PROFESSIONAL SUMMARY:

• Salesforce Certified Developer (DEV 401), 10+ years of extensive IT experience and 6+years a Salesforce.com CRM and Force.com platform as a developer and administrator. Organized and goal - oriented Professional Software Development Experience with strong designing and programming technical skills.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatica on Demand.
• Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Service Cloud expertise, Jenkins.
• Experience in migration applications from Sandbox to Production using Migration Tools like Force.com IDE, Jenkins,Eclipse and Change Sets.
• Experience in working with Salesforce.com sandbox and production environments.
• Expertise in analyzing and documenting the workflows and functionality of existingsystems.
• Apex classes, HTML, CSS and JavaScript.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Written SOQL and SOSL queries in Apex.
• Integration of SFDC with external Web Service API’s, using Cast Iron, Informatica Cloud.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatica.
• Designed and Developed Lightning Community Website for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTML5, CSS, Lighting Controllers, Apex .
• Hands on experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
• Update on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features.
• Experience working with Force.com IDE and Salesforce.com Sandbox environments.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Have a strong understanding with CRM systems like SalesForce.com, Oracle CRM using Informatica tool.
• Supervised project teams, including programmer, web designer, database management, accounting and other internal project staff
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com SalesCloud, Service Cloud through CTI.
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data Loading, scheduling, monitoring, and reporting in a cloud computing environment
• Good experience in working on Eclipse IDE with Force.com plug-in for writing business logic in Apex Programming language
• Experience with extraction, transformation and load (ETL) tools.
• Desired experience with Responsive web design framework like Twitter Bootstrap or JavaScript, Angular JS libraries.
• Strong knowledge on Agile, water fall methodologies.
• Experience in web technologies including HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers Salesforce CRM, Apex Language, Apex Classes, Apex Triggers, database operations (DML, SOQL&SOSL), Workflows &Approvals, Reports & Dashboards, Analytic Snapshots, Custom Objects and Standard Objects.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Force.com Eclipse IDE Plug: in, Apex Data Loader,: Force.com Platform (Sandbox and Production), Force.com Explorer,ANT Force.com Migration Tool.

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Languages: Apex, C, C++, C#, Java, VB

Web Technologies: HTML, XHTML, CSS, XML, Java Script, PHP, Visual Force, XML, AJAX, Angular JS.

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: Oracle, SQL Server and MYSQL

PROFESSIONAL EXPERIENCE:

Confidential, TEXAS

Sr Salesforce.com Developer/Architect

RESPONSIBILITIES:

• Worked on custom Objects, Custom applications, Custom Tabs, Standard Objects, Security, Data Loader, Data Migration, Workflows and Approvals, Formula Fields, Validation rules, Html Email Templates, Salesforce for outlook, Entitlements, Articles, Auto Response rules, Assignment Rules, Email to case, Web to lead, Web to case, case comments, most Complex Reports and Dashboards, Field Level Security, Edition Limitations, Feature Activations, Roles, Profiles, OWD’s and Sharing rules, Folders, List views, Queues, Public Groups.
• Worked on VEEVA out of the box objects, Public Groups, Products catalog, CLM, iRep CRM application, VEEVA settings, VMOC’s, Messages, Vmobile Home page components.
• Handling Triggers, Classes, Pages, Custom Settings, Debugging code.
• AppExchange Products like Roll up summary, Dream Factory Snap Shot, Hub Spot, Vertical Response, Unsubscribed email opt out, Data Loader, Photo Up loader, Birthday Emailer.
• Involved in identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Performed large and small-scale Data Migration using Migration Tool and Data Loader.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Managed 15 sandboxes involved in Pre and post refresh activities.
• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Integration withTwilio Using REST Service.
• Developed Visual Force pages According to the functional Requirement.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Creating Workflows and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.
• Imported Excel-based customer data into Salesforce using LEXI Loader.
• Was a Global Admin and handled cases escalated up the tier. Supported 750 User Licenses in resolving any user related issues.
• Lightening experience work with Salesforce1 mobile.
• Worked with External objects in Salesforce which is another feature introduced with lightening component
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading, pulling the data for testing ETL loads.
• Written several shell scripts using UNIX Korn shell for file transfers, error log creations and log file cleanup process.
• Created and used Email templates in HTML and Visualforce.
• Experienced in Unit Testing, for the customizations and developments done during the project.

Environment: Salesforce.com, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Lightening, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, REST, Web service, XML, Force.com IDE, CSS, JavaScript, Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Data Loader, HTML, Informatica On Demand, SOAP, Force.com API, ANT Scripts, Custom Objects, Batch Apex Interface, Custom Tabs.

Confidential, DEERFIELD, ILLINOIS

Sr.Salesforce Integration Developer/Arcchitech

RESPONSIBILITIES:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual force pages.
• Involved in integrating web service with Salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Involved in Solution Packages of the Integration by interacting with team members and splitting out with many possible solution for use cases.
• In order to automate the processes used Lightening Process Builder and workflows.
• Customized the Visualforce pages to have Lightening experience for all desktop and mobile application.
• FTP XML file integration with Salesforce using Jitterbit harmony tool.
• Reading complex XML nodes structure and migrating the data into multiple custom objects in Salesforce.
• Used Jitterbit scripting language for data transformation, custom filtering condition.
• Used all kind of functions like SFlookUp, DBlookup, DBlookupAll to read the data base and process.
• Used Salesforce request and response with in Jitterbit for error handling.
• Scheduling and monitoring the Jitterbit process for continuous integration.
• Data migration from SQL Server to Salesforce using Jitterbit tool.
• Configured the staging data base environment in SQL server compatible for Salesforce data model.
• Created all kind of process for Insert, update and Upsert operation in Salesforce
• Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
• Worked on Service cloud with Computer Telephony Integration (CTI).
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database leads.
• Worked on standard objects such as leads, Opportunities, Accounts, contacts, Campaigns, associated with SalesCloud
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created and maintained the documentation for Design, Migration and Integration.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Created Email templates in Text, HTML and Visual Force pages necessary for the application.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used Apex Data Loader, Demand tool for migration of data into Salesforce.com from external systems.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Create an interactive UI to improve customer experience
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.
• Participated in Weekly Change control meetings and performed application and global impact analysis. LDAP Directory integration n for Salesforce .com.

Environment: Salesforce.com, Apex Classes, Controllers, Visual Force Pages, Informatica, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript.

Confidential, Mt Laurel, NJ

Salesforce.com Administrator/ Business analyst

RESPONSIBILITIES:

• Performed the roles of administrator, developer & Analyst and deployed Salesforce.com for Sales & Marketing departments. Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Created Activity Dashboards for management teams consisting of VP’s, Directors and Direct Sales Team.
• Managed fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, e-mail, custom buttons/links, etc.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and also responsible for the customizing the same as per the business requirements.
• Regularly performed database cleanup procedures.Managed ongoing support requests and administrative needs of users.
• Developed training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions for the organization worldwide(EMEA).
• Worked on Translation workbench during the global implementation and roll out of Salesforce for EMEA.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Assisted users with report design and management. Configured and scheduled Analytic snapshots to generate weekly trend reports and also to analyze the weekly progress of the applications developed by Stage.
• Supported Sales Directors, Area managers, Reps with ad-hoc questions and reporting requests.
• Collaborated with functional business teams (Sales & Marketing) to understand the business needs.
• Formulated options and executed CRM/business solutions to meet NA, EMEA sales needs.
• Extracted data from various Sales systems like Siebel, SFDC and SAP data warehouse using Toad, SQl and BO.
• Generated various Sales reports like activations data by region, by reps, by product using excel pivot tables, charts and advanced formulae. Created timely reports as per the business needs on daily, weekly and quarterly basis. Generated quarterly and half yearly carrier activations reports from the data extracted from Siebel which included data cleansing and manipulation of millions of records.
• Worked on the Sales dashboard for the weekly exec meetings which included the regional sales counts, market share, % Goals assigned for the Sales reps etc.Created various marketing reports in SFDC like the Lead trend reports and weekly apps progress by stage reports and several custom reports as per the user requests.
• Analyzed Asset, Contact data in Siebel and SFDC to ensure and maintain data quality and integrity.
• Exported data from Siebel tables and imported into salesforce.com to create dashboards.

ENVIRONMENT:: Saleforce.com, Visual Force Pages, IOD, Business Objects, Data Loader, Email Services, HTML, Siebel 8.1, Siebel service, Oracle 10g, SQL, Informatica, Windows XP, MS Office, Advanced Excel

Confidential, NH

Salesforce.com Developer / Administrator

RESPONSIBILITIES:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Creating Workflows and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.
• Used SOQL & SOSL to cater to the data manipulation needs of the application
• Imported Excel-based customer data into Salesforce using Data Import wizard.
• Involved in Migrating Configuration, Data between Two Salesforce production Organizations.
• Used Apex Data Loader to migrate over Millions of records as part of the exercise.
• Integrated Salesforce CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Was a Global Admin and handled cases escalated up the tier. Supported 1500 User Licenses in resolving any user related issues.
• Ran the Weekly Export of Salesforce data to proprietary servers as a backup.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• With help of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations
• Implemented Apex Classes & Triggers and linked them to manage the workflows
• Responsible for designing system/Unit/UAT test cases.
• Experienced in Unit Testing, for the customizations and developments done during the project.

ENVIRONMENT: Salesforce.com Enterprise edition, Apex, Visualforce, SOQL, SOSL, Web Services API, HTML, XML, Java Script, Cast Iron.

Confidential

Java/PL SQL Developer

RESPONSIBILITIES:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration
• Extensively worked on system architecture. Used UML to create used cases, used case diagrams, classes &sequence diagrams.
• Hibernate is used as persistent at middle tire for providing object model over relational data model.
• Designed and developed the front end part using JavaScript, HTML, JQuery, and CSS.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

ENVIRONMENT:: Java, JSP, HTML, CSS, JavaScript, UML, XML, Oracle 9i, Linux.

Confidential

Junior Java developer

RESPONSIBILITIES:

• Created SQL queries for data manipulation using JDBC.
• Worked with Cascading Style Sheets (CSS).
• Worked on XML conversions and validations.
• Used CVS for Source Control and Version Management.
• Developed front-end using HTML and performed validations using Java Script.
• Developed Petition module, Certification module web tier by using Struts Framework, JSPs, Java Script, and HTML.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used java Script front end Validations.
• Maintained the source code versions in CVS repository.
• Implemented the struts authentication and authorization for certification process.
• Used Apache web server for deployment.
• Used Ajax in one of the modules to do asynchronous changes to the pages.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.