SUMMARY:

• Analyst / Industrial Engineer with background in decision support, data analysis, and applications development
• Provided decision support and data analysis for a variety of clients since 2012
• Prior to that, performed as a Data Analyst, Management/ Business Analyst, and Applications Developer
• Bachelor’s degree in Industrial Engineering and Operations Research; recently finished Master of Engineering - Industrial Engineering with a concentration in Operations Research and Statistics(Analytics)
• Proven record of decision support and reporting project completion. Able to examine projects from a management consulting prospective in order to understand, identify, and eliminate gaps.
• Excellent knowledge of data, algorithms, and statistics
• Comfortable working with all levels of management. “Big picture” vision provides understanding of management strategic plans. Extensive experience understanding complex business processes.

TECHNICAL SUMMARY:

Methodologies: Data Mining, Visual Six Sigma, Decision Analysis, Applied Statistical Modeling, Expert Systems, Decision Systems, Reliability Analysis, Continuous Process Improvement, Production Scheduling Models, Design/Analysis of Experiments, Linear Programming, Stochastic Models

Programming: VBA, VB.NET, Visual Basic 6, Crystal Reports

Databases : MS Access, SQL Server 2005/2008

Software : MS Excel, MATLAB, JMP, MINITAB , SAP ERP (SAP ECC), MS Visio, MS PowerPoint, Tableau, R, ExtendSim, Netica

PROFESSIONAL EXPERIENCE:

Confidential

Vienna, VA

Analyst

• Performing MS Excel Navy Security Staffing analysis to quantify differences between required, planned and delivered staffing levels. Analysis to be presented to key Navy staffing personnel and officers.
• Administered and developed ExtendSim simulation models and Netica Bayesian network models that predict the performance of insider network security threat detection systems as outlined by MIT Lincoln Labs.
• Enhanced/ Maintained Navy Fire and Emergency Service Staffing allocation models written in MS ACCESS/ VBA.

Atlanta, GA

Intern

• Responsible for developing exceptions to contact ratios, identifying customer experience opportunities, data mining, and presenting findings and recommendations for call center contact reduction
• Tools used include MS Access, MS Excel (pivot tables, vlookups), and MS PowerPoint

Supply Chain Operations Research Analyst

• Worked on NAVY SAP ERP Supply Chain System (SAP ECC) analyzing data, and ordering equations
• SAP data analysis using Excel included repair time and production lead time efforts to resolve system discrepancies, and verify forecast models.

Operations Research Analyst

• Continuous process improvement analysis of call center reporting and forecasting operations
• Forecasted mission performance rates and associated costs under varying call center demand profiles

Quantitative Analyst

• Provided consulting services to assess  Confidential  call center metrics environment
• Created ROI and IRR proposals, using EXCEL, for  Confidential  call center transformation efforts
• Analyzed cost and performance relationships of alternative call center staffing postures

Township, NJ

Operations Research Analyst

• Provided decision support and data analysis for the  Confidential 
• Collaborated on a project to assess how underreporting of aircraft incidents affects reliability estimates of transport aircraft systems
• Conducted comparative analysis of aircraft maintenance incident underreporting, using Excel to identify key areas of concern
• Graduate projects in Analytics, Operations Research, Continuous Process Improvement

Boston, MA

Data Analyst / Application Developer

• Analyzed health claims data to verify validity of claims against client records using Excel
• Designed and implemented corporate web site module in VB/ASP.Net for new client implementation
• Designed and implemented reporting requirements and SSIS packages for external clients
• Maintained, supported and troubleshot all data import /export jobs for FlexCare patient management system

Portsmouth, NH

.Net Programmer / Business Analyst

• Provided programming production support for a legacy payroll application written in Access VBA and SQL Server. This was part of the IT effort to automate manual processes and bring IT department into "modern" times using .NET technologies.
• Performed business process analysis to identify process flows in current legacy system and make necessary system modifications

Falmouth, ME

VBA Programmer/Business Analyst

• Worked with project managers to gather pertinent project metrics requirements, produced technical specifications
• Built and administered centralized VBA/MS Access reporting database based on specification to track progress of 100+ conversion projects in a $250MM integration of  Confidential systems. Populated database weekly with data imported from 100+ Excel project metric workbooks and produced executive and dashboard reports.

Scarborough, ME

Programmer/Business and Systems Analyst 

Responsibilities:

• Played key role in developing more efficient IT infrastructure to facilitate rapid company growth
• Analyzed existing financial, accounting and problem tracking systems written in VBA, and SQL Server. Modified existing VBA/SQL Server Systems saving hundreds of staff hours (approx. $30/hr.).
• Conducted series of group meetings with production, customer service and QA teams to define business process for order tracking. Wrote technical specifications and developed ASP.NET order tracking system.
• Performed systems analysis to identify business flows and automate postage reconciliation process