS Word, Data Mining, Content Management, Risk Management, AEM, Rational RequisitePro, Rational ClearQuest, Quality Center, SQL, .net

Confidential

Business Systems Analyst

Responsibilities:

• Participated in requirements gathering and design sessions based on business processes, requirements and system designs. Prepared User Functional Requirement Specifications, System Design specifications, Traceability Matrices and designed Test Cases
• Liaison with Project Stakeholders, Demand Managers, Functional Subject Matter Experts (SME), and Technical leads
• Used questionnaires and Brainstorming sessions as requirement elicitation techniques. Framed a detailed agenda and facilitated JAD sessions
• Developed the Project using the iterative RUP methodology. The Project was streamlined through all phases of the RUP model starting from Inception to Transition
• Analyzed and collected business requirements, generated business models, identified system interface and created the Functional requirements specification document
• MS Visio was used for Visual modeling and a detailed Use-Case Specification, System Architecture and Data Flow diagrams
• Worked with the technical team to effectively develop System Design specifications, Data Dictionary and SSIS packages to document the technical details of the system
• Responsible for efficient and effective control of all project documentation from any source, either generated internally or externally
• Developed Operational Qualification (OQ) Test cases that includes all functional testing related to the Web Application to ensure compliance. Executed test cases, performed post implementation review and followed up the results with the Quality and Compliance teams
• Conduct data mining, data modeling, statistical analysis, business intelligence gathering, trending and benchmarking
• Worked with the technical team to prepare Configuration Change and Release requests to follow the Go Live workflow, and assess the release impact
• Prioritized project efforts, developed project plans and generated weekly Resource tracker reports using MS Project and Excel
• Interacted with various members at the management level to understand business decision and analysis needs to generate appropriate and relevant data analysis reports

Environment: Rational Unified Process (RUP), MS Visio, Maximo, Data Mining, MS Project, MS SQL Server 2000/2005/2008, ASP.net 3.5, Java Portal, SharePoint, Business Objects Web Intelligence, Windows NT/2000, XML, Web services.

Confidential

Business Analyst

Responsibilities:

• Accomplished experience through whole SDLC from requirement analysis till deployment, using highly efficient RUP process of software development
• Worked with different business users to develop vision document and Business requirement specifications document (BRD)
• Worked with the Data ware house team in documenting the data mapping documents and data models
• Documented Use Case Specification Document, RTM (Requirements Traceability Matrix), Release Notes and Training Manuals
• Developed Data Model Diagrams and Business Process workflows in Rational Rose. Also Developed Use cases and the Use case Specification Document in Rational Requisite Pro
• Responsible for defining the scope of the project, gathering business requirements and documenting them textually
• Modeled the information, and then came up with the requirements prioritization. Eliminated false requirements by screening out multiple versions of user input. Final prioritization was based on an intensive analysis of both, product, and process requirements
• Participated in Business Object Modeling by understanding the needs of the business, and documenting Business use cases as well as System Use cases
• Assisted the team in eliciting, organizing, and documenting required functionality and constraints
• Extensively worked on the RUP’s development cycle with four consecutive phases - Inception, Elaboration, Construction, and Transition
• Involved extensively in the inception phase for understanding the Scope of the Project, feasibility of the implementation and define the risk factors involved in the project
• Involved in preparing of the test plan and test strategy documents
• Assisted the Test Engineering Team in testing and tracking the defects in the application
• Defect tracking, submission, documentation, and change requests were carried out using Rational Clear Quest and Clear Case for version control
• Documented Test Plans, Test cases in Test Case Design Documents for different scenarios of the UAT
• Documented entire testing process, test cases and test results
• Used Test-Director for testing requirements, test cases, reporting bugs, work completion status
• Defects were tracked, reviewed, analyzed and tracked using Test director (Defect Management)
• Conducted Training Sessions to train users in using the application
• Worked on the Post Implementation Support while the application was in production

Environment: Windows, Oracle, SQL, QTP 9.2, .net, Maximo, Risk Management, Rational Requisite Pro, Rational Rose, Rational Clear Case, Rational Clear Quest, UML.

Confidential

Junior Business Analyst

Responsibilities:

• Performed Business Analysis, Managed Requirements, and assigned requirements and tracked their completion
• Was responsible for many operational aspects of the 1st phase of planning and analysis
• Underwent rigorous training on System analysis and design methodologies
• Developed weekly business plans and financial goals while providing detailed review sessions to the customers and employees
• Provided technical and business consultation services to the prospective clients. Attended regular meetings with the prospective clients and prepared documents covering various issues covered during the meetings, collected case analysis and documented business processes as well as business rules. Evaluated existing application products which could address client requirements and developed recommendations where appropriate
• Conducted analysis of client business processes and functional requirements and prepared appropriate documentation to communicate and validate the information
• Worked closely with the Business User community to gather and define requirements and then conveyed them to the Technical staff via use case diagrams. Assisted in documenting the detailed Technical Specification for future reference
• Developed and executed real world lending scenarios based on client’s business requirements to ensure functional/non-functional integrity
• Used MS Office suite (Word, Excel, Access, Visio, Power Point, Outlook, and Project) for project tracking, documentation, and presentation
• Conducted end user training sessions for exercising full use of the application

Environment: SDLC, C++, Microsoft Word, Microsoft Excel, Microsoft Visio, Oracle 9i, SQL, Test Director.