Solution Analyst/Business Analyst Resume

SUMMARY:

Proven leader with 20+ years of Supply Chain Business Operations and 15 years Business Process Analysis experience.
Subject Matter Expert on Retail Supply Chain Systems and Business Processes.
Effective liaison between Business and IT teams with the ability to gather requirements from key stakeholders and communicate to IT project participants.
Possesses core BA skills including requirements gathering, facilitation, creating and documenting Use Cases, creating test cases and scripts and process improvement.
Proven ability to create Business Process design and documentation for new business processes leading to the successful scoping and estimation of projects.
Excellent communication skills, both written and verbal, with the proven ability to communicate to peers, management and key stakeholders.

TECHNICAL SKILLS:

Te c hni c a l: MS Office Suite, MS Project, Visio, WMS, POS, HP Quality Cent er, Salesforce.com, Trello, JIRA

Fun c t i ona l: Use Cases, Requirements Gathering, Process Improve ment, As Is and To Be Process flow charts, Test Cases, Test Scripts, Test Cond ition s, Strategic Planning PowerPoint documentation for senior stakeholders.

Methodo l o gi e s: Agile, Waterfall, Iterati ve

Indu st r y: Retail Supply Chain, Logistics Operations, Claims Administration, Ag Business, Pest Services, Marketing

WORK EXPERIENCE:

Solution Analyst/Business Analyst

Confidential

Responsibilities:

Assisted the France business team with translations of the PestService application from English to French to include screen mockup’s and .csv file updates to PestService Development team.
Worked with Global Lead Business Analyst, the French Business and Development Team to determine Sprints User Stories prioritizations.
Worked with UK/IE, France, and North American Business resources on multiple aspects of project execution and testing.
Provided analysis for where Global Standards should be incorporated to support ‘like’ business processes.

Assisted the Global Product Owner

Confidential

Responsibilities:

Worked with the Global Product Owner on 2017 Strategic Planning. Provided input and documents for Pest Services Stakeholders and Pest Services Leadership reviews.

Solution Analyst/Business Analyst

Confidential

Responsibilities:

Worked closely with Global CAN business resources and Global IT project resources on multiple aspects of the project plan, execution, testing, and deployment.
Assisted 3 rd party Salesforce.com developer, Cloud Sherpas to asse m bl e Bu si n ess Re qu ir e ments and Use Cases related documentation .
Worked with 3 rd party Salesforce.com developer Cloud Sherpas and CAN Principal Architect in defining the Customer Data Hub requirements, functionality, and design (force.com platform).
Responsible for the support of Global Template, and Poland User Acceptance Testing
Responsible for deployment support for the Poland business team during Go - Live activities
Responsible for the As-Is and To-Be process flows for Ruminant type species sample data analysis tool upgrade.
Assembly of Business Requirements and Functional Specifications and related documentation for development estimations
Project currently in flight

Business Process Analyst

Confidential

Responsibilities:

Responsible for the As-Is and To-Be process flows for the Seeds and Crop Protection Sales Calls (complaint) processes including Product Service Calls, Program Service Calls, and Channel (Logistic) Service Calls and Contract Management.
Asse m bl ed Bu si n ess Re qu ir e ments and Fu n cti o n al S p ecificat i o n s and related documentation
Worked with 3 rd party Salesforce.com developer group BlueWolf and Key Stakeholders in defining current and future processes.
Worked with 3 rd party Salesforce.com developer group, BlueWolf and internal vendor (Infosys) for SAP systems interfaces and data migrations.
Assembled complaint forms’ metadata mapping for the Salesforce.com development
Responsible for the development and execution of UAT
Works closely with internal business owners on multiple aspects of the project plan and execution

Lead Business Process Analyst

Confidential

Responsibilities:

Developed To-Be process flows and accompanying business requirements documentation.
Designed and implemented UAT
Facilitated needs requirements for functional specifications design with internal vendor Infosys for SAP interface for application development.
Worked closely with internal business owners on multiple aspects of project plan and execution.

Business Process Analyst

Confidential

Responsibilities:

Developed As-Is and To-Be process flows
Identified activities that contribute to Grower Data duplications
Worked with the Business Lead to develop a SIPOC (Supplier/Input/Process/Output-Customer) Process Diagram for presentation to leadership

Business Process Owner

Confidential

Responsibilities:

Accountable for final process design
Accountable for successful implementation of the common processes across the enterprise
Accountable for achieving process business benefits
Final decisions point on when local processes are appropriate

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