SUMMARY:

• 17 years’ overall experience as an Information Technology and Business Process Professional
• Certifications: PMP (in progress), Certified Amanda Business Analyst
• PMI Member ID #4654061
• Experience in SDLC, Agile/Scrum, C++, Microsoft Office, Microsoft Visio, Project.
• Proven History for every stage of product lifecycle from Development to Post - Launch Monitoring
• Extensive US and International Level Experience in Health Care, Information Technology, Government, Finance, Mortgage, Retail, Insurance and Education Sector.
• Software development, Data Analysis and Resource Management, Strategic Planning, Budget Management, Enterprise Resource Planning, Scheduling, Client Relations, Project Management, Performance Tracking.

PROFESSIONAL EXPERIENCE:

Confidential, FLORIDA

Senior Business Analyst/Software Engineer

Responsibilities:

• Perform activities related to the Agile Business Analyst and Software Engineer profession to manage requirements for the Credit, Compliance and Property Valuations components required in a Mortgage Loan Management System. This new system will replace an existing application called e-CLAS.
• Write business requirement documents which include fields, rules and exceptions reportable to clients (based on Mortgage Industry Guidelines).
• Accomplishing the following deliverables: Approved requirements by Product Manager related to Content Review for Loan Setup, Note, Note Modification, Mortgage, Title, Insurance, Application, Appraisal/Value, FEMA, Income/Debt, Ratios, TRID, HUD-1, APR, Prohibitions and Restrictions, Fee Adjustments, Registration Fees/Rates, ROR, Disclosures, ATR/QM and Loan Disposition including Loan Risk Assessment; Design document for Content Review for development and testing purposes; Workflow document for Content Requirements Lifecycle; Document with best practices in naming fields and rules; Document with proposal for improving communication with developers and QC staff when handing off requirements.

Environment: JIRA, Corticon, APIAN, DocVelocity.

Confidential, TAMPA, FLORIDA

Senior Business Analyst

Responsibilities:

• Performed activities related to the Agile Business Analyst professional to manage requirements for a Treasure, Liquidity - Capital Risk Management System (AML Compliance) for our client Pricewaterhouse Coopers.
• Performed activities related to the Business Analyst profession to manage requirements for an Abandoned Unclaimed Property (AUP) Management System for our client Pricewaterhouse Coopers including Federal and State Fraud Detention and Prevention (AML Compliance). This system manages unclaimed property statuses classify financial assets as dormant, unclaimed and abandoned when contact with the owner and no response is obtained.
• Performed activities related to the Agile Business Analyst profession to manage requirements for a Global Financial System (GFS) that requires interoperability with SAP ERP for our client Pricewaterhouse Coopers. The transactions assigned to me as a Business Analyst were: Adding a line to an existing Contract and Creating a New Contract for the lines of services Tax, Assurance, Advisory, Government and Internal Contracts.
• Accomplished the following deliverables: Approved requirements by Product Manager related to transactions and their interoperability with SAP, Product Code and Profit Center Derivation, Pricing Tool and Service Material Derivation for US, Caribbean and Mexico clients of Pricewaterhouse Coopers firm; Approved requirements by Product Manager related to AUP Lifecycle from uploading data from client, bulk update, adding items, performing calculations, generating reports and close-out AUP items; Approved requirements for product pricing; financial performance through a reduction in the cost of capital and ensuring treasury policy and controls.

Environment: SharePoint 2010, SAP, ALM

Confidential, ORLANDO, FLORIDA

Business Analyst/Quality Assurance

Responsibilities:

• Performed activities related to the Waterfall Business Analyst profession to manage requirements for AMANDA Permitting and Licensing Workflow Automation System to be installed, configured and deployed in Counties, Cities and States organizations.
• Vetted with Subject Matter Experts and Business Units, the final version of the workflow for Permitting and Licensing approval.
• Performed activities related to the Quality Assurance Profession to run functional using SQL queries and performance testing by writing test cases, document and escalate issues and close out issues.
• Accomplished the following deliverables: Approved requirements documentation by Stakeholders for Orange County Public Portal for Permitting and Licensing Workflow Automation System; Approved requirements documentation by Stakeholders for City of Arlington Public Portal for Permitting and Licensing Workflow Automation System; Approved requirements documentation by Stakeholders for City of Austin Public Portal for Permitting and Licensing Workflow Automation System; Approved requirements documentation by Stakeholders for Sarasota and Orange Counties Impact Fee Management System; Approved requirements documentation by Stakeholders for the States of North Carolina, Iowa and Oklahoma Back office for Permitting and Licensing Workflow Automation System.
• Approved AMANDA Business Analyst Certification.

Environment: AMANDA Framework, Smart Guide, Life ray, SQL, SQL Server Reporting Services, SQL and Oracle databases, RUP.

Confidential, TAMPA, FLORIDA

Project Advisor

Responsibilities:

• Performed activities related to the Project Management profession to manage resources to deliver a Business Continuity and Disaster Recovery Plan for a Rural Healthcare Installation in the State of Florida through a Hybrid Cloud (premises-outsourcing resources) in compliance with the Health Insurance Portability and Accountability Act 164.308 Administrative safeguards.
• Accomplished all deliverables listed in the Statement of Work such as the Project Charter, the Project Plan and the approved version of Business Continuity and Disaster Recovery Plan document.

Confidential

Director of Software Development

Responsibilities:

• Participated in high level strategic planning sessions to align initiatives with Panamanian Government goals.
• Identified and worked with business users, stakeholders and subject matter experts to determine business needs for different initiatives; performed an intensive benchmark of potential software solutions; worked in obtaining project funds for over 20 million USD worth; wrote and updated the Request for Proposal documents by following Panamanian Government Procurement standards; participated in the Evaluation Committee to select the software solution to be deployed.
• Performed activities related to directing the Software Development Unit which includes planning, executing, monitoring, controlling and closing all phases of the Waterfall software development lifecycle which includes: feasibility, analysis (including gaps), design, development, testing/integration /interoperability, data migration, training, go-live and post go-live activities.

Environment: AFGA RIS/PACS, HL7 Protocol for medical information inter-exchange, Oracle, SAP Business Object.

Confidential

Solutions Advisor

Responsibilities:

• Provided consultative and development services for over 6 million USD worth of Information Technology projects offering extensive impact throughout Panamanian population, to best support overall IT Manager, benefiting over 3M cardholders.
• Performed business analysis needs to determine priorities; performed extensive benchmarking with potential solutions based on business needs; wrote Request for Proposal (RFPs) by following Panamanian Government Procurement standards; matched functional and non-functional requirements with vendors; participated in the Committee in charge of selecting the vendor; worked in the project charter and project plan and participated in the different project phases.
• A tangible solution for the Panamanian Income and Retirement Benefits System that currently covers more than 3 million cardholders. Available at

Confidential

Business Process Director

Responsibilities:

• Assessed the current situation of the organization to understand project’s end-product deployment processes; understood customer and user requirements, their strategies and goals; facilitated modeling; discussed and facilitated business engineering efforts; performed cost/benefit analysis for the different initiatives; discussed and supported vendors who sold and delivered end-product of the project; participated as a primary stakeholder during project development; assisted in change management processes including Knowledge Transfer sessions.
• Created the following documents: Target-Organization Assessment, Business Vision, Business Architecture Document, Business Rules, Business Modeling Guidelines, Business Glossary, and Business Use Case Model.
• Delivered the following academic and administrative solutions: (i) Microsoft Dynamics Customer Relation Manager Software to increase enrollment; (ii) Enterprise Resource Planning Project using Dynamics AX NAV ERP for human resources, accounting, and budget; (iii) Moodle Learning Management System to offer online courses in a blended methodology to undergraduate and graduate students; (iv) Student Management System which includes enrollment process, view and print grades, view and print balance statements and make payments. This solution was an in-house solution that is interoperable with the Dynamics ERP.
• Earned Oteima Tech University Professional of the Year in 2007 for overall achievements. Spearheaded ISO 9001:2000 certification process, including oversight of all job competencies.

Confidential

Business Process Analyst

Responsibilities:

• Worked closely with business units, IT and project leaders to develop deep knowledge of system and client’s organization capabilities; assisted with project scope and ensured changes to scope and deliverables were managed; utilized knowledge of business and industry to create and document business and system requirements, developed business and operational deployment strategies; ensured that all requirements and recommended solutions comply with client ‘organization and IT standards/objectives; acted as liaison with business owners, IT, other vendors as needed on projects and processes; performed root cause analysis and continuous improvement activities.
• Delivered a Content Management Enterprise Solution for a private university, a private bank and two home owner insurance companies in Panama.

Environment: ON Base Document Management System.