SUMMARY:

• 9+ years of Professional experience as Sr. Business Analyst solid understanding of business requirement gathering, business process flow, business process modeling and financial analysis
• Experience working on Policy Administration System (PAS) system for P&C on DuckCreek and Guidewire.
• Full understanding of Unified Modeling Language (UML) and SDLC models like Rational Unified Process (RUP), Waterfall, Prototyping and Agile
• Proficient in transforming business requirements into functional specifications, focusing on workflow analysis and design, business process reengineering, user interface design, web portal design, and process flow modeling
• Strong experience with data warehouse development, data modeling, generating reports and ETL.
• Comprehensive knowledge in business process modeling, Software Development Life Cycle (SDLC), Rational Unified Process (RUP) and Unified Modeling Language (UML). Strong web development and web content management experience
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of test cases. Expertise in designing and developing test plans and test scripts
• Knowledge of the worker’s compensation insurance industry and underwriting process.
• Expertise in understanding and supporting the client with project planning, project definition, requirements definition, analysis, design, testing, system documentation and user training
• Document requirements in the forms of business requirements, functional requirements (waterfall or agile approach) non - functional requirements, data requirements, integration requirements (when appropriate), wireframe design (screen mockups), and charts and diagrams
• Strong visual modeling and business process modeling skills with tools like MS Visio.
• Extensively involved in market research, feasibility studies, system analysis and GAP analysis
• Extensive experience in documentation of business requirements and system functional specifications including BRD, FSD.
• Experienced in handling requirement changes and user conflicts
• Strong knowledge in conceptual design, logical design and physical design of business intelligence, data warehouse projects
• Expertise in developing QA test plan, test scenarios and test cases.
• Self-Starter, analytical and innovative Business Analyst with proven experience in Insurance, Finance, Mortgage and Business Banking domain.

TECHNICAL SKILLS:

Products: Duck Creek, Guidewire

Methodologies: Agile, Waterfall, RUP, UML, SDLC, Scrum

Change Management Tools: Rational Clear Quest, Rational Clear Case

Business Modeling & Versioning Tools: MS Visio, Visual Paradigm, Rational Rose; Rational Requisite Pro, Rational Clear Case

MS Office: MS Project, MS Word, MS Excel, MS Power Point, MS Access

Programming Languages: Structured Query Language (SQL)

Operating Systems: Windows NT/98/2000/XP/7

Databases: MS Access, Oracle 8i/9i/10g, MS SQL Server 7.0/2000

OLAP Tools: Business Objects XI, Cognos

Testing & Defect Management Tools: Rational clear quest, HP Quality Center, HP ALM

PROFESSIONAL EXPERIENCE:

Confidential, West Bend, WI

Sr. Business Analyst

Responsibilities:

• Conducted interviews, document analysis, surveys, use cases, and workflow analysis for gathering requirements. Analysed Software Requirement Specification and designed documents.
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Developed UAT plans and test scripts to guide select group of key end-users in testing the business processes on the application
• Develops technical and business documentation including As-Is/To-Be Workflow, Use Cases, User Stories, API AIDs, DB Analysis, and Screen Mockups/Wireframes.
• Created and maintained Business Requirements document and System Requirements document. In addition, was responsible for getting appropriate sign-offs and approvals.
• Created standards / guidelines for Business Process Modeling, File Transfer Document, Interface Requirement Specification document, BRD, FRS and Report Requirement Specification.
• Worked with Duck Creek User Interface including Duck Creek Billing and Policy administration Dashboard.
• Preparation of Duck-creek detail requirement docs, Screen field Design Doc, Preparation of Application Work Flow.
• Analyzing forms, Rules as per ISO circular. Writing BRDs with applying circular rate, rule and forms. Provides analysis, recommendations and expert subject matter advice.
• Performed Requirements Analysis and Design using Rational Rose, analyzed and documented Business requirements using Requisite Pro for the requirement tracking.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Provide data analytics for CCAR stress testing, assessments, projections, reporting and documentation.
• Involved in performing version control and defect tracking activities using ALM.
• Regularly reviewed and revised project processes to ensure accurate and timely results.
• Worked closely with management to keep track of the status of project and draft strategies for the near future.
• Conducted and participated in walkthroughs to generate consensus, maintaining quality and resolve issues among different stakeholders in the SDLC.
• Develop wireframes and prototypes to develop a common understanding of form and function.
• Completed functional analysis, usability evaluations, and editorial reviews and revisions for final adjustments .
• Performed the GAP Analysis and Impact Analysis for all business requirements having an impact on the existing application.
• Prepared the requirements traceability matrix to ensure that all the business requirements are traced to system requirements and all system requirements are traced to one or more test cases.

Environment: Duck creek PAS, Windows 7, UML, SQL, JIRA, MS Visio, MS Word, Excel, PowerPoint, and Access

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Competent in requirements gathering, Use Case Analysis and Design, Business process requirements, Writing Business Requirement document (BRD), Business processes and Re-engineering, Business and Functional Analysis, Quality Assurance, Gap Analysis, User Support, problem solving, Impact Analysis and documentation.
• Developed Project Management Plan, defined project scope and schedule while focusing on regular and timely delivery of value.
• Analyzed current applications and recommend improvement to client to enhance customer experience.
• Responsible for planning, leading, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering project.
• Coordinated JAD sessions to understand the user requirements and business rules with SME’s, Architects, Business Partners.
• Managed Query log, SharePoint documents.
• Managed the Scope, Schedule, Status reporting and Change Control process (managing scope within project constraints).
• Planned and Managed Risks; Handle Issues; Track action items, dependencies and assumptions to closure.
• Planned and Managed application design sessions and work with the development team during the development phase.
• Planned and Managed QA, System implementation and rollout.
• Planned and Managed User documentation, training and Production Support.
• Creating and Reviewing High level design and screen mockups with clients.
• Designed diagrams for IT architecture using Business Process Modeling Notation (BPMN) and UML.
• Ensured that all assigned projects are completed within scope and on time as defined through the project charter.
• Participate in UAT testing, where will extract the data for every new load and do a high level data analysis, comparing the production data and business data.
• Analyzed complex information, data and processes to support project definition and goal setting.
• Managed and tracked requirements using HP ALM through Application Life-Cycle.
• Demonstrated strong leadership skills through collaboration with organizational, departmental and project team stakeholders.
• Worked with process owners to resolve any data issues by creating prototypes and using analytical and data science tools
• Developed and maintained a positive and collaborative team atmosphere during all phases of project execution.
• Built and maintained relationships with internal leadership team and peers.
• Assisted in team development while holding teams accountable for their commitments, removing roadblocks to their work.

Environment: JIRA, Clarity, UML, MS SharePoint, MS Project, MS Office Suite, Visio, Java, IBM DB2, Java Eclipse, Agile

Confidential, Madison, WI

Business Analyst

Responsibilities:

• Involved in tasks prioritization and tasks Estimation sessions with Business, Project Managers, Business Architects, Application Development Architects, Development leads, Testing leads.
• Gathered business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for Auto, Homeowners, Renters, Condominium Unit Owners, and Manufactured Homeowners through Guidewire Policy Centre.
• Conducted project kickoff meetings and Solution meetings with team members to explain roles/ responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
• Interacted with business heads to finalize the product backlog for the Guidewire application.
• Worked on Voided Claims, Subrogated Claims and Multiple Claims in a Single Incident for Auto and Property.
• Worked closely with development and Testing Team to iteratively implement and deliver functional modules throughout the duration of the project.
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Billing modules.
• Supported with things like replacing income, making mortgage payments and supplementing education funds.
• Assessed system impact of Essential Health Benefits (EBH)
• Worked with testing team to finalize confirmation criteria to make sure all scenarios are covered.
• Worked closely with the project manager, business lead and technical lead to identify, research and escalate issues and risks to the appropriate work stream for resolution for Auto, Homeowners, Renters, Condominium Unit Owners, and Manufactured Homeowners.
• Perform data analysis, ad hoc and custom reporting by interpreting the needs of the client (staff) and establish reporting systems for regular reports needed on an on-going interval basis (i.e. daily, weekly, monthly, quarterly, yearly, etc.)
• Involved in planning and implementing both high-level and detailed system and integration test plans.
• Identified and tracked business system issues in the ALM System. Researched and documented sponsor/stakeholder needs utilizing reporting tools, process models, data models and prototypes.
• Provided senior technical leadership in new project design, enhancement, implementation, and ongoing maintenance and support to financial application modules.
• Performed overall Requirements Management and built the Requirements Traceability Matrix.
• Facilitated customer meetings and Business design walkthroughs data definition and GUI design.

Environment: Guidewire Policy Centre, Guidewire Claim Centre, Guidewire Billing Centre, Jira, Rally, Clarity, UML, MS SharePoint, MS Project, MS Office Suite, Agile.

Confidential, NJ

Business Systems Analyst

Responsibilities:

• Prepared questionnaires for interviews, meetings and JAD sessions.
• Documented user requirement analysis.
• Performed in depth Gap analysis with different business groups to ensure that the system initiatives are met.
• Analyzed, documented and managed all project requirements with RUP methodologies.
• Coordinated and Conducted individual and group (JAD) sessions with business stakeholders and technical units.
• Developed screen mockups (static prototype) for obtaining sign-off from business.
• Created critical Use Cases and did intensive use case analysis.
• Developed activity diagrams, use case diagrams and other UML notations with RUP methodologies.
• Authenticated technical designs, User Interface (UI) created by IT developers and ensured if they tallied with the functional specifications.
• Communicated with stakeholders throughout the lifecycle of the project and kept them updated with the progress of the same.
• Ensured that all the artifacts are in compliance with corporate SDLC Policies and guidelines

Environment: Java, J2EE, Websphere, DB2, SQL, XML, HTML, PHP, JavaScript, MS Office, UML, RUP and Visio