SUMMARY:

• To find a consulting opportunity as a Lead Business Systems Analyst, Product Owner, Lead Business Analyst or Process Analyst.
• Project Scoping Vision Document Business Requirement Document (BRD) Functional Requirements Document (FRD) Business Modeling Product backlog Stand ups, Demo, Poker Planning User stories JAD/JRP Session Use Case Use Case diagram, Process flow diagrams API/ RESTFUL Webservices (XSD, XML) Functional Design Specifications System Integration Change Management UI/ UX Wireframing High level & low level design (HLD, LLD) Risk Management Defect Management Creating Test Cases UAT, System testing TFS, HPQC, JIRA Gap Analysis Impact Analysis Reports Creation & Management Data Mapping User Manual Creation & Training SQL Queries KPI
• 9 years of Experience As Lead Business Analyst, Product Owner, Scrum Mater & Quality Assurance Analyst
• Experienced in both Waterfall & Agile(Scrum) methodologies
• Experienced in Healthcare, Aviation/ Airlines, E - commerce, Retail, Datawarehousing, Business Intelligence, Reporting, Digital & Mobile Space.
• Experienced in working with API, Webservices, Salesforce CRM, AEM Content Management System (CMS) & SOA based Architecture.
• Experienced in writing requirements, testing & Defect Management.
• Experienced in working with offshore & Distributed Teams.

TECHNICAL SKILLS:

PM/ BA/ QA Tools: Microsoft Office Suite - MS PowerPoint, Word, Excel, VISIO, MS Project, Lotus Notes, SharePoint, Confluence, Clarity, Team Track, RALLY, HPQC, JIRA, Team Foundation Server (TFS), Quality Center, Remedy, Service Now, HPSM, HP ALM, Balsamiq, Axure, Paint, snagit

DWH/Reporting Tools: OBIEE, Informatica

Operating Systems: UNIX, Windows NT, Windows XP, iOS, android

Database: SQL Server, MS Access, Oracle.

Languages: SQL

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN & Chicago, IL

Business Systems Analyst/ Product Owner

Responsibilities:

• Worked with the business to understand their needs and benefits of the projects and created a scoping document.
• Worked with Cigna agents (customer service) team to understand their current business processes and created detailed process modeling and workflow diagrams to illustrate in Visio.
• Created use case documents to explain the expected and exception scenarios.
• Met with different stakeholders clinicians, agents, project and case heads to understand the vision for CAMS system.
• Created, updated and maintained Product backlogs.
• Participated in planning sprint, maintained and updated the backlog in JIRA as it got prioritized and estimated.
• Participated in daily stand ups and updated the team on my progress.
• Maintained the scrum board in JIRA.
• Worked on grooming the user stories (adding rules and acceptance criteria) that were assigned to each sprint.
• Created raw wireframes and worked with the UX department to get them finalized and included them in the story.
• Wrote user stories for data transfer via webservices, which included the XML Scripts, XSD Headers and HTTP URLs response etc.
• Worked with the compliance team to ensure data transfer was according to HIPAA Regulations.
• Worked on the mapping document for EDI purposes using AS2 encrypted connection.
• Worked on reporting and analytics user stories and created excel mockups as an addendum.
• Worked with solutions architects, data designers, developers and IS security teams to help them fully comprehend the requirements.
• Tested the features as they were deployed in the QA environment.
• Helped the QA analyst as they executed the test cases.
• Opened defects in JIRA.
• Helped the business with the UAT during hardening sprint.
• Conducted functionality test after deployment into production.
• Created release notes that were to be distributed to the release management and support teams.
• Created training PowerPoint presentations.
• Worked with offshore team for QA and Dev purposes.
• Conducted JAD sessions, one on one meetings and requirements workshops with stakeholders to understand the AS-Is and TO-BE processes.
• Created business and functional requirement documents.
• Wrote use cases and business rules.
• Wrote error codes for invalid data or file formats when uploading Excel file.
• Created data mapping documents for feed going into SFDC.
• Wrote and executed the test cases.
• Participated in triage meetings and worked through the entire defect management cycle.
• Worked with business during UAT and coordinated it, including regression testing after bug fixes.
• Performed production check out.
• Did post production training and created user guides.

Confidential, Chicago, IL & Minneapolis, MN

Digital & E-commerce Business Analyst

Responsibilities:

• Worked closely with SMEs and stakeholders to create list of features in the AS-IS system - Aplicor.
• Worked with the solutions architect to create customization vs. configuration matrix.
• Created screen mock-ups and wireframes in Visio for templates and components to show SME and business stakeholders a visual of the screen. Used these aids to produce a deeper discussion of the user stories and acceptance criteria related to them.
• Created in-depth user stories, and met with stakeholders to brainstorm all typical and atypical use cases to determine all as-is scenarios.
• Worked with stakeholders to restructure the folder configuration and permissions for the DAM.
• Worked with the marketing team to set up marketing workflows.
• Ensured that all data feeds are available in Marketo to support campaigns in Adobe.
• Created a product backlog with all possible user stories that were outlined with business.
• Conducted the scrum planning meeting with business relationship manager, and represented Business in order to identify the priority of user stories that needs to be slated for upcoming sprints.
• Used confluence/ JIRA to maintain user stories and other project deliverables.
• Presented the sprint contents to business for approval before start of each sprint.
• Created a prioritized set of user stories for the scrum team to start work on at the start of the sprint.
• Detailed out the acceptance criteria for every story and created wireframes, data maps and process flows as needed to supplement the story.
• Worked with the developer and tester to break down each user story from initial sketch to being fully tested into its component tasks.
• Created burn down charts using these component tasks and assigned tasks to different team members.
• Extremely adept at technical communication with developers, technical architects and QA testers.
• As user requirements progressed into design, adept at communicating changes to business and getting fast updates to the technical team about business buy in.
• Worked with the technical team to produce revised integration of new requirements into the existing system.
• Handled requirements churn by communicating changes as and when they came to the developers and testers so that schedules can be fluidly revised.
• Participated in design session, which involved discussion about data migration using Import wizard, Apex Data Loader and other integration tools.
• Created data mapping document for ETL and web services data transfers including error codes for service non-availability etc. and success codes.
• Communicated with business if/when the team’s time boxed constraints resulted in dropping certain requirements to the next sprint.
• Kept the scrum team board updated with the progression of all tasks and updated burn down charts.
• Conducted daily stand up meetings with the team to review all previous day’s completed work and go over today’s planned tasks.
• Played key role in defect cycle, defect management and defect resolution during sprint acceptance testing.
• Played key role in Implementation testing and Go Live verification.
• After sprint, involved heavily in sprint retrospectives to analyze sprint successes and failures and to develop a lessons learned document.

Confidential, Dallas, TX

Lead Business Systems Analyst

Responsibilities:

• Worked with stakeholders to understand processes and business needs
• Created gap and impact analysis documents
• Understood use cases for the requirements and created detailed functional requirements documents.
• Downloaded flat data files into Excel and did data analysis using sort, filter, v look up etc.
• Conducted data analysis to see baggage lost percentage against the gate check-in percentages by regions.
• Created mockups using Balsamiq and SnagIt.
• Worked with the UI/UX team and front-end developers to ensure that new additions to the screens are made based on the AA branding guidelines.
• Managed scope, resource and budget changes, integration with other projects, 3rd party vendors to better control internal and external project dependencies
• Worked with an outside vendor to get several HTML diagrams created for the club locations.
• Created test plan, text cases and reviewed that test scenarios had good test coverage.
• Executed test cases and managed defects in TFS.
• Wrote SQL queries to analyze data.
• Worked with product owner/ business SME’s to identify and prioritize critical issues for fixing before start of UAT
• Organized, planned and coordinated timely execution of UAT with users located at different locations
• Analyzed logged issues along with product owner and classified as defects and enhancements in PractiTest, and created change request and presented for approval to change control board
• Presented new application demo to the end users and then coordinated group testing
• Mentored and coached mid-level and junior business analysts
• Coordinated user manuals creation with sales team for successful go-live

Confidential, Elgin, IL

Integration & Reporting Analyst

Responsibilities:

• Responsible for defining project Vision and scope, gathering business requirements and document them textually or within models.
• Worked with the architects to understand the changed in the data coming in from the legacy TMS application which was being decommissioned.
• Communicated to the Business stakeholders to understand the use cases for each aspect of the user action, expected and exception paths and documented it via use cases.
• Worked with a team of Epicor experts to create workflows within Epicor.
• Worked with the functional ERP business leads understand the constraints of Epicor ERP Suite and tweaked the business processes to align with the constraints.
• Worked with the solutions architect, data design engineer, technical leads and subject matter experts to understand the table set up and data movement and created data mapping documents and also created data flow diagrams showing data origination systems and what DBs the data ended up in.
• Responsible for creating the data dictionaries, ER diagrams, data workflow diagrams,
• Created documents like the business glossary, actor’s catalog and data dictionary to facilitate the other teams in understanding client business.
• Created E-R diagrams to define the entities and their attributes and defined.
• Created integration documents with system diagrams for multiple systems interactions, error codes and error handling processes.
• Wrote requirements and altered webservices JSON and XML scripts for data transfer during integration.
• Gathered requirements for custom reports that needed to be created in Epicor.
• Conducted data validation by writing SQL Queries in SQL developer after the ETL processes were complete to check the error processes.
• Reviewed test cases with the QA team and answered their questions.
• Worked with the testing team to triage issues.
• Worked through the defect management cycle and created defect reports.

Confidential, Eagan, MN

Business Analyst/ Quality Assurance Analyst

Responsibilities:

• Analyze as- is business processes, created process flow diagrams and models based on it.
• Worked with SMEs and stakeholders to gather requirements by facilitating JAD sessions, requirements workshops and one on one session.
• Monitored client expectations through client involvement and communication throughout the life cycle of the project.
• Evaluated the As- Is process and re-engineered some processes.
• Created functional specification documents and maintained the technical design document.
• Created use case diagram, sequence diagram and activity diagram.
• Worked with the technical team to produce revise integration of new requirements into the existing system.
• Performed change management procedures as defined by company procedure.
• Worked with technical team and QA team.
• Developed test conditions according to the requirements document.
• Interpreted functional requirements in order to write test scenarios.
• Wrote detailed test scripts in certain cases.
• Updated test scenarios as the project progressed.
• Assisted in coordinating testing with other testing resources and communicated issues with the development team.
• Involved in defect reporting while using rational clear quest, writing priority and severity and description of the defects.
• Performed GUI testing and functionality testing for front-end screens.
• Coordinated and managed all user acceptance testing (UAT) efforts and communicated all issues to the development team.
• Maintained traceability matrix.
• Conducted technical and non-technical presentations to the management and training workshops for the back-end users and customer service representatives.