SUMMARY:

• 8+ years of diverse experience in Software Quality Assurance, Requirements Management, Business Analysis, Data Analysis and Project Management.
• Excellent skills in performance management to support strategic planning, goal setting, strengthen accountability and enhance decision making.
• Experience in handling team for large scale product development and migration projects with p roficiency in risk management, mitigation strategies, release management and change management.
• Expertise in enterprise analysis, requirement gathering and elicitation, solution assessment and validation.
• Experience working with Agile Scrum, Waterfall software development model and conversant with Six Sigma, SEI - CMM Level 5 bases methodologies.
• Extensively worked on Healthcare Enterprise Medicaid Management information systems (MMIS) Implementation for Government Healthcare with good exposure to all phases of Software Development Life Cycle.
• Excellent business writing skills essential for producing various business documents such as Business Requirements Document (BRD), Functional Requirements Document (FRD), and Non-Functional Requirements Document (NFRD), Business Process Documents, Business Flow Documents, User Training Manuals, User Interface Specifications.
• Experience in Estimating, Planning, Tracking and reporting progress of projects and reviewing Test Procedures, defining Test cases, performing automation feasibility analysis, automation scripts creation, reviewing and maintaining Test scripts.
• Certified with International Software Testing Qualifications Board ( ISTQB ).
• Experience working in Medicaid business, Affordable Care Act, ICD-10, HIPAA and Managed care implementation with expertise in Subscriber Management, Provider Management, Program Management, Claims Management, HIPAA 5010 EDI 837, 835, 834, 270, 271, 276 and 277 X12 transactions, COTS products DRG grouper, EDIFECS, Xpressions, Docfinity and GEO Stan, Informatica ETL interfaces and BMC Control-m workload automation jobs management and administration.
• Experience in Oracle 9i/10g/11g SQL programming.
• Worked on performing data analysis, data profiling and cleansing, data quality and audit frameworks and showcasing data trends and projections to leadership.
• Knowledge in new environments implementation, automation testing, smoke testing, integration testing, functional testing, regression testing, volume testing, performance testing, shakeout testing, .
• Experience in Quality management tools HP ALM, Rational ClearQuest, Test Manager
• Good GUI testing skills in terms of compliance with standards and functionality and e xperience in quality tracking activities like preparation of R eports, Pivots and Graphs for Metrics.
• Excellent Communication, Presentation, Organization, Interpersonal, Problem solving and Analytical Skills.

TECHNICAL SKILLS:

Methodologies: Industry Standards, Agile Scrum, Waterfall, SDLC, Six Sigma, CMM, HIPAA

Databases: Oracle 10/11g, SQL Server, MS Access

Domain Exposure: Subscriber management, Provider management, Program management, Claims management, Trading Partner management, Contact management in Healthcare Domain

Automation Tool & Framework: Selenium WebDriver, IDE, Jenkins for Continuous Integration, BMC Control-m workload automation for batch jobs management

Programming Languages: SQL/ PL SQL, Java and HTML

COTS Products: DRG grouper, EDIFECS, Xpressions, Docfinity and GEO Stan

Other Tool: Rational RequisitePro, Jira, Rational ClearCase and Rational ClearQuest, Mercury/HP, Quality Center, HP ALM, QTP, LoadRunner

Web Application: SOAPUI/REST

Operating System: Windows, Unix

General: MS Project, MS-Office (Word, Excel, Visio and PowerPoint), SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

QA Lead/Business Analyst

Responsibilities:

• Coordinated all aspects of project such as initiation, planning including budgeting, scheduling, task assignment and tracking, Change management status reporting and risk management for NHMMIS project.
• Accumulated business requirements from various business users and translated them into Business requirements document, d esigned and developed Use cases, Activity Diagrams, Sequence Diagrams using MS Visio and explained business requirements to QA.
• Coordinated activities with infrastructure and dev teams for deployment to UAT and Production Environments.
• Assisted with project administrative tasks, such as work plan administration, time tracking, and project schedule maintenance using MS Project.
• Worked with team members to increase individual performance and set realistic improvement goals .
• Participated in the NHMMIS CMS certification process and work with Legal and Security staff to help craft agreements regulating fair use and performance expectations from the application.
• Adopted agile methodology and conducted/attend Daily Scrum meetings, sprint review and retrospective meetings .
• Responsible for conducting weekly meetings with client- State of NH, SMEs, development teams and QA to provide the Enterprise health, release updates and status.
• Facilitating JAD session follow-up for Project Plan updates, gained consensus for User Acceptance Testing requirements.
• Facilitated Disaster Recovery Planning (DRP) in various locations of the project.
• Created detailed Test Strategy, Test plan and High Level Scenarios on the basis of Business Requirements gathered, Functional Documents and Technical Design Specification Documents.
• Established work plans and resource allocation for every stage of the project ensuring delivery of project within established timelines.
• Co-ordinated daily calls with Client and smoothly carried out different tasks in all functional areas of project .
• Involved in automating test suites for Smoke Testing, Regression Testing using Selenium Automation framework .
• Trained new resources working in similar projects across Xerox-Government Healthcare solutions.
• Generated daily and weekly reports from ClearQuest to share with project stakeholders. Created Metrics and ensured to cover all the relevant statistics along with the visual representation and prepared Root Cause Analysis Reports, Pre-Post Release Assessment Reports, Exit Reports and Metrics to aid in taking analytical decisions.
• Responsible for creation of change requests based on new issues and business changes for enterprise system suggested by client and documenting the details in change management tool Rational ClearQuest and Requirement Management tool Rational RequisitePro .
• Analysis and interpretation of change requests to determine business impacts and design release plan for implementation.
• Led and coordinated Data Masking activity for QA and Dev environments. Participate in Quality Audits conducted by organization for Test data management, PHI auditing and compliance.
• Maintained QA environments, ensuring that code changes and database updates in the test environment match updates in the production environment.
• Worked parallel on Reporting and maintaining the quality of the data by performing various business validations .
• Evaluated solutions for business problems and alternative methods to increase efficiency and improve control.
• Provided support to State users and Fiscal agents with new enhancements and changes in system.
• Worked on Member Enrollment, Provider Enrollment, Program Management, Claims Management End to End process for Confidential MMIS.

Confidential

QA Lead/Business Analyst

Responsibilities:

• Gathered Requirements from the Stakeholders and followed the UML based methods in Rational RequisitePro.
• Interacted with the SMEs and Stakeholders to get a better understanding of business processes and gather business requirements.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensure that critical requirements are not missed.
• Identified Use cases from the Functional requirements and wrote Use Case specifications and created business process workflow diagrams (Activity diagrams) using MS Visio in Rational RequisitePro .
• Managed all the requirements in Rational RequisitePro, making requirements available to all team members.
• Assisted Project Manager with the project plan and business process documentation by identifying key business requirements, describing primary responsibilities, timelines, deliverables and key milestones.
• Involved in Planning, coordination and delivery of ICD10 implementation by leading and coordinating full BA/QA process lifecycle for QA Integration, regression and UAT testing activities.
• Designed high-level scenarios for critical modules and defined operational procedures.
• Loading EDI claims into the test environment and administered testing to verify data transmission.
• Worked on DataMart process for storing claims and involved in creating adhoc reports.
• Maintained project documents and shared important links and tutorials with the team using SharePoint
• Conducted knowledge transfer sessions on change requests for Member, Interfaces, reports and extensions to QA team members.
• Collaborated with team across regions from various facilities of the company to gather business requirements by leading daily and weekly meetings.
• Responsible for Test data management, PHI auditing, HIPAA compliance and sending Release health report and QA status reports to State of NH.
• Created test plans for major change request and enhancements including tracking and reporting the status .
• Conducted walkthroughs, review and defect triage meetings with QA, SMEs and Dev teams.
• Maintained State and UAT environment to closely match production environment.
• Performed automation feasibility analysis and automation test planning activities.
• Identified standard regression suite for regression and automated using Selenium Automation framework .
• Involved in GUI, 508 compliance testing and browser compatibility of NHMMIS application.

Confidential

Senior Systems Analyst/Business Analyst

Responsibilities:

• Coordinated, and supervised offshore development team with timely execution of deadlines and efficient use of resources.
• Analyzed business requirements to develop functional and detail design specifications of the application, Created Use case and Activity diagrams using MS Visio to give web developers a better idea of the application design.
• Worked as a Business Analyst as well as a Test Lead for few areas and involved in reviewing test case design and test plans, based on product requirements, functional and technical design.
• Conducted walkthroughs and review meetings with QA, SMEs and Dev teams.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Initiated QA GAP analysis by analyzing as-is and to-be conditions for the project.
• Worked with Project Manager in coordinating all aspects of project such as initiation, planning including budgeting, estimating, scheduling, task assignment and tracking, Change management status reporting, risk management and Metrics reporting.
• Conducted defect triage meetings with development teams and SMEs.
• Provided support to automation team in script development and execution.
• Reviewed of test cases and scripts created by team members and conducted walkthrough sessions with State SMEs and testers.
• Generated daily and weekly reports from ClearQuest to share with State and other stakeholders.
• Responsible for coordination with external vendor for letters printing and validation.

Confidential

Senior Systems Analyst/Business Analyst

Responsibilities:

• Worked as lead for MCM Program, Member, Interfaces modules and involved in Estimating, Planning, Tracking and reporting progress of project.
• Defined and Designed Business Requirement Documents (BRD), translated Business requirements to functional and technical requirements with the help of Use cases and UML diagrams.
• Defined project milestones, schedules, monitored progress and updated plans using MS Project.
• Implemented the Agile methodology of software development and developed user stories and dashboard for the system.
• Designed and developed project document templates based on SDLC methodology.
• Trained the new joiners by giving functional and technical knowledge related to the project.
• Analysis of Requirements and change requests shared by client.
• Responsible for organizing the Quality Analyst (QA) walkthrough to explain proposed changes.
• Identified various requirement gaps in specification documents and discuss with SMEs.
• Conducted defect triage meetings with development teams and SMEs.
• Reviewed project plans for QA tasks and scheduled working session with project manager to make updates to QA activities and updated estimates vs actual efforts in project plan.
• Facilitated the QA process by assigning test cases, review and approve test design, execution results and established contact with the team members at various locations.
• Responsible for Effective Offshore - Onsite Coordination and worked in a cross functional team of Business, Architects and Developers to implement new features.
• Setup meetings and constant communication with the team members and also assisted the Project manager in conducting Daily review meetings.
• Generated daily and weekly reports from ClearQuest to share with State and other stakeholders.

Confidential

System Analyst/Business Analyst

Responsibilities:

• Participated in SCRUM meetings and worked closely with the Subject Matter Expert and the Project Manager.
• Reviewed business user stories and created several Excel and Word files to document the business process, user stories.
• Conducted various meetings with SME, Vendors, users and other stakeholders to understand the user requirements.
• Accumulated business requirements from various business users and translated them into Business requirements document.
• Documented all the discussions, stored the requirements and tracked the changes maintaining the versions of document.
• Identified the key business processes to model by analyzing the Requirements and modeled using MS Visio.
• Worked closely with the UI team to ensure that the product has consistent look and feel over the entire application platform.
• Conducted walk through of the requirements to the Vendors and the QA team.
• Participated in testing of the application over the QA environment.
• Participated in various meeting sessions with the development team to understand the technology and the procedure of deployment in the Production environment.
• Assured that there is compliance between the requirement and the final product.
• Review and Approve Test Scripts & results created by team members
• Actively involved in Release Planning with the team
• Designed and develop Use Cases, workflow Diagrams in Rational RequisitePro using MS Visio
• Participated in document analysis and represented them in Requirements Traceability Matrix (RTM) using MS Excel
• Evaluate test case coverage; analyze defects, determined if the success criterion has been met.

Confidential

Programmer Analyst

Responsibilities:

• Gained knowledge on Health Care domain by attending KT sessions conducted by SMEs.
• Prepared the process flow document for MMIS application by understanding the process involved.
• Prepare functional and technical KT documents on Member, Interfaces and Provider functional area.
• Understood the functional specification, test plan of the enhancements before the test design and execution.
• Designed smoke test and regression test scripts for Member, Interfaces, Cognos reports, letters and Provider functional areas.
• Prepared SIT test scenarios based on development system design specification provided by the client that is available at high level with little explanation to the system functions.
• Involved in database validation of Informatica ETL interfaces and Cognos reports with SQL 10g and 11g databases.
• Prepared test data by extracting data from database using SQL and involved in functional testing, integration testing, regression and retesting of application.
• Implemented the changes in the test cases as and when they come in.
• Tracked all the issues in internal defect management tool ClearQuest .
• Prepared QA results status reports and shared with project stakeholders.
• Interacted with Onsite Coordinators for requirements clarification and Issue Resolution.
• Execution and monitoring of BMC Control-m workflow jobs and interfaces execution for staging and UAT environments.

Confidential

Programmer Analyst

Responsibilities:

• Participate in Requirement discussion meetings and design test scripts from the requirement specification document.
• Identify various requirement gaps in requirement specification documents and discuss with Client.
• Manually test application to validated various functionalities.
• Ensure the defects are reported, logged, tracked, fixed and retested during integration testing.
• Participate in peer reviews and estimates.
• Handled and shared the team responsibilities.

Confidential

Programmer Analyst Trainee

Responsibilities:

• Designed test cases for validation of application
• Performed unit and integration testing of the developed application.
• Monitored the testing process, identified and logged test failures.
• Created clear and concise bug reports and tracked the status of the bugs fixed until closure.
• Created roles and users in administration module.
• Analyzed, wrote reports and communicated results to colleagues and managers.