SUMMARY:

• Over 15 Years of Experience in Business Analysis Methodologies, Data Management, and Software Development Lifecycle (SDLC)
• Proven Ability to Establish and Maintain Client/Vendor Communication Including Request for Information (RFI), Request for Solution (RFS) Request for Proposal (RFP), and Statement of Work (SOW)
• Expert in Computer Systems Validation as well as Internal/External Audit and Compliance
• Detail Oriented, Resourceful, Highly Motivated Team Player with Strong Communication, Interpersonal, and Decision - Making (Creative and Logic) Skills
• Established Aptitude for Monitoring and Reporting Project Status and Progress

TECHNICAL SKILLS:

SAP (ECC 6.0 PI, BI, Portal, Solution Manager (Solman)); Oracle (E-Business), JD Edwards, PeopleSoft, AIMS; MAPS (v.6.2S, v.6.2.02); HP Quality Center (QC); HP Application Lifecycle Management (ALM); EMC Documentum; Wisdom; Perforce; Confluence; SharePoint; eRoom; Dropbox; Microsoft Office (365, Word, Excel, OneNote, Project, Access, PowerPoint, Outlook); Microsoft Visio Professional; Lucid Chart; Adobe; SnagIt; Camtasia; TFS; Visual Studio; Jira; Informatica; Omniture; ScanLife; Toad; SQL Server Management Studio; Netezza; QlikView; CTMS; EDC; CRM; WebMethods; TRAXi3; Swisslog; ASTEA, Design and Construction Information System (DCIS); VMware

PROFESSIONAL EXPERIENCE:

Business Process Analyst

Confidential, Austin, TX

Responsibilities:

• Contracted through Stratus Technology as a Business Process Analyst within the Confidential Private Cloud Team, responsible for creating Turnkey, Future State (To-Be) Technical and End User Documentation
• Worked within an Agile Team as a rotating Scrum Master facilitating the Daily Scrum, User Story Creation, Sprint Planning, Sprint Grooming, Sprint Demos, and Retrospective Meetings
• Responsible for Analysis on the effectiveness and efficiency of existing Business Processes and the Development of Sustainable, Repeatable and Quantifiable Business Process improvements
• Hosted Requirement Elicitation Workshops with both the Business and IT Teams to gain an understanding of Current State (As-Is) Operations and Future State (To-Be) Expectations
• Accountable for Analyzing, Modeling, and Documenting the Business Processes associated with the automation of provisioning, deploying, testing, monitoring, and decommissioning of virtual machines and components

Senior Business Analyst

Confidential, Austin, TX

Responsibilities:

• Team Lead and Technical Consultant with Loblolly Consulting on a $64 Million Modernization of Project and Portfolio Management (MPPM) Project for TxDOT, accountable for Supervising and a Managing Business Analyst Team
• Coordinated and Managed Action Items Across both the Business and Technical Teams
• Lead a Team of Junior and Senior Business Analyst staff responsible for Capturing Data Requirements Data Dictionaries, Data Schemas, and Data Maps on Numerous Applications across Multiple Platforms
• Reverse Engineered Technical Requirements by Analyzing and Extracting Information from existing Excel Workbooks, containing Thousands of Calculations across Hundreds on Spreadsheets
• Created Technical Interface Requirements for Statistics and Scoring needs by Analyzing the Existing Rules and Documentation, Meeting with the Technical SME’s to clarify the Calculations and delivering User Stories with Business Rules Engine to the Supporting Vendor for Development
• Prioritized System Documentation based on Project Phases and Collaborated Team Efforts with the Business and Technical Subject Matter Experts (SME)
• Hosted and attended Business, Technical, and External Vendor Project Workshops for As-Is and To-Be Process Development, User, Functional, and Data Requirements

Senior Business Analyst

Confidential, Houston, TX

Responsibilities:

• Contracted through Clearpoint Technology as a Senior Business Analyst within the Technical Analytics Team
• Responsible for Reverse Engineering several 30+ year old manual/paper processes, spanning Multiple Cross-Functional Teams in order to create a suite of Custom Applications
• Translated abstract Business Objectives, Use Cases, and User Stories into concrete Business, Functional, and Technical Requirements by studying various Business Data and Business Processes
• Collaborated with team Architects and Developers for Optimal System Design by Inputting Requirements into Team Foundation Server (TFS), Assigning each to the Product Backlog, and Managing Sprints
• Manage and execute various stages of Software Testing including Functional Testing, User Acceptance Testing (UAT), and Regression Testing
• Provided Support to User Community by not only Developing, Scheduling, and Executing End User Training before, during, and after Project Rollout but also Answering Questions and Resolving Defects
• Designed and Managed the Project SharePoint Website

Senior Business Analyst

Confidential, Houston, TX

Responsibilities:

• Contracted through Jupiter Group as a Business Analyst within the Asset Data Management Team
• Communicated with the business and the IS teams through all phases of the Software Development Lifecycle (SDLC) to Define and Oversee multiple concurrent projects
• Established streamlined guidelines to integrate and align component data between the Pipeline Open Database (PODS) and In-Line Inspection (ILI) databases utilizing the data reconciliation workflow
• Accountable for defining and documenting project related documentation including Business, Functional, and Technical Requirements, Rules, Process Flows, Data Maps, Plans, Procedures, Specifications, and establishing Project Milestones
• Implemented Project Life-Cycle Communication Plan in order to communicate changes to both the Business Team and the Project Stakeholders
• Facilitated Quality and User Acceptance Testing for Multiple-Environment Application Roll Out and Upgrades with the general users, Subject Matter Experts (SMEs), and Project Managers (PM)
• Ensured high level of Data Integrity and Transparency for the Annual Federal Reporting project which entailed data cleansing, calculations, and validation
• Researched Capital Asset Data and Provided Updates in the Oracle Enterprise Asset Management (EAM) Enterprise Resource Planning (ERP) system
• Established and Managed both Program and Project Collaboration SharePoint Websites

Senior Business Analyst

Confidential, Houston, TX

Responsibilities:

• Role resource in a Professional Services organization that provided Business Analysis to both the Creative Search Engine Optimization (SEO) and Application Development Teams (ERP Systems)
• Planned and Facilitated Requirements Elicitation utilizing various methodologies including Requirements Workshops, Interviewing, Process Modeling, Survey/Questionnaire, Prototyping, Document Analysis, Interface Analysis, Focus Groups, and Observation to Identify and Clarify Business Requirements for various Enterprise Clients
• Created, Managed, and Communicated Monthly Product Dashboard Reports and Metrics for a Mobile QR code program (click-through sales analysis) including Delivery, Interpretation, and Presentation, as well as Enhancements and Defect Resolution
• Responsible for Analyzing, Modeling, and Documenting the Business Processes associated with the Business Intelligence Product Dashboards
• Prepared Customer Support Forum User Process Flow Sitemaps for intricate Internet based Applications including both Desktop and Mobile Experiences
• Conducted Stakeholder Interviews and Analysis for the purposes of Project Definition, Scope, and High-Level Business Requirements, and Functional Design Documents
• Gathered Business, Infrastructure, User and Security Requirements for Multilayered Applications

Business Analyst IV

Confidential, Houston, TX

Responsibilities:

• Managed Business Analysis related activities within the Enterprise Technology Software Development Team
• Partnered with Business Stakeholders and Users to understand Business Needs and extract true Requirements from High-Level Business Use Cases and User Stories
• Gathered, Documented, and Managed Business Processes, Business Requirements, Functional Specifications, and Design Specifications through workshops for complex Desktop, Mobile, and Web Application Enhancement projects
• Defined Quality Assurance (QA) Strategies including Test Plans and Training for QA Activities on various projects
• Lead the Onshore and Offshore Quality Assurance (QA) and Development Teams to Design a multi-browser acceptable GIS Solution Responsible for all project Communication to both the Technical Staff and Stakeholders
• Provided top-level Business and Systems Analysis while focusing Organizational Strategic Vision
• Key Member of the Data Governance Team responsible for Defining the Corporate Master Data Management Solution (MDM)
• Reviewed and Analyzed Existing Data to Provide a more Structured Standard with Proven Data Integrity which involved cleansing, conversion, and integration
• Responsible for formulating Systems/Process Scope and Objectives relative to the Organization's Business Plan including User Requirements, Process Flow Definitions, Business Process Mapping, and Functional Specifications
• Verified Deliverable Completion to gain Business User Acceptance and Project Sign-Off
• Ensured New System Developed integrated with existing system logic and met the Business Requirements

Validation Analyst

Confidential, Denver, CO

Responsibilities:

• Contracted through ACG as Validation Analyst for a $30 Million Multinational SAP Implementation
• Ensured compliance with Defined Scope as well as GxP 21 CFR Parts 11, 211, 820, and 821
• Developed Project Tracking Tool for Task Management across all Technical teams involved in the ERP Project
• Wrote multiple ERP Project Related Protocols, Plans, and Reports including Qualification (IQ, OQ, PQ), Data Migration, Audit Log, and Legacy System Documentation
• Documented and Communicated Corrective Action Plans for Solution Gaps, Issues, and Risks related to Compliance
• Organized Compliance Testing including Operational (OQ), Data Verification, Performance (PQ), and Regression
• Used SAP Solman as the Electronic Document Management System (EDMS) repository for all documentation
• Ensured Completion, Approval, and Storage of ERP Project Documentation in eRoom, Solman, and SharePoint
• Linked Requirements to the Traceability and Role Matrices, Risk Assessment, Gap Assessment, and Test Cases
• Performed External Supplier Audits related to Regulatory for Compliance Verification
• Managed a smaller project for a service management application (ASTEA) that consisted of not only documenting the Business Requirements, Data Migration Plan (DM), and DM Summary Report, but also Managed IQ, OQ, and PQ test execution which established the relationship between multiple complex applications

System Validation Manager

Confidential, Houston, TX

Responsibilities:

• Served as System Validation Manager within the Research and IT Departments
• Responsibilities included Scoping and Managing both Initial and Ongoing System Validation Projects on a complex Internet Application for a Regulated Clinical Trial Management System (CTMS)
• Facilitated Project Activities including Communication, Strategy, Deliverables, Timeline, and both Internal and External Auditing
• Continually supported Software Development by ensuring Compliance with applicable FDA regulations through all phases of the Software Development Lifecycle (SDLC) and Audit Management
• Provided Leadership and Direction to Internal Teams through all project phase delivery including establishing Project Approach, Scope Documentation, Project Plans, and Validation Plans
• Organized and delegated Project Activities including Business Processes, Requirements Gathering, System Design, and Functionality as well as Testing and Training Material
• Managed Training for Projects on Company Policies associated with Software Development Lifecycle (SDLC), Health Insurance Portability and Accountability Act (HIPAA), FDA Regulation 21 CFR Part 11, and current Good Clinical Practices (cGCP)
• Assigned work plans/schedules, work assignments, budgets, for resource allocation on Projects through PeopleSoft (Oracle ERP)

Senior Business Systems Analyst

Confidential, Memphis, TN

Responsibilities:

• Contracted through Vaco as IT Business Analyst within the Global Spinal Product Labeling Standardization project
• Assisted with Vendor Selection of Global Label Printing Solution through Request for Information (RFI), Request for Proposal (RFP), and Request for Solution (RFS) followed by Proof of Concept (POC)
• Responsible for gathering and documenting Business/User/System Requirements, analyzing System Functionality, and documenting the Project Data Map for new Software Development
• Became an expert in Agile (Oracle ERP) in order to gather Functional Requirements and ensure Compliance with the FDA regulation 21 CFR Part 11 as well as Company Software Development Validation Lifecycle (SDVLC)
• Wrote, updated, and managed Standard Operating Procedures (SOPs), Work Instructions (WINs) and impacted Business Processes (BPF)
• Managed smaller Labeling Project that included gathering Requirements and executing/assisting with the Installation (IQ), Operational (OQ), and Performance (PQ) Qualifications

Senior Business Systems Analyst

Confidential, Memphis, TN

Responsibilities:

• Contracted through RHT as IT Business Analyst Group within the IT Department
• Responsible for Managing Projects including Scope and Strategy on Multiple Concurrent Projects
• Gathered Business, User, Functional, and System Requirements for defect resolution and System Enhancements
• Analyzed functionality for Enterprise Software Development and Hardware Procurement
• Documented process for Project Risks and Issues Lifecycle including Escalation, Mitigation, and Resolution
• Prepared Business Requirements Documents (BRD), Functional Specifications (FS), and Test Plans for various projects
• Scheduled and Guided Project status team meetings with Business, Infrastructure, and Development teams involved in all Projects to Communicate all Application Changes and ensure both Timelines and Milestones were completed successfully
• Documented Business Process and Project Life Cycle Process, Data, and Work Flows